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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
4.4
1,156 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new ...
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,156 reviews

April 03, 2025

I have lack of confidence in the quality of work they do. After getting my vehicle back, I had knew problems that I didn’t have before I brought it to Ford of Elk Grove. More

by Agent327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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April 02, 2025

It's always a good experience here! I have a Ford Fiesta and I came in with a coupon for a "Multi-Point Inspection." Mustafa, a.k.a. Moose, was a great help and I was in and out within More

by sierrah c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mustafa
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Apr 02, 2025 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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April 02, 2025

Great service Got my truck back on time and delivered to my house. But every time I bring in a vehicle I start getting spam calls. Could be a coincident More

by SPEED3RIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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April 01, 2025

The dealership was easy to work with and efficient, appointment was confirmed and they were on time More

by kblack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2025 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 01, 2025

Great response time, super helpful when I had questions. Did all the work for me. Requiring 15 words is a little excessive More

by Ariellebuchanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, ziyad
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Apr 02, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 30, 2025

Excellent service very informative and kept in constant contact will be coming back for all my automotive issues More

by e.castaneda22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 30, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 30, 2025

Mike was incredibly professional and took great care of me. I will definitely be back and will request him each time. More

by BBALDWIN530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service
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Mar 30, 2025 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 29, 2025

Awesome to work with. They work hard to get you the best deal for your budget. They don’t pressure you. They very knowledgeable of their vehicles and financing. I recommen More

by Kwall53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Littlefield, Clay Ivers and Steve Magana
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Mar 29, 2025 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 29, 2025

Greeted promptly and courteously. Staff were fast and efficient. Shuttle experience was likewise fast and efficient More

by JE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2025 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 29, 2025

I came for a recall n asked the advisor if it's the same recall that was inspected and zip tie and tape of something to do with brake she said no but upon completion of inspection it came out to be the same More

by rohitkishore69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Apr 02, 2025 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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