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East Hartford Chevrolet - Service Center

East Hartford, CT

4.3
145 Reviews

145 Reviews of East Hartford Chevrolet - Service Center

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January 04, 2025

The service was great! Fast and no worries. Chuck was very personable, knowledgeable and made you feel welcome. Great job guys More

by CLARENCE.JONE83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brocuglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

I was told my car will be wash after the oil change and tire rotation but they brought my car out without cleaning nor washing with a stupid excuse that the department that washes cars were gone after 5pm. More

by ubandrew2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Mancini
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2025

I find the staff in service to be excellent, above and beyond other dealerships I have worked with. This is my fourth vehicle purchased at this location and I have had the best experiences there. Jesica a More

by WMCLARK74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brocuglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2024

I was disappointed that they had my truck for a week and I did not get regular updates about progress. The ultimate disappointment was that after spending over $2000 to fix my check engine light it was stil More

by JOHNANN89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Montez
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2024

Quick and satisfactory. The service was outstanding and fast. The wait wasn’t too bad. Thank you for your time . More

by Oq2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brocuglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

The service and workmanship provided was very good. I will certainly come back for service in the future. More

by SIART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

Very poor experience! !!!! Jim made it seem like he was giving your top trade in value on your vehicle. And showed you how much he was giving, but failed to tell you he a More

by TIMEB
Recommend Dealer
No
Employees Worked With
Jimmy Truong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

East Hartford Chevrolet responded

We sincerely regret to hear about your dissatisfaction with your recent experience at East Hartford Chevrolet. Transparency and integrity are values we take very seriously, and we strive to ensure all customers fully understand every aspect of their deal. It sounds like there may have been some confusion regarding the trade-in value and its impact on your tax savings. The structure of the deal was designed to maximize your benefits, and our team would never intentionally mislead you. We value your feedback and would appreciate the opportunity to address your concerns directly. Please contact us at your earliest convenience so we can review your transaction together and clarify any misunderstandings. Your satisfaction is important to us, and we want to ensure you feel confident and valued as a loyal GM customer.

December 14, 2024

Very quick service. I wasn't aware about the new labor rate.. but Frank assured me that my car would be fixed More

by Georgeb022074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2024

The GM family is very welcoming i look forward to keek working with them and Jessica is very friendly and easy to talk to . She keeps me updated about my car and the service being done on it. More

by CHARLESCLARKE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brocuglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2024

They are amazing there! Jess over there does a great job. Couldn’t imagine using another Chevy dealership More

by JASON.MOUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brocuglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica farland(5 stars)
2
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