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Elk Grove Ford

Elk Grove, CA

4.4
1,236 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new ...
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9645 Auto Center Dr

Elk Grove, CA

95757

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Showing 1,236 reviews

December 05, 2023

The experience was fast, efficient, and friendly. No issues at all and will be back again soon. More

by CALE1022
Recommend Dealer
Yes
Dec 05, 2023 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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December 05, 2023

I brought my vehicle to the dealership for repair of a large scrape and several small scratches that were on my made to order truck when I purchased it. I called 3 times before Elizabeth called me to sche More

by COLEENMTATE
Recommend Dealer
No
Employees Worked With
Elizabeth Ceja
Dec 08, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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Dec 11, 2023 -

COLEENMTATE responded

I have been in contact with Sarah several more times. I was told the body shop would contact me so we could take it there directly since I don’t trust the dealership anymore after they gave me my brand new made to order truck with damage already on it in mid October and the service department still can’t get it together to get it fixed 2 months later.

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December 05, 2023

Very friendly from cashier to service person to Irene to transport driver! Key always make your trip home or back to the dealership a great experience! More

by rdgilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
Dec 06, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 04, 2023

Good Nikhil and Mark, service technician were awesome. The price for 90k service is extremely high thus the reason I did not get the service done at EG ford. More

by SFGIANTS101214
Recommend Dealer
Yes
Employees Worked With
Nikhil Prasad
Dec 05, 2023 -

Elk Grove Ford responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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December 04, 2023

The greeter was great. After having a very early appointment it still took over an hour before they began. I wish they had made my next appointment right then because they More

by Newhair60
Recommend Dealer
Yes
Dec 04, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 03, 2023

Listened to what I wanted and they brought out a used truck that fit my needs More

by MGRAF2804
Recommend Dealer
Yes
Employees Worked With
Steve Hancock
Dec 04, 2023 -

Elk Grove Ford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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December 03, 2023

Just great customer service even after I left the dealership. Nick followed up with me 2 times More

by Gerald. S
Recommend Dealer
Yes
Employees Worked With
Nick , Jason the(tech) and mike awesome. But Nick is great he follows up with me to ensure everything is okay.
Dec 03, 2023 -

Gerald. S responded

Nick in service has been great to work with his customer service skills are GREAT! Nick was off Thursday Mike in service took care of me and I spoke to Jason the tech, they answer and took care of all my concerns. Nice returned Friday and even call me to check up. I hope it continues everytime I bring my car in for services/maintenance

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Dec 04, 2023 -

Elk Grove Ford responded

Thank you, Gerald, for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad Nick was able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 03, 2023

Jason did a great job in resolving a door issue on my truck. Jason assigned Micheal to handle the logistics on both my truck and car. Both vehicles were repaired in a timely fashion and Michael made sure More

by Charlie
Recommend Dealer
Yes
Employees Worked With
Jason Bruecker and Michael Capps
Dec 04, 2023 -

Elk Grove Ford responded

Thank you, Charlie, for your business and this review. We're happy to hear that Jason and Michael were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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December 03, 2023

Everything was done quickly and accurately They were both friendly and helpful throughout the process More

by CATHY25
Recommend Dealer
Yes
Employees Worked With
Sal and Arin
Dec 04, 2023 -

Elk Grove Ford responded

Thank you, Cathy, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 02, 2023

It was pleasant. The staff was professional. The service wait time is reasonable. I will return again for my next maintenance service. More

by CRALICEA29
Recommend Dealer
Yes
Employees Worked With
Nikhil
Dec 04, 2023 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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