Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.4
2,404 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
Contact Dealership

9645 Auto Center Dr

Elk Grove, CA

95757

Directions

By Type

Showing 2,404 reviews

October 07, 2026

Poor response; kept my car for 22days; would not give me a rental car when I asked three times; didn't greet me when I returned to get my car, gave false information to the headquarters and my car was filth More

by crisara77
Recommend Dealer
No
Employees Worked With
Justin Davies
Print
Oct 11, 2026 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 07, 2026

Ranjell was professional, true to his words, very helpful. Will not pressure you to do things. More

by Jo
Recommend Dealer
Yes
Employees Worked With
I went to service department
Print
Oct 07, 2026 -

Elk Grove Ford responded

Knowing that you found our service helpful and completely pressure-free means a lot to our service team. We’re pleased we could provide honest guidance and support during your Ford Escape service. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 07, 2026

I’ve only dealt with the service department, RJ was great. I felt confident that he was listening to my concerns. More

by powrocklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ
Print
Oct 07, 2026 -

Elk Grove Ford responded

Thank you for the five-star rating and for highlighting your experience with our service department. Knowing you felt confident our team was listening during the service on your Lincoln MKX means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 07, 2026

I had a very good experience. I went in hope that they could fit me in; to my surprise they were able to take my car immediately. James was professional, courteous and very helpfu More

by Msjabenson
Recommend Dealer
Yes
Employees Worked With
James
Print
Oct 07, 2026 -

Elk Grove Ford responded

Our service team is pleased we could fit your Lincoln MKZ in right away. Knowing you felt well supported and valued throughout your visit means a great deal to us. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 04, 2026

Who ever rotated my wheels on my truck, forgot to put back on my monster hub cap More

by johnsmalljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad W
Print
Oct 06, 2026 -

Elk Grove Ford responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 02, 2026

He applied all of my available discounts and had the car ready to pick up. More

by GSIB
Recommend Dealer
Yes
Employees Worked With
Saul
Print
Oct 03, 2026 -

Elk Grove Ford responded

Our service team is pleased we could apply all of your discounts and have your Ford Explorer ready when you came to pick it up. Knowing that pickup went smoothly means a lot to us. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 02, 2026

Great communication, understanding of what was happening, and didn't have any unexpected expenses. Brad was great. More

by dean.jasmine
Recommend Dealer
Yes
Employees Worked With
Brad
Print
Oct 02, 2026 -

Elk Grove Ford responded

Knowing that our communication kept you informed and prevented any surprise costs means a lot to our service team. We’re glad your Bronco’s service went smoothly from start to finish. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 02, 2026

Brought Mach-E in for service. They charged me $1500 to replace a camera on the front grill. Took the car for three days away from me when I came in and paid, got my keys, went to More

by scott.schnaidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ
Print
Oct 05, 2026 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 01, 2026

Brought in my parents' car to sell and Clay coordinated with the appropriate people there. He was very helpful and pleasant to work with. More

by ITSRITZ
Recommend Dealer
Yes
Employees Worked With
Clay Evers
Print
Oct 01, 2026 -

Elk Grove Ford responded

Knowing our coordination helped you feel at ease means a great deal to our service team. We’re glad the service on your Ford Escape Hybrid went smoothly for you. Thank you for your five-star rating and kind feedback. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

October 01, 2026

Very unsatisfactory I had to take my car to another dealership to get it fixed. Very frustrating experience. More

by Smacclanahan
Recommend Dealer
No
Employees Worked With
Manager I think
Print
Oct 04, 2026 -

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

1
2
3
...
241