Elk Grove Ford

The appointment process was simple, communication was excellent and my vehicle was fixed in a timely matter. The Technician (Nick) was very helpful and kept me informed of the process throughout the day. excellent and my vehicle was fixed in a timely matter. The Technician (Nick) was very helpful and kept me informed of the process throughout the day. I was very pleased with the outcome. More

Great work always keeps me informed and very easy to work with thank god for Tony with thank god for Tony More

Quality of service was as expected. Staff were courteous and friendly. Definitely needed the dealership to return our car to our house. Staff were courteous and friendly. Definitely needed the dealership to return our car to our house. More

Everything is great except when you call service over and over again and get no answer. over again and get no answer. More

Called with dead battery issue, service told me to bring it in appt will be next day first thing. Ford checked it out throughly and even did the recall issue that I was just notified the day before via mail it in appt will be next day first thing. Ford checked it out throughly and even did the recall issue that I was just notified the day before via mail. Serviced stayed in touch with me regarding updates of the service. All under warranty and they even brought my car to me. Wonderful personal service. Kudos to Elk Grove Ford. Thank you More

The service on my Ford F150 fleet vehicle was scheduled and completed within estimated time frame that I was promised. and completed within estimated time frame that I was promised. More

Excellent service. Elizabeth was very helpful and kind. My vehicle was serviced very fast. As soon as she was done writing up the service a technician was already takin Elizabeth was very helpful and kind. My vehicle was serviced very fast. As soon as she was done writing up the service a technician was already taking my car into the shop. I left very happy. More

Way better than Big valley ford in Stockton. Service sept has been excellent as has the salesperson that helped me Service sept has been excellent as has the salesperson that helped me More

I went in for an oil change on my dodge ram because I have a lifetime oil changes with the Lithia dealership. I picked up my truck and drove it back to Lodi and by the time I got back to Lodi, I had a wa have a lifetime oil changes with the Lithia dealership. I picked up my truck and drove it back to Lodi and by the time I got back to Lodi, I had a warning that my coolant level was low. I checked the paperwork and everything was marked as good on all the fluid levels. I called the dealership and was told that they were not able to top off the coolant in my truck because it was a ram and it uses different coolant than the Ford dealership. If that were the case they had marked off that all fluid levels were good, and there was no mention of anything wrong When I picked up the truck. Very poor customer service and I’m very disappointed in this Lithia dealership. I’ve had nothing but great experiences with the Lithia dealership we purchased the truck from in Washington state More

I called 4x within 3 days to get a call back about a recall. I’ve never had a vehicle with a recall before. No one ever called me back. I had to keep calling and finally got someone who said they got n recall. I’ve never had a vehicle with a recall before. No one ever called me back. I had to keep calling and finally got someone who said they got no messages but I got a call log that says I did. Now I have to wait weeks for the parts to get in. Not cool. Def wouldn’t ever purchase a ford from them. More