Elk Grove Ford

Order part that never came . My truck was there for 4 weeks and didnt get repaired. I pick up my truck and still haven't got a call back about the part coming in My truck was there for 4 weeks and didnt get repaired. I pick up my truck and still haven't got a call back about the part coming in More

James was professional and friendly. He kept in contact with me the whole time about the work being done. He even finishedthe work a little ahead of the scheduled time. I have 2 Ford Dea He kept in contact with me the whole time about the work being done. He even finishedthe work a little ahead of the scheduled time. I have 2 Ford Dealerships closer, but because of the people like James, I make the trip to Elk Grove. More

He was very helpful and professional. He was friendly, knowledgeable and easy to work with. He was friendly, knowledgeable and easy to work with. More

Very helpful Was able to wait was done speedily disappointed no more car offered?? No disappointed no more car offered?? No More

Saul wasn't able to give me any concrete details about the multi point inspection. No techs were available to answer questions and give me thorough information They said there's a visible leak, but there' the multi point inspection. No techs were available to answer questions and give me thorough information They said there's a visible leak, but there's no leak, there's a seeping in an area. Don't try upsale tactics More

Horrible customer service especially from the front desk not answering phones and poor service overall not answering phones and poor service overall More

I messed up booking the appointment. Still was taken care of with amazing customer service. Still was taken care of with amazing customer service. More

Staff always seem to go the extra mile. Friwndly and professional. Great customer and repair service. Friwndly and professional. Great customer and repair service. More

I was happy with the service but it did take a long time and I had an appointment, but it probably took a long time to do the work itself, so I was fine with it and I had an appointment, but it probably took a long time to do the work itself, so I was fine with it More

Dealer left me stranded after not getting back with me after dropping my Vehicle off in the morning. Day 1: I dropped off the Vehicle before opening due to work. The Dealer reached out, and I get an a after dropping my Vehicle off in the morning. Day 1: I dropped off the Vehicle before opening due to work. The Dealer reached out, and I get an advisor called Shane. I stated the issue to Shane and also added if the Dealership needed to keep it for longer than a day. To call me back before days end so I could book a rental car or get a loner car the length of the repair time. Instead.. No response and tried calling multiple times to get an answer. All I needed was to know how long to either book a rental car or possibly get a loaner. A day? A week? I am now stuck with all the rental places closed for the day. Day 2: I get ahold of Shane in the morning to stop work on the vehicle and to get it back ASAP. Since I was quite irritated in finding a way from work to home and home to work. After work, getting there to ask for the keys from the nearest advisor. Advisor asks who was “taking care of me” I stated “Shane” and off the advisor goes to get him. 5-10 minutes later the Advisor comes back and has someone else pull the Vehicle around. No Shane, no question for me to ask, no apologies for the inconvenience. Day 3: Definitely surprised at the audacity of the dealership, Shane of all people, calling me to see when I would bring the Vehicle in. No thank you Shane, you cost me time and money with last second arrangements. Why on earth would I bring my Vehicle in? More