Elk Grove Ford
Elk Grove, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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As always great customer service service. The video of the service to my car was good except the guy talked very fast and the printer was broken so I have to check back to see when I can come The video of the service to my car was good except the guy talked very fast and the printer was broken so I have to check back to see when I can come back to get the sticker for my window to remind me when my next service is do. Love Elk Grove Ford! More
The charge me $215 for nothing I give them my truck to digest the call back harness is after market I said no then they said we need six hours to digest and charge should be nine hundred and some dollar i digest the call back harness is after market I said no then they said we need six hours to digest and charge should be nine hundred and some dollar i asked them what you figured out so far they said nothing I said okay I am gone pick up my truck thank you for nothing More
My experience with the dealership was through your service advisor, Jose Uribe. We had a very pleasant exchange for my reasons for my appointment on June 15th, 2026, discussing my maintenance and reca service advisor, Jose Uribe. We had a very pleasant exchange for my reasons for my appointment on June 15th, 2026, discussing my maintenance and recall concerns. Also, Jose and I discussed my tire alignment issue and concluded that when I get my new set of tires to call to set-up an appointment. I was a bit disappointed that the issue with my engine auto off/on system was not followed through to being fixed when I brought this issue up with Jose. Nonetheless, I'll bring that issue up again for my tire alignment. More
Service itself is good. Had 730 am appt, had to text and then call for update after 130pm. Finally got word on repairs and told car would not be ready until next day. Noon a Had 730 am appt, had to text and then call for update after 130pm. Finally got word on repairs and told car would not be ready until next day. Noon and still no word from service advisor. Called and spoke with Joe who told me my advisor left for the day. Joe was great, found about the status of my car and made sure they called when it was ready. Some advisors need to communicate better. Will request not to have her next time. More



