Elk Grove Ford

The problem with my car was resolved. I would like to suggest that you offer snacks (hot-dog, french-fries, etc) to clients awaiting service. I would like to suggest that you offer snacks (hot-dog, french-fries, etc) to clients awaiting service. More

I had a 09:30 appointment for a Quick oil change. But dud to lack of lift equipment, I spent 3.5 hours waiting for the vehicle to be completed. I also requested to check sioer blades sonce the driver But dud to lack of lift equipment, I spent 3.5 hours waiting for the vehicle to be completed. I also requested to check sioer blades sonce the driver side was streaking. Not replaced More

All good until I went to get in the car. I found the passenger front hub cap hanging off. None of the 4 hubcaps were correctly aligned to the valve stem so they were not mounted correctly ei I found the passenger front hub cap hanging off. None of the 4 hubcaps were correctly aligned to the valve stem so they were not mounted correctly either. I ended up placing the loose hubcap in the car, removed the other 3 when I got home and reinstalled all 4 caps. Note: these are replacement hubcaps that are only about a month old so it wasn't that they were already failing. I showed James before I left and he offered to pull it back into the bay for the technician to reinstalled but i didn't have time. More

He made the process quick and easy, they've been above and beyond, and even pointed out some other items that needed to be addressed on the truck. and beyond, and even pointed out some other items that needed to be addressed on the truck. More

The service was good. The service advisor called and asked if I could come earlier than the appointment time. That worked out beneficially for me. James Cruz was an exce The service advisor called and asked if I could come earlier than the appointment time. That worked out beneficially for me. James Cruz was an excellent advisor. I have a suggestion for an improvement of the service department that would be to vacuum the the interior of the vehicle and perhaps even a courtesy car wash. More

She went above and beyond, great communication Very thorough, easy to communicate with I will return thorough, easy to communicate with I will return More

Absolutely loved whoever the technician was. They provided a video that showed and explained what was wrong with my car. Jose Uribe on the other hand, I wasn't too happy with. There was an extre They provided a video that showed and explained what was wrong with my car. Jose Uribe on the other hand, I wasn't too happy with. There was an extreme lack of communication. My car ended up being at the dealership for almost two weeks and Jose never called with updates on what was going on. I had to constantly call to see what was going on with my vehicle. What made it worse was each time I called he never answered and at times he never even gave me a call back. At several points I would have to call the main line to try to get updates, even requesting a manager at one point. There was a service advisor by the name of Joe I believe who went above and beyond for me to find out the information regarding my vehicle, down to looking for the technician himself to gather the information. I will definitely be requesting Joe as my service advisor from now on. More

Service was prompt and met expectations. Waiting area was clean, chairs comfortable. Counter person made me a cup of coffee. Waiting area was clean, chairs comfortable. Counter person made me a cup of coffee. More