Elk Grove Ford

Never called me when the parts came in to make another appointment. Lizzie said she would call me and never did. Called and the lady covering the phones had no idea what I was talking about and told me appointment. Lizzie said she would call me and never did. Called and the lady covering the phones had no idea what I was talking about and told me to call back the next day since Lizzie was out of the office. I told her to read the account notes and I had already made vehicle arrangements for Tuesday. Loud noise never addressed despite offering to show technician the noise More

I can not see myself doing any type of business with this dealership. My vehicle was dropped off to get some work done and my vehicle was stolen possibly by an employee. (Inside job) but you know the most di dealership. My vehicle was dropped off to get some work done and my vehicle was stolen possibly by an employee. (Inside job) but you know the most disturbing thing about it is that I never received an apology. They treated me like if I was the one who did something wrong. The manager was terrible because did not want to complete an incident report. He has no clue what I was talking about . And this just happened in March of 2024. And the cameras they have onsite only for show. That don’t work so be careful your car may be next even an employee indicated this is the first that happens at that dealership. Wow!!! More

Great dealership! I was able to drive vehicles off the lot like a responsible adult without the annoyance of a sale rep sitting shotgun talking your ear off. Couple h I was able to drive vehicles off the lot like a responsible adult without the annoyance of a sale rep sitting shotgun talking your ear off. Couple hours later paid cash out the door for the convenience.. Thanks again for the KISS. “(Keep it simple stupid) More

Great service. Short wait for completion of a oil change and tire rotation. Appreciate service reminders. Short wait for completion of a oil change and tire rotation. Appreciate service reminders. More

Love this place everyone is so professional, curtious and polite .I have bought several cars from here never had any problems. I will recommend them to everyone. Thanks Elk Grove Ford. polite .I have bought several cars from here never had any problems. I will recommend them to everyone. Thanks Elk Grove Ford. More

Since moving to Elk Grove in 2011 we have only dealt with Elk Grove Ford. Their Service Center is great and keep our Truck in top condition. I recommend them for all your needs. Saul was great communicating Elk Grove Ford. Their Service Center is great and keep our Truck in top condition. I recommend them for all your needs. Saul was great communicating everything from start to finish. More

Great, courteous service. Decent pricing and quick turnaround. 6-quart oil change came out to a little over $90 and it was split evenly between labor and parts. Decent pricing and quick turnaround. 6-quart oil change came out to a little over $90 and it was split evenly between labor and parts. More

The appointment was easy to get. I think they cleaned my windows. Thanks. I didn't notice till after I had left. I think they cleaned my windows. Thanks. I didn't notice till after I had left. More

The front office agents and Elizabeth (service agent) were very helpful and nice. I will return for future work. were very helpful and nice. I will return for future work. More

The first dealership I have ever been to where there is no coffee. Service tech had greasy finger prints all over my car. no coffee. Service tech had greasy finger prints all over my car. More