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Elk Grove Ford

Elk Grove, CA

4.4
861 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 861 reviews

April 20, 2024

Very easy to work with. I asked that my tires were checked and had to ask for the report. Report showed a problem with the steering, which I wouldn’t have known about with More

by Grannied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2024 -

Elk Grove Ford responded

Thank you for the feedback. I will share your comments with the service team. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 19, 2024

We went in to look at one car and ended up buying two. Trevor and Jason in sales are amazing. They answered every question without any pressure and really took care of us through the whole process. Manny More

by JOSHUA.ALBERTSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor, Jason
Apr 21, 2024 -

Elk Grove Ford responded

Thank you for the kind words for Trevor and Jason! We look forward to sharing your compliments with them. Congratulations on your two new vehicles! Please don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 19, 2024

Ivan in Quick Lane was very kind & professional. He addressed my questions & concerns about my car and later followed up with a tech's concern about my brakes. I appreciate the service I received. More

by MPERCOSKI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan in Quick Lane
Apr 21, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 19, 2024

Employees very attentive and willing to go the extra step to make your experience a good one and to solve any problem that arises. More

by kenstamey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department- Ivan
Apr 21, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 19, 2024

Work was done on time, as promised. I like that there is a Starbucks and a deli I could walk to across the street while I was waiting. More

by neturgeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Reyes, Demetrius Walls
Apr 21, 2024 -

Elk Grove Ford responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 19, 2024

To long to get appointments for repairs or oil changes. Service deteriorated a lot with new owners. More

by THocevar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 18, 2024

Came in to check on an item just out of warranty for my car. Assisted by asst service manager. Service was friendly and quick and they worked to get the item replaced for a nominal fee. More

by SHELLYLEE1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service assistant manager
Apr 21, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 18, 2024

Ford change oil and other services are great and awesome very quick and satisfactory. Customer service is amazing as well. More

by AMADO47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 18, 2024

The oil change service is fast and prompt. The service desk is also courteous , however, unlike other car dealership, there was no coffee served? More

by JCKCHEUNG2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words and for taking the time to leave us this feedback! We will work on the coffee :) Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 18, 2024

Excellent team and service technicians. You took care of my concerns - and then some I didn't realize. Thank You Gianna and Mike!! More

by Pete
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gianna, Mike
Apr 21, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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