Elk Grove Ford
Elk Grove, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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He made the process quick and easy, they've been above and beyond, and even pointed out some other items that needed to be addressed on the truck. and beyond, and even pointed out some other items that needed to be addressed on the truck. More
The service was good. The service advisor called and asked if I could come earlier than the appointment time. That worked out beneficially for me. James Cruz was an exce The service advisor called and asked if I could come earlier than the appointment time. That worked out beneficially for me. James Cruz was an excellent advisor. I have a suggestion for an improvement of the service department that would be to vacuum the the interior of the vehicle and perhaps even a courtesy car wash. More
Absolutely loved whoever the technician was. They provided a video that showed and explained what was wrong with my car. Jose Uribe on the other hand, I wasn't too happy with. There was an extre They provided a video that showed and explained what was wrong with my car. Jose Uribe on the other hand, I wasn't too happy with. There was an extreme lack of communication. My car ended up being at the dealership for almost two weeks and Jose never called with updates on what was going on. I had to constantly call to see what was going on with my vehicle. What made it worse was each time I called he never answered and at times he never even gave me a call back. At several points I would have to call the main line to try to get updates, even requesting a manager at one point. There was a service advisor by the name of Joe I believe who went above and beyond for me to find out the information regarding my vehicle, down to looking for the technician himself to gather the information. I will definitely be requesting Joe as my service advisor from now on. More
Excellent and efficient service. Steve was knowledgeable and attentive to my questions. He provided courteous and professional service. Steve was knowledgeable and attentive to my questions. He provided courteous and professional service. More



