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Elk Grove Ford

Elk Grove, CA

Overview
Employees
Reviews
4.4
1,204 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new ...
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Today: 9:00 AM - 8:00 PM Closed Now
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,204 reviews

November 27, 2023

Jason was highly knowledgeable about Ford's EV products, services, and programs. At no point did he or Rachel play any of the usual games with us. We discussed my requirements, he got me a set of quotes, an More

by ALLANHURST
Recommend Dealer
Yes
Employees Worked With
Jason Paul, his sales manager Rachel, and finance manager Rob.
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Nov 27, 2023 -

Elk Grove Ford responded

Thanks for sharing about your experience with Jason here at Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 27, 2023

Great CarPro certified dealer with great staff. To the point no hassle experience, worth the long drive from Oroville More

by CW45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Wood
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Nov 27, 2023 -

Elk Grove Ford responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 26, 2023

Timely service and repairs! Will use this service again. Thanks to Randy! My new service agent. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 27, 2023 -

Elk Grove Ford responded

Thank you so much for your kind words, Steve, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 26, 2023

Jason did s great job getting my truck scheduled in for warranty repairs. Thanks for the pickup and delivery. More

by ronbatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Nov 27, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jason delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 26, 2023

Alright It was the 3 time for transmission repairs And it was great that I didn't have to pay that it was still under warranty More

by Timothy.m.fountain
Recommend Dealer
Yes
Employees Worked With
Jea Lee
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Nov 27, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Timothy, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 26, 2023

He was very professional and helped with extra questions. Very quick and polite ,good job ! More

by irynanikolus
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 27, 2023 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 26, 2023

They told me that an oil change was $99 and everything was included, but that’s was for the works. The oil change was only 49. Not really an honest way to do business, More

by aaron.turner09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, Aaron, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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November 25, 2023

Poor to no communication. Repeated ignoring of messages left. Over a year of trying to resolve issues with my new vehicle without success and is now out of warranty More

by TJMOON76
Recommend Dealer
No
Employees Worked With
Quicklane and service departments
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Nov 30, 2023 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

More
Feb 01, 2024 -

TJMOON76 responded

This is exactly what my complaint is about. Poor to no communication. I responded to the GM via this site. No response. I responded with a direct email to the GM with no response. Owning my vehicle less than 3 years, I have numerous issues going on that because delays or work was "completed" but did not resolve the issues, I am told they are out of warranty and I will have to front thousands of dollars.

More
November 25, 2023

Professional, friendly, genuine interest in finding the problem. Excellent customer service! Thank you. They went the extra mile to solve the problem. More

by janetdial1417
Recommend Dealer
Yes
Employees Worked With
Randy Babtista and mechanic. Forgot his name.
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Nov 27, 2023 -

Elk Grove Ford responded

It's great to hear that we were able to help you out, Janet. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

November 23, 2023

The experience was nice and. They went over exactly what was going to be done on the car. More

by danieljroberts6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team, Daniel. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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