Elk Grove Ford

Appointment time scheduled. Asked that the service advisor call me beforehand so I could try to gage how long the appointment will be. No call. Got to the appointment on time. Asked that the service advisor call me beforehand so I could try to gage how long the appointment will be. No call. Got to the appointment on time. Service advisor was not at the dealership when appointment time came. Another service advisor explained that when the assigned service advisor would be back, then the techs go on lunch. It would be 2hours before someone could look at my vehicle. No phone call or text notification of this inability to service my vehicle at the time of the appointment. The service advisor I spoke with acted like it was no big deal & business as usual. Complete disregard of my time. Appointments should not be scheduled if this is the case. Most of us need the use of our vehicles, and those like me who drive for a living need to know the duration & time the vehicle will not be accessible. Unacceptable. Poor communication & dismal customer service. Ultimately the assigned advisor admitted Ford does not notify customers of needed updates for the tech/computers. They wait for a complaint or malfunction rather than updating during an oil change service. I have /purchased the extended service contract. Not even sure if the issue my vehicle went in for is fixed 100%. More

I haven’t had my car servic d here before but the car delivery was clean delivery was clean More

Great service! Immediatly took my vehicle when I arived, and answered all my questions. They also investigated another problem with no additional charge. Kudos EG F Immediatly took my vehicle when I arived, and answered all my questions. They also investigated another problem with no additional charge. Kudos EG Ford. I will be returning in the future. Bill More

Most likely the work good. However getting someone to answer the phone is hit ‘n miss. Communication with the service needs improvement. My vehicle had three different promise However getting someone to answer the phone is hit ‘n miss. Communication with the service needs improvement. My vehicle had three different promise dates. Once it was finally done, I never was notified. The shuttle service is good. Elk Grive Ford could step up its game. More

This is the worst dealership for service. Nobody answers the phone after 12. I scheduled an appointment to do a recall and they didn't have the parts. They told me they call me when the parts Nobody answers the phone after 12. I scheduled an appointment to do a recall and they didn't have the parts. They told me they call me when the parts came but nobody followed up. More

Pleasant experience. Quick and easy buying process. Steve was a great salesperson and helped me find the vehicle that I was looking for. Quick and easy buying process. Steve was a great salesperson and helped me find the vehicle that I was looking for. More

I want to commend Saul Reyes for his prompt and professional attitude on preparing our vehicle for what it needs, thank you Saul. professional attitude on preparing our vehicle for what it needs, thank you Saul. More

As always this dealership is professional and very pleasant to work with. I never worry about them addressing any problems that might arise. pleasant to work with. I never worry about them addressing any problems that might arise. More

I had problems with my 2010 truck and took it to Elk Grove Ford. Within 36 hours they got back to me with bad news. I needed a new truck. I found a truck that I liked and Trevor assisted me, with real p Grove Ford. Within 36 hours they got back to me with bad news. I needed a new truck. I found a truck that I liked and Trevor assisted me, with real professional service answering all my questions. When I returned the next day Trevor was off but referred me to Matta, who was just as helpful. We negotiated the deal and had it all wrapped up in a few hours. I have purchased cars before from other dealers which have taken 5 or more hours. Trevor and Matta and other sales associates were fantastic. I appreciate the professionalism and respect. Thank you, Jeff More

Howdy it is very good every one is very helpful the service was great I will keep coming back service was great I will keep coming back More