EchoPark Automotive Houston

Julie Holt, made the experience very easy, best car buying experience I have had, and I have had a lot. buying experience I have had, and I have had a lot. More

Process to buy a car from here is very straightforward. My salesperson Mariana is highly recommended as she was the person that helped me. Please ask for her when you come. My salesperson Mariana is highly recommended as she was the person that helped me. Please ask for her when you come. More

Taylor was absolutely wonderful. She was incredibly friendly, helpful, and welcoming. She took the time to answer all of our questions and gave us all the information we needed. She She was incredibly friendly, helpful, and welcoming. She took the time to answer all of our questions and gave us all the information we needed. She was very professional, patient, and genuinely pleasant to deal with. We really appreciated her kindness and excellent service. Merci beaucoup Taylor. More

Clean. Great service, so many options to choose from. Customer service was great. Didn’t wait very long. Great service, so many options to choose from. Customer service was great. Didn’t wait very long. More

We had a great experience at EchoPark. I knew the car I wanted and they addressed my concerns and requests. It was a straightforward car buying experience and I look forward to purchasin I knew the car I wanted and they addressed my concerns and requests. It was a straightforward car buying experience and I look forward to purchasing another car there soon! Mariana was a pleasure to work with! More

Han sido buenos en la atención y el servicio! Me ayudaron en todas mis dudas y pudimos realizar una buena negociación. Me ayudaron en todas mis dudas y pudimos realizar una buena negociación. More

Overall, our experience was positive, but there was a significant issue during the financing process. Before agreeing to several optional protection packages, I specifically asked whether they could a significant issue during the financing process. Before agreeing to several optional protection packages, I specifically asked whether they could all be canceled if needed. Gene Inman in finance assured us multiple times that they were cancelable, despite not providing any documentation to support that claim. Based on those assurances, we agreed to purchase the packages. Unfortunately, we later learned that the information was not entirely accurate and ended up paying for products we would not have purchased had we been given clear information from the start. Since then, the dealership has brought in a new General Manager who personally reached out to me. He was professional, courteous, and genuinely interested in helping resolve the situation. Thanks to his efforts, we were able to cancel another package and receive a partial refund of $499. While I appreciate recovering some of our money, we were still unable to receive a refund for the PermaPlate Appearance Protection package, which we were told is included on all of their vehicles. I also want to recognize our salesperson, Mariana, who was friendly and helpful throughout the process. Unfortunately, after she left for the day, we completed the transaction with Gene in finance, and that's where the issues arose. I appreciate the new General Manager's efforts to make things right, which is why I'm leaving 4 stars. The vehicle purchase itself was good, but I believe the financing products should have been presented more transparently. My advice to future customers is to get all cancellation terms in writing before agreeing to any optional packages. More

Jake was absolutely amazing. He really did everything he good to get me and my boyfriend in the car and he did not stop. He was very informative. He was very funny very nice and He really did everything he good to get me and my boyfriend in the car and he did not stop. He was very informative. He was very funny very nice and he made the experience so much better I will come back over and over again. I will come back to trade in the car or even buy another car just because of the experience you guys created. Jake is absolutely amazing. He needs to raise whatever y’all are paying him is not enough. More