Elk Grove Ford
Elk Grove, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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My sales experience with Jason was great the knowledge on the car and the adapter needed to charge my vehicle at home with a Tesla wall charger is severely lacking. There are two different types of adapters the car and the adapter needed to charge my vehicle at home with a Tesla wall charger is severely lacking. There are two different types of adapters needed for the Mach-e one for superchargers that you offer and one that works for home ac wall chargers that you do not offer. Nobody including parts knows that there are two different types of adapters needed except for the company that makes them, Lectron. Nor does anyone know what the flap on the Mach-e charger port is for. Flap up is for ac charging Aka home wall chargers. Flap down for dc superchargers. The adapter you sell is for dc superchargers only. Maybe let's make sure your parts and sales teams are aware of this instead of telling your customers that the adapter you are giving or selling them will not work for home ac wall mounted chargers. More
Helpful, friendly As soon as i drove in, Gabriel came out right away to greet us on what help do we need, he's very helpful! The only problem I have is how expensive the parts and labor amount, it's too much right away to greet us on what help do we need, he's very helpful! The only problem I have is how expensive the parts and labor amount, it's too much, I'm retired and I need all the help I can get! Thanks. More
Dealership and all reps were awsome. The lube used for my power seat screw smelled like some sort of solvent, WD 40 or worse. Suffering from COPD, sent me into an asthma attack. The lube used for my power seat screw smelled like some sort of solvent, WD 40 or worse. Suffering from COPD, sent me into an asthma attack. More
I was greeted with a smile and professional courtesy. He reviewed my services and turned on the television while I waited. After the service, the technician reviewed everything via video. Before I left h He reviewed my services and turned on the television while I waited. After the service, the technician reviewed everything via video. Before I left he came to my car and saw where my back window wiper was missed. He installed and apologized for the miss. I didn't even know it was missed. This is what I call excellence at its best. More
My service advisor Tony in the fleet department is awesome. I have been working with Tony for over 15 years and his attention to customer service is the best I’ve ever seen. I would not go any place e awesome. I have been working with Tony for over 15 years and his attention to customer service is the best I’ve ever seen. I would not go any place else except elk Grove Ford and work with Tony in the fleet department. More
It was a great experience they did. It would take to get the deal done. They had no problem staying late after closing to listen to what kind of vehicle we're looking for and by the nex It would take to get the deal done. They had no problem staying late after closing to listen to what kind of vehicle we're looking for and by the next day they had the vehicle the vehicle we were looking for Stephen and Tony did a great job taking care of us. I'll Grove Ford. More



