Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
4.4
2,284 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
Contact Dealership

9645 Auto Center Dr

Elk Grove, CA

95757

Directions

By Type

Showing 2,284 reviews

June 30, 2026

Appreciated the rental car for the day since we live far away from the dealership. More

by AIRCOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy
Report | Print
Jul 02, 2026 -

Elk Grove Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 30, 2026

Smooth purchase process. Jason did a good job of maintaining communication during the process of having accessories installed. He also drove the new vehicle to me and picked More

by MAIL7
Recommend Dealer
Yes
Employees Worked With
Jason and Rachel
Report | Print
Jun 30, 2026 -

Elk Grove Ford responded

Thank you for the 5-star rating. We’re glad the installation updates and vehicle delivery went smoothly, and that the trade-in pickup and payment steps felt effortless. Enjoy your used Ford and drive safely. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 29, 2026

Great customer service and very professional. Very helpful and very knowledgeable about the truck that I was looking for. More

by CBASTIAN314
Recommend Dealer
Yes
Employees Worked With
John Paull
Report | Print
Jun 29, 2026 -

Elk Grove Ford responded

Thank you for highlighting our professionalism and helpful service. We’re glad our knowledge of the Ford F-250 made your experience smooth. Enjoy your new truck and reach out if we can assist further. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 29, 2026

I waited 4 hours for an oil change / tire rotation. I had an appointment. I showed up on time & waited 4 hours . In my opinion, that’s way too long for a simple oil change & tire rotation More

by ANAYA9461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2026 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 28, 2026

Excellent service as always. I have been coming to EG Ford since 1989 and will continue to do so. Seems like a lot of personnel turnover since Lithia took over and can see a nega More

by SRDCOOK
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Jun 29, 2026 -

Elk Grove Ford responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 28, 2026

Great service but seem to forget the def fluid every time. On a trio back east and same thing. Always the def. More

by Fullofbs1947
Recommend Dealer
Yes
Report | Print
Jun 30, 2026 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 27, 2026

Had 9 appointment, 10 still waiting. I walked out! No customer service provided. Overbooking causes everyone to wait! More

by rmbaker78
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : service dept
Report | Print
Jul 02, 2026 -

Elk Grove Ford responded

Thank you for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 26, 2026

Explained what would be done, and was done to a timely manner. Happy Customer Pleased with the work, and time, cost. (sent with Loud Effect) More

by WMONTGOMERY1
Recommend Dealer
Yes
Employees Worked With
Joe Fernandez
Report | Print
Jun 26, 2026 -

Elk Grove Ford responded

Thanks for sharing your feedback. We’re glad the work on your Ford Fusion was clearly explained, completed promptly, and met your expectations for time and cost. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 26, 2026

Very attentive to all my needs including getting back home after I misjudged the service duration time. They kept me updated as the service was being completed. More

by Jome0
Recommend Dealer
Yes
Employees Worked With
Brad? He was fantastic.
Report | Print
Jun 26, 2026 -

Elk Grove Ford responded

It’s wonderful to hear our team took care of everything, from updating you throughout the service to arranging your trip home when timing shifted. We appreciate you choosing us for your Ford Maverick’s maintenance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 26, 2026

I explained my truck issues, of which one I said is still occurring from my several visits. More

by JasRob
Recommend Dealer
No
Employees Worked With
I worked with one of your service managers.
Report | Print
Jun 26, 2026 -

JasRob responded

This time I had a scheduled appointment on June 15, 2026 for a 5K mile preferred service. Once again I brought up that I still feel at times a vibration in my gas pedal when I make a turns coming from the front wheels. On picking up my truck, I was told the mechanic could not find any issue with the front-end or tie-rods that could be the cause of the vibrations. My front tires showed a lot of wear with only about 32,857 miles (I'm the original owner). I was told that my front-end may need a front-end alignment. I informed the service manager that I have a set of tires ordered. Inwhich he recommended that after I have my new set of tires installed to schedule an appointment for a front and rear-end alignment (my tires happen to come in that day). So I scheduled an appointment for June 19, 2026 to have a front-end and rear-end tire alignment (new tires were installed on June 18, 2026). On my scheduled appointment on the 19th for the front and rear-end tire alignment, I also brought up again the vibration in my gas pedal and my auto start-stop was not functioning. The service manager explained to me that the battery maybe below an acceptable charge for the auto start-stop function to work. Finally I pick up my truck and drive it off the lot and as soon as I made a right-turn onto Elk Grove Blvd, I felt the vibration in my gas pedal from the front tires. So I proceeded to take the turn onto 99 N, I felt the vibration again. After entering on 99N, I checked my front-end alignment and noticed that it pulled to the left. So, I came home and called the service deptment to schedule another appointment for June 22, 2026 to correct the front-end alignment. I also notice that the invoice for my tire alignment did not specify that the alignment was for the front and rear. Normally, I've gone through the "Quick Lanes" for all my prior truck service, and the invoices are detailed enough so that I know what services were performed on my truck. The vibration in the front-end I have brought up on my prior service visits, and I keep getting the same answer "that the mechanics can't detect any issues" causing the vibrations that I feel in the gas pedal. That the reason for my 3-Star review. This is the first time that I've been notified to give a review of Elk Grove Ford service department. The results of my appointment on June 29, 2026 will determine whether I continue going to this dealorship for service visits.

Jul 02, 2026 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

1
2
3
...
229