Elk Grove Ford
Elk Grove, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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I had a 09:30 appointment for a Quick oil change. But dud to lack of lift equipment, I spent 3.5 hours waiting for the vehicle to be completed. I also requested to check sioer blades sonce the driver But dud to lack of lift equipment, I spent 3.5 hours waiting for the vehicle to be completed. I also requested to check sioer blades sonce the driver side was streaking. Not replaced More
All good until I went to get in the car. I found the passenger front hub cap hanging off. None of the 4 hubcaps were correctly aligned to the valve stem so they were not mounted correctly ei I found the passenger front hub cap hanging off. None of the 4 hubcaps were correctly aligned to the valve stem so they were not mounted correctly either. I ended up placing the loose hubcap in the car, removed the other 3 when I got home and reinstalled all 4 caps. Note: these are replacement hubcaps that are only about a month old so it wasn't that they were already failing. I showed James before I left and he offered to pull it back into the bay for the technician to reinstalled but i didn't have time. More
He made the process quick and easy, they've been above and beyond, and even pointed out some other items that needed to be addressed on the truck. and beyond, and even pointed out some other items that needed to be addressed on the truck. More
The service was good. The service advisor called and asked if I could come earlier than the appointment time. That worked out beneficially for me. James Cruz was an exce The service advisor called and asked if I could come earlier than the appointment time. That worked out beneficially for me. James Cruz was an excellent advisor. I have a suggestion for an improvement of the service department that would be to vacuum the the interior of the vehicle and perhaps even a courtesy car wash. More



