Elk Grove Ford

If I could give less than a 1 star I would ABSOLUTELY give them a minus 4. After waiting 8 months to get the pickup I ordered,everything that I was told they would do, they did not. It was agreed on that give them a minus 4. After waiting 8 months to get the pickup I ordered,everything that I was told they would do, they did not. It was agreed on that all of my personal electronics would be switched over to my new pickup. NOT! I was told they would finance through my bank. NOT! I was supposed to get one trade in value for my trade in, instead it was much lower due to miles.... (had to get to work somehow). EVERYTHING the salesman said was a lie! When I did finally get my new pickup it was dirty and had minor scratches. They didn't even install the mud flaps or the plugs in the bed for the trailer hitch. They told us "some pickups don't come with them. we tried to get ahold of the salesman the next day, he was conveniently not there, next day...camping....ect. Not only will I NEVER buy another vehicle at Elk Grove Ford California, I strongly recommend that nobody else does ( unless you enjoy getting lied to). When it was all said and done they ran my 819 credit score through 4 different finance companies, which dropped my score 19 points. I was able to refinance it 2 weeks later (at my bank) for a lower payment AND lower interest rate. More

Made an appointment to get new tires and an oil change. When I arrive they tell me they can’t even order new tires because they got bought out and need to wait for the system to reset to get access to the When I arrive they tell me they can’t even order new tires because they got bought out and need to wait for the system to reset to get access to the system. Hopefully they could order tires on Monday, this was Thursday. Go to any other Ford dealer but Elk Grove Ford! More

Another unhappy customer. Do yourself a favor and take your Ford anywhere but here for service. We brought our vehicle in to get a check engine light diagnosed, they could not Do yourself a favor and take your Ford anywhere but here for service. We brought our vehicle in to get a check engine light diagnosed, they could not provide a reason or fault for the code, but instead tried to have us pay for add-ons that "might" fix the issue. They refused to properly troubleshoot the issue to determine what was causing the error, instead it was a guessing game. The service manager made it clear that this service department does not care if the customer is satisfied, they only want to collect your money. We will not be coming back. More

This place is a joke, if you can don’t walk but run away from going here. We bought a used explorer 2018 and 3 months owning it the transmission went out, so they did a key buy back and gave us a 2021 explo from going here. We bought a used explorer 2018 and 3 months owning it the transmission went out, so they did a key buy back and gave us a 2021 explorer. We’ll 6 months later the transmission goes out. But that’s not the only thing, their service department is a piece of crap. They kept the car for a week and were scratching their heads cause they didn’t know what was wrong with the car. Saying that they had emailed ford corporate to see what’s wrong with the car. So I called corporate myself and they asked me “why are they calling us? , we don’t work on cars here. What a joke ford is. Every one pointing fingers to anyone. Three weeks went by and we hear nothing from Elk Grove. So we took it to Stockton ford and within a week they say it’s the transmission, it needs a new one. Being at wits end we go back to Elk Grove ford and see what they can do. Hahahaha they want to put us in a 2020 ford with little warranty… NO THANK YOU!! If anything they should give us what we want after dealing with 2 cars that were crap!! Lemon law here we come! Don’t give your money to this place, if they treat their customers like this, then they don’t deserve xxxx! Elk Grove Ford is a big JOKE! More

I recently purchased a 2014 hybrid plug in fusion from Maita where I work ) I had the best reception from Irene. Steve Cook was my service advisor. Great attitudes from both. Thank you (10’s) for them Maita where I work ) I had the best reception from Irene. Steve Cook was my service advisor. Great attitudes from both. Thank you (10’s) for them both. Ronald Nettingham More

We have purchased numerous vehicles from EG Ford and we will always be back! We are treated like family from our car buying experience all the way to the service department! We recently had one of our truc will always be back! We are treated like family from our car buying experience all the way to the service department! We recently had one of our trucks in for service with Louie Puno as our service advisor. He was top notch and made sure we were taken care of to the fullest extent in a timely manner. I would recommend anyone to utilize their knowledge and level of service from regular vehicle maintenance to full size repairs of any kind! Grateful for my Elk Grove Ford Family! More

My husband and I had a wonderful experience, Steve met our needs so much we went back and bought a second car 3 weeks ago from Steve. Everyone is pleasant and willing to work with you no matter what your our needs so much we went back and bought a second car 3 weeks ago from Steve. Everyone is pleasant and willing to work with you no matter what your circumstances are. We highly recommend going to Elk Grove Ford. More

We had a pleasurable car buying experience at EG Ford. Unfortunately, it was predicated by our 2012 Ford Fusion blowing a motor and we needed to chose to spend a ton to fix it or to put the cash into anot Unfortunately, it was predicated by our 2012 Ford Fusion blowing a motor and we needed to chose to spend a ton to fix it or to put the cash into another car. We went down to the dealer to collect the Fusion and we looked around to see what was new. Austin came over and asked if he could help. He was very non-pushy and discussed the pros and cons of the different models. We ended up driving a 2020 Ford Escape. We left that night to think and to give Austin a chance to build a quote for us. They gave us a more than fair trade amount for the Fusion and made a deal better than I was expecting. Steve took us over the next day when we came in to buy the car. They where able get us in and out quickly. They even put a big ol bow on the car and took our picture. Both Steve and Austin worked together to ensure we remain a EG Ford customer. Thanks!! More

friendly nature and polite while dealing. nice and cooperative nature. taking care of sanitizing. best price giving on cars. great finance deals. love dealing with them👍 cooperative nature. taking care of sanitizing. best price giving on cars. great finance deals. love dealing with them👍 More

Great experience with my 4th Fusion leased through Elk Grove Ford! Johnnie Perkins has always exceeded my expectations with my lease transaction. He is proactive in reaching out well before the end of my Grove Ford! Johnnie Perkins has always exceeded my expectations with my lease transaction. He is proactive in reaching out well before the end of my term to find out what I want in my next vehicle and always provides the color, options and pricing that works for me. All this for a customer who lives 4 hours away from Elk Grove now. Best part is that my new vehicle gets driven to my doorstep and the old lease car is returned to the dealership with no effort on my part. Easiest transaction ever! Highly recommend Mr. Perkins and Elk Grove Ford! More