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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.4
851 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more. Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again. The Journey to Your Next Car, Truck or SUV Starts Today Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 851 reviews

September 26, 2024

service manager john milligan pulled one on me. charged me for a service they did not perform. when i complained, he gave me crap like i’m some kind of fool. this is very frustrating and so unfortu More

by rock_asis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
john milligan
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Sep 29, 2024 -

Elk Grove Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 25, 2024

The Lube Department was easy to check in and they were fast. Always get the job done More

by Bob N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Sep 26, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 25, 2024

Great service. It just took too long since they are so busy.. They need more technicians. More

by SLAVICHKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and appreciate your patience. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 25, 2024

They were kind and helpful and finished the job in an efficient manner. Also, they made it easy to communicate with them for updates More

by anthonybalalis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 24, 2024

Very good customer service. Really happy with my purchase. Left there satisfied with a nice truck More

by None
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cale and our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 24, 2024

My experiences with this service center has always been professional helpful and everyone is pleasant to work with ... Especially Lizzie ! She always has a smile on her face and willing and eager to answe More

by PDK26
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzie
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Sep 25, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lizzie met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 24, 2024

Tech fixed 2 recalls in 30 minutes. He brought mobile unit to my house. He was on time, polite, professional and efficient. More

by Zeph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Elk Grove Ford responded

Zeph, Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 24, 2024

Handled very well. .good communications with John and Elizabeth..Symptoms resolved… have not had a shut down More

by No. Screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with sales
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Sep 25, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words for Elizabeth and John, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 24, 2024

superfast service they fix my transit steering problem in two hours saving me thousands of dollars from independent shop More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fleet manager
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Sep 25, 2024 -

Elk Grove Ford responded

Frank, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 24, 2024

I was treated like I was apart of the Ford family. I was contacted and kept in the loop on what was going on. The pickup service was very convenient so I could keep working. So A+ service. More

by DARRYLPOOLE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Elk Grove Ford responded

Darryl, Thank you for taking the time to share your thoughts on working with Cale and our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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