Elk Grove Ford

I had the 100,000 mile tune up and a leak was fixed. Fixed an oil leak out of the rear differential. Fixed an oil leak out of the rear differential. More

Very helpful in helping me. They were good with checking my car and letting me know what they saw. They were good with checking my car and letting me know what they saw. More

Smooth easy and stress-less Great experience Brad was very helpful with everything and had a great attitude very helpful with everything and had a great attitude More

The service provided was fair and honest. Will definitely cone back. My response was more than four words. Will definitely cone back. My response was more than four words. More

One thing I do not understand. I went to the parts counter and asked what it cost for two jugs of DEF. They told me two jugs come in one box for $21.99. They doubled the cost of t I went to the parts counter and asked what it cost for two jugs of DEF. They told me two jugs come in one box for $21.99. They doubled the cost of the DEF and charged me $43.98 No other parts were doubled in cost. The dealer or service rider probably does not look at previous services and the mileage. My last service was with elk Grove Ford invoice number 120701 invoice date was June 13, 2025. Mileage on this invoice was 12,221. in this invoice it showed that they installed two jugs of DEF. At that time, two jugs of DEF was $19.99. They did double that charge on that invoice to $39.98. Now, if you go to the current invoice number 144002 invoice date July 6, 2026. Note the mileage of 15,455 miles. On this invoice, they also put in two jugs of DEF. With a mileage difference between the two invoices of 3234 miles, how could my vehicle use so much DEF? There is something fishy here. Either elk Grove Ford is being dishonest with their customers, or they’ve noticed they can make extra money by doubling the price of the DEF because the customers don’t pay attention or understand. It could also be that the computer sees two jugs and charges double. I’m not sure what the problem is, but I would like to know the answer. Thanks for asking for a review. More

Elk Grove Ford took good care of us at a reasonable price and great customer service. and great customer service. More

Service on my vehicle was easy and timely with no problems. The service person that waited on me was great problems. The service person that waited on me was great More

The dealership was very clean. Everyone was very nice. They told me it would be about an hour and a half but it was only an hour, that's exciting! Everyone was very nice. They told me it would be about an hour and a half but it was only an hour, that's exciting! More

It was pretty easy. Everything went smoothly and customer service was excellent. Understanding of my situation Everything went smoothly and customer service was excellent. Understanding of my situation More

Annoyed that I was there Said I would get called I didn't name anyone not when I called she was angry and could call me She did not I had to call again She had left for the day The person handling paperwork name anyone not when I called she was angry and could call me She did not I had to call again She had left for the day The person handling paperwork threw it at me and told me to sign Making a big circle as to where to sign Directed with her finger your cars over there I walk with a cane having had major spine surgery so it was poor customer service More