Elite Nissan

Good service I asked about using two coupons and was told I could. After the service was done, I was told only one could be used. Other than this, the experience I asked about using two coupons and was told I could. After the service was done, I was told only one could be used. Other than this, the experience was very friendly, professional, and done in a timely manner. More

Air bag recall not resolved This was my second trip to a Nissan dealership for the recurring passenger side air bag recalls. I spent my Saturday afternoon at the "Elite" Nissan d This was my second trip to a Nissan dealership for the recurring passenger side air bag recalls. I spent my Saturday afternoon at the "Elite" Nissan dealership waiting for service on the recalls to be completed. After I got home I picked up an adult family member for some errands. To my disappointment, the passenger air bag was still malfunctioning. I immediately left a voicemail for the service department and spoke to several people in sales regarding the problem. At the time of this review at noon on Monday, I'm yet to receive a call back. More

Horrible We were pre certified with capital one talked to Alex on Thursday told him what car we were interested in he said that is a beautiful car 2011 Hyundai We were pre certified with capital one talked to Alex on Thursday told him what car we were interested in he said that is a beautiful car 2011 Hyundai Sonata so we made an apt for Saturday July 9th at 5 went in met with the dealer and he said we should be out within the hour. After 45 minutes of waiting the finance guy came over and said I can put you in a brand new car for the same price as the 2011 so we looked at it then went in to discuss payments he told me the bank would rather have us in a new car so if something happens they can repo it and still make money off it. So they tell me the payments on the new car are 410 a month I almost died I said well then we want the 2011 that the payments were 210 a month I called capital one and put them on the phone with the finance guy he says the sonata had over 148000 miles on it and knows capital one won't finance a car with that much Milage but I flipped and said that is not what the odometer or car fax said it said 44,000 so we walked out if I can give them a ZERO rating I would today Sunday July 10th we went to rockland Nissan and drove home with a 2012 Hyundai Tucson so happy with their service More

Worst Experience Ever I would give them a zero star if I could. READ THE GOOGLE REVIEWS ABOUT ELITE NISSAN IN BERGENFIELD BEFORE YOU EVEN THINK GOING THERE, I WISH I DID. I would give them a zero star if I could. READ THE GOOGLE REVIEWS ABOUT ELITE NISSAN IN BERGENFIELD BEFORE YOU EVEN THINK GOING THERE, I WISH I DID. From the sales managers to the general manager, they lie to your face with great pleasure and no shame. We found a car on their website and called them to understand if it is available. They said it is available and the price is the indicated price on the website. I asked about the fees involved and the manager on the phone (ALEX) said they only charge documentation fee. I probed if they charge any other fee such as preparation fee or else, they said clearly they only charge documentation fee, registration/dmv and tax, that's it. We went there and were first told the price of the car is actually $1800 more.. then they said there are actually much more fees that total up to 800 on top of what we were communicated. It was very frustrating but we asked if they can help us with the price. We then negotiated the price to a certain number, shook hands and then they decided to change the price back to the original without showing any reason. Another manager came and we asked why they are changing the price and the answer was: " because I say so".. really. We wanted to talk the general manager, who proved to be even more careless and seriously challenged in terms of ethical conduct. I finally gave up about the car and said we would like to provide the feedback in terms of what we went through, with the hope that this can guide them for the other customers. The answer was shocking, he told us: "I don't ask you how you are running your home, I don't think you should tell me how I run mine". Nevertheless, I said, you shouldn't deceive people by not indicating the fees correctly, we spent two hours. He replied: "Every dealership does that, they don't tell you the fees upfront to get you in and then reveal the details". These are the words of the General manager of an official Nissan Dealership. My pregnant wife was crying because of the unfair treatment and the lies we had to go through. Such a shame for the Nissan brand and such a shame for the people who work there. I would never recommend anyone to go there. RUN to another dealer if you can.. READ THE REVIEWS IN GOOGLE. More

Nissan Service Center Bergenfield, NJ It is good & convenient location Nissan service station of Bergenfield, for a defective parts of a new car, the service department need to remind that It is good & convenient location Nissan service station of Bergenfield, for a defective parts of a new car, the service department need to remind that the parts is covered in warranty, otherwise the consumers get billed. The service center should be fair, honest & no hidden billing. Also the service department should not be aggressive to do other services. More

Recall service I went in there for a recall service. My overall experience was good. One thing I would suggest is they could give an update on what is going on if I went in there for a recall service. My overall experience was good. One thing I would suggest is they could give an update on what is going on if the vehicle is not done by the time they promise to give it back.. More

15000 mi. Service Very fast. Very courteous. They explain everything to you in advance. Came in for oil change and a recall notice. Out in 1 hour. Didn't have coupon fo Very fast. Very courteous. They explain everything to you in advance. Came in for oil change and a recall notice. Out in 1 hour. Didn't have coupon for promo. on oil change and they still gave me discount. They take care of their customers. Would definitely recommend. Nice job. Keep up the good work. More

Always awesome, love the staff especially Mario he is my #1 I love the staff their friendliness and they are awesome I will recommend anyone to use elite Nissan in Bergenfield, everyrimw I walk through that doo I love the staff their friendliness and they are awesome I will recommend anyone to use elite Nissan in Bergenfield, everyrimw I walk through that door there is alway a friendly greeting me More

Repair outside mirror I found it be waiting too long I just brought my car to check my outside mirror it had to be replaced I waited over 2 1/2 hours to be told that I nee I found it be waiting too long I just brought my car to check my outside mirror it had to be replaced I waited over 2 1/2 hours to be told that I needed a replacement More

FRIENDLY EMPLOYEES, BUT LONG WAIT I had a 1pm appointment, Didn't leave until a little after 3pm. Everyone was friendly but I didn't expect to be there that long for an oil change. I had a 1pm appointment, Didn't leave until a little after 3pm. Everyone was friendly but I didn't expect to be there that long for an oil change. More