Elite Nissan

efficent They were timely in telling me what had to be done. It did not take long for them to do the service. I would certainly go back. They were timely in telling me what had to be done. It did not take long for them to do the service. I would certainly go back. More

Very courteous, but precise? I have never felt more welcome and personally cared for as I do when I go to Elite Service. However, I wonder about how they measure tire wear. When I have never felt more welcome and personally cared for as I do when I go to Elite Service. However, I wonder about how they measure tire wear. When I went last October, the inspection report indicated yellow 5/32 tread depth. When I went back in December the service manager didn't understand where that reading came from, as the new readings were green 6/32 in front and 7/32 in rear. When I went this time in April 2016, all tires are now green 7/32. I appreciate that 1/32 of an inch is a small amount, but there should be some uniform way of measuring this for safety. Also, I needed the button replaced on the seal belt that holds the buckle up. The technician first installed it with the buckle below it! Had to re-do it. That, along with a recall repair and what I overheard as I was leaving but not told prior, made a predicted one hour wait time last 2 hours 15 minutes. Normally I take advantage of the free ride back to my place of work and pickup when done, but I waited as I was originally told it would be about an hour. I think these are anomalies, as I am otherwise more than satisfied. I just hope they are not indicative of a change of direction. Also, I should note that someone from Nissan had called the month before to set up a service appointment. We finally negotiated the date, but there was never a call back afterwards, and when I called the morning of the supposedly scheduled service, I was not on the list. I appreciate the accommodation the service manager made to come in later that same day. More

Great Service It's always great to go to a dealer that takes their time and explain step by step as to what's they are doing. It's always great to go to a dealer that takes their time and explain step by step as to what's they are doing. More

Great service amazing staff ! Nelson was amazing and first the first time the new receptionist acknowledge my presence for the first time . Being greeted and bringing my business t Nelson was amazing and first the first time the new receptionist acknowledge my presence for the first time . Being greeted and bringing my business to the service center i finally feel good about it for the first time in 3 years of doing business with nissan. Truely cared about providing me excellent service at an afforable. More

Excellent service Bergen County Elite Nissan has great excellent customer service I was definitely felt appreciated to be there the customer service was excellent and I Bergen County Elite Nissan has great excellent customer service I was definitely felt appreciated to be there the customer service was excellent and I will definitely go back and get some more work done in due time. And I would definitely give a good ratings of 5 Stars I would definitely recommend people to go there and get that work done. More

Four hours of waiting. I scheduled a last minute brake service appointment for 11:00am. When I arrived at the location, I was told that the service will take one and a half I scheduled a last minute brake service appointment for 11:00am. When I arrived at the location, I was told that the service will take one and a half hours and I agreed. At around 1:00pm I was approached by one of the service managers to inform me that one of their machines was down and that it will take an additional hour to complete my service. Again, I agreed and stepped out to eat lunch. I came back at 2:15pm and walked into the waiting area and waited an additional 45 minutes until the manager again came out and told me that my car was done. I waited for a total of 4 hours when I was initially told that the service will take one and a half hours. I usually go to the service location at Nissan in Ramsey and I scheduled last minutes appointments in the past and I have never had this issue. The manager gave me a $10 discount, which I found extremely disrespectful for a 4 hour wait. I will give this place one more try due to its convenient location if I need to. If I have time, I'll be going back to Nissan in Ramsey. More

representative was extremely helpful and ensured that all representative was extremely helpful and ensured that all repairs were completed. provided related costs prior to service and was able to have warr representative was extremely helpful and ensured that all repairs were completed. provided related costs prior to service and was able to have warranty repair costs deducted More

My Service Experience Everyone was pleasant and helpful. I had to wait 3 hours but that was due to them reprograming my navigation software. Carlos and Emilio explained e Everyone was pleasant and helpful. I had to wait 3 hours but that was due to them reprograming my navigation software. Carlos and Emilio explained everything to me which was very helpful. More

AAA service I don't know where to begin, because the moment you step drive your car in to the time you exit the service is EXCELLENT. I have no regrets taking my I don't know where to begin, because the moment you step drive your car in to the time you exit the service is EXCELLENT. I have no regrets taking my vehicle to be service here it's all good More

Not above n beyond Mario helped me in the past and I trust him. In general I was helped with couple of issues I was having so I am thankful for it. I think there is spac Mario helped me in the past and I trust him. In general I was helped with couple of issues I was having so I am thankful for it. I think there is space for improvement since I don't think everyone was as friendly as others. More