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Elk Grove Ford
Elk Grove, CA
853 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas
Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more.
Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards
Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
The Journey to Your Next Car, Truck or SUV Starts Today
Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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Showing 853 reviews
August 28, 2024
Problem: irregular knocking noise coming from the left rear of the car, especially noticeable at low speeds. Also do 20K mile routine service, which on this car is simple. Quality of work was excellen rear of the car, especially noticeable at low speeds. Also do 20K mile routine service, which on this car is simple. Quality of work was excellent. I drove the technician around to point out the noise coming from the rear of the car. He then identified the cause, did a temporary fix, ordered replacement parts, and replaced the defective parts a week later. Problem solved. My only problem was with timeliness of the work. The service department needs a way to schedule and complete repair work more quickly for people who cannot get transportation to work or home. (If I lived nearby, these delays would not be a problem.) I brought my car in for an 8:30 a.m. appointment and told the service advisor that I would wait for it (I live 1.5 hours away in a rural area). The technician finally looked at the car for the problem around 4:15 p.m.! I returned on Friday of the following week to get the repair finished. The car was finally ready late Monday afternoon. More
by OTTOLEAP
Verified CustomerEmployees Worked With
Elizabeth Oliver
August 28, 2024
No pressure what so ever. Answered all my questions and there were many as I had not purchased a vehicle in many years. My salesman Demetrius was fantastic! Answered all my questions and there were many as I had not purchased a vehicle in many years. My salesman Demetrius was fantastic! More
by MATTMCCUNE414
August 27, 2024
Very fast and efficient. They had kept me informed through the whole process from the time they received my vehicle to the time it was ready to pick up. They had kept me informed through the whole process from the time they received my vehicle to the time it was ready to pick up. More
by Anjelina0802
Employees Worked With
Linda
August 26, 2024
Last experience was a nightmare. Communication is an issue and disappointing on the outcome of the visit. I have been a Ford customer for years and hate that I need to look Communication is an issue and disappointing on the outcome of the visit. I have been a Ford customer for years and hate that I need to look at different options now! More
by AMY.COGSWELL
Employees Worked With
No name
August 24, 2024
Mike is an awesome Service representative. I work for a delivery company which constantly needs assistance servicing our vehicle. Because of Mikes great customer service I only have my fleet o I work for a delivery company which constantly needs assistance servicing our vehicle. Because of Mikes great customer service I only have my fleet of 14 vehicles serviced at Elk Grove Ford. More
by Keitondra.Taylor
Employees Worked With
Mike
August 23, 2024
I love coming to the EG Ford Quick Lane! Everyone is always so friendly! Gianna Stellato was very nice. Excellent customer service. Hope she is there at my next visit! Everyone is always so friendly! Gianna Stellato was very nice. Excellent customer service. Hope she is there at my next visit! More
by Mmr9008
Employees Worked With
Gianna Stellato
August 22, 2024
Zero communication. Was told I’d be dropping off my truck for a diagnostic, I’d have it back by EOD. Never heard anything, so I called the following morning. I was then Was told I’d be dropping off my truck for a diagnostic, I’d have it back by EOD. Never heard anything, so I called the following morning. I was then told they’d have the truck for 2 weeks. I needed my vehicle that morning to drive to Oakland. I was told I could get a rental car, only when I arrived there was no reservation made on my behalf. After talking with the dealer I waited for them to put through a reservation, only to find out they only cover ford vehicles. There were no Ford full size truck or suvs. I then spent the next 2 hours in a panic driving around to rental places trying to find a replacement. The ford service center made it clear none of this was their problem. I never received any communication until the truck was ready to be picked up. All communication was started by me. More
by 7ftoffitness
Employees Worked With
Service center girl
