EchoPark Automotive Houston

EchoPark Automotive Houston responded

Thank you so much for taking the time to share your experience! We're thrilled to hear that the online application process made everything smooth and easy, and that you were able to drive home in your new Bronco with confidence. We're especially happy to hear that David made such a positive impression. His dedication to providing a comfortable, hassle-free experience is exactly what we strive for, and we'll be sure to share your kind words with him. Congratulations on your new Bronco and thank you for choosing us! We truly appreciate your recommendation and look forward to helping you again whenever you're ready for your next vehicle.

EchoPark Automotive Houston responded

Thank you for taking the time to share your feedback. We appreciate your honesty and are glad to hear you were happy with the price of your vehicle. We sincerely apologize for the discomfort you experienced during your visit, especially with the lack of air conditioning and the length of time it took to complete your purchase. We understand how frustrating that must have been, and that's not the experience we want for our customers. We're also sorry for the miscommunication regarding your inspection sticker, key fob, and the expectations set before your visit. Clear and accurate communication is important, and we appreciate you bringing these issues to our attention so we can address them with our team. Thank you again for your feedback. We value your business and hope we'll have the opportunity to provide you with a much smoother experience in the future.

EchoPark Automotive Houston responded

Thank you so much for your kind words! We're thrilled to hear you had such a wonderful experience with Mariana. She truly takes pride in being transparent, helpful, and dedicated to finding the right vehicle for every customer. We sincerely appreciate your recommendation and thank you for trusting us with your car-buying journey. Enjoy your new vehicle, and we look forward to serving you again in the future! 🚗🎉

EchoPark Automotive Houston responded

Gracias por tomarte el tiempo de compartir tu experiencia. Nos alegra mucho saber que nuestro equipo fue amable, escuchó tus necesidades y se tomó el tiempo para ayudarte a encontrar exactamente lo que buscabas. Agradecemos tu confianza y esperamos verte de nuevo en el futuro. ¡Disfruta tu vehículo! 🚗😊

EchoPark Automotive Houston responded

Thank you for your wonderful review! We're so glad to hear that Mariana was courteous and helpful throughout your car-buying experience, and that you found the vehicle you wanted at a fair price. Your recommendation means a lot to us, and we truly appreciate your trust in EchoPark Houston. We hope you enjoy your new vehicle and look forward to welcoming you back in the future! 🚗😊

EchoPark Automotive Houston responded

Thank you so much for your amazing recommendation! We're thrilled to hear that Mariana was so helpful and made sure you found exactly what you needed. She truly cares about providing a great experience for every guest. We appreciate your kind words and your trust in EchoPark Houston. Enjoy your new vehicle, and we look forward to seeing you again! 🚗😊

EchoPark Automotive Houston responded

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation has been. Our goal is for every customer to have a clear understanding of their purchase and any optional protection products they choose. We take concerns like yours seriously and would like the opportunity to review what happened, including the information you were provided regarding the PermaPlate coverage and its cancellation terms. Please contact our management team directly at 281-504-4489 or GLC.HOUSTON@ECHOPARK.COM with your name and the details of your purchase so we can investigate this further and work toward a resolution. We appreciate you bringing this to our attention and hope to have the opportunity to address your concerns.

Reggie responded

Well to any and all future customers the lies prevail, here is my response from EchoPark .... ZERO accountability for their swindling, scheming and thieving staff Dear Mr. ........ Thank you for reaching out and for taking the time to share your concerns. I sincerely apologize for the frustration you've experienced while trying to cancel your PermaPlate products. I understand your concerns regarding the expectations that were set during your vehicle purchase, and EchoPark appreciate the opportunity to review your account. After carefully reviewing your purchase documents, we would like to clarify which products are eligible for cancellation. The Vehicle Theft Protection and Catalytic Converter Theft Protection products you purchased are non-cancelable. These products become effective at the time of sale, and once the purchase has been completed, they are not eligible for cancellation. Additionally, the Appearance Protection provided through PermaPlate is applied to all our vehicles prior to being offered for sale. Because this protection has already been applied to the vehicle before purchase, it is also not eligible for cancellation. The only products included in your purchase that are eligible for cancellation are: The Vehicle Service Contract (Extended Warranty) through Fidelity Warranty Services. The Paintless Dent Repair coverage through PermaPlate. We understand this may not be the outcome you were hoping for, especially given your concerns about the information provided during the sales process. Our goal is to provide clarity regarding the terms of the products that were purchased and their cancellation eligibility. If you have any questions about your coverage or would like assistance with canceling either of the eligible products, please let us know. EchoPark will be happy to help guide you through that process. Sincerely, EchoPark Automotive

EchoPark Automotive Houston responded

Thank you for your wonderful feedback! We're thrilled to hear that Taylor provided such a knowledgeable and exceptional car-buying experience. Making the process easy, smooth, and efficient is exactly what we strive for. We truly appreciate your recommendation and your trust in EchoPark Automotive. Congratulations on your new vehicle, and we look forward to serving you again in the future!

EchoPark Automotive Houston responded

Thank you for your kind words! We're delighted to hear that Julie provided excellent service and took the time to give you detailed information throughout your experience. We truly appreciate your trust in us and are honored that you'll consider us again for your next vehicle purchase. We look forward to seeing you when the time comes!

EchoPark Automotive Houston responded

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating concerns regarding a vehicle title can be. We take these matters seriously and want to ensure all title and financing processes are handled appropriately and transparently.