Elk Grove Ford

Treated like a person not Just for Profit! Elk Grove Ford has proved to me that not all car dealerships are out to take your money. The treatment I received their started over 18 months ago whe Elk Grove Ford has proved to me that not all car dealerships are out to take your money. The treatment I received their started over 18 months ago when their General Sales Manager, Rachel Wood showed how much she cared. I wanted to thank her from the bottom of my heart the work she put in to making this deal happen. Elk Grove Ford have been trying for two years to make a way to get me out of a car over $20,000 upside down the day I drove it off the another Auto dealership. You finally fought for me again and it paid off and I'm out of that night mare! Thank you again for your caring heart and fighting for what you know is right and working more long hours because of me. I appreciate your dedication. Special Thank you to Ray my Salesman who made sure I was taken care of as well. Rachel Wood General Sales Manager More

Pushy salesman, horrible service experience I don't like to leave bad reviews because I know customer service can be tough. That being said, this place has made too many mistakes to be ignored I don't like to leave bad reviews because I know customer service can be tough. That being said, this place has made too many mistakes to be ignored at this point. The only nice thing I can say is that the service managers are very easy to work with. At this point I'd rather deal with poor customer service and good repairs. I bought a lemon/2006 Ford Escape from them in August 2010 with a 36k/3 yr. warranty. The salesman was pushy and lied several times about options. In December my transmission went out. I knew this was a likely event, as I had done research on the car. It was covered by the warranty, so it wasn't the end of the world. They did however take 2 weeks to decide whether to fix it or replace it. Another 6 months goes by and my panel control module (computer) goes out. This was not covered by the warranty. The car was useless without it, so I paid the 2k to replace it. This is where the ridiculous mistakes started happening. When I got the car back I had several electrical issues. My cruise control was spotty, as well as the power locks on the driver side door. I brought it back in to have them looked at and they magically worked when the mechanic took it out or a drive and he said to bring it back when it happened again. It happened as I drove away, but it was closing time. I live an hour away, so I just dealt with the electrical issues. Next, my brake lights stopped working. I tried to replace the bulbs and it kept blowing fuses, 10 to be exact. I brought it in to find it was an issue with a current being grounded at the junction box. They made some minor repair, and didn't replace the junction box. When I drove away my back passenger blinker didn't work. Again, I tried to replace the bulb and it blew the fuses. I brought it in a month later to have them tell me it was the junction box. They decided to replace it and it was covered by the warranty. All the while I am paying $100 deductibles, for a mistake that should have been rectified the first time. I had the cruise control looked at and it was an issue that was not covered by the warranty. They failed to tell me this until I received the bill, which charged me 62.50 to have it looked at. I find this a little odd since the cruise control wasn't an issue until they replaced my panel control module. Why I am I paying for them to fix their mistakes??? I tried to check the car to make sure things worked before I left the lot, as the mistakes were piling up. I didn't find anything until I stopped for gas. The clicker to lock and unlock the car didn't work anymore. I was flabbergasted that I drove away with ANOTHER issue. Needless to say I will never buy another car or warranty from this company. If their service department was not part of the deal I would never have returned and I suspect they would not be in business at all. More

I went to the Elk Grove Auto Mall to get my first car. I got a 2003 Ford Taurus. My dealer was Ray Haskins. He was very friendly and I liked his upbeat personality. He explained everything that I needed to got a 2003 Ford Taurus. My dealer was Ray Haskins. He was very friendly and I liked his upbeat personality. He explained everything that I needed to know about my car. I really love my car. It runs smoothly and has no problems. The only thing is I was hoping they could take a little more off the price but it's not a big deal. I'm a satisfied costomer and I would reccomend this place to a friend. Thanks! Megan More