East Hartford Chevrolet - Service Center

East Hartford Chevrolet responded

We apologize for any inconvenience or frustration you experienced regarding the services rendered during your recent visits. It's disheartening to hear that you felt uncertain about whether the services you paid for were completed to your satisfaction. Rest assured, we take these matters seriously and strive to ensure that all services are performed accurately and transparently. Regarding the issue of being charged for a service that wasn't rendered, we sincerely apologize for this oversight. This is certainly not the level of service we aim to provide, and we are committed to rectifying the situation promptly. Your feedback has been shared with our service department, and we will take immediate steps to address any discrepancies and improve our processes to prevent such occurrences in the future. We understand your disappointment with the response from our service department and business office. Please know that we are actively investigating your concerns and will make every effort to address them promptly and effectively. We value your feedback as it helps us identify areas for improvement and ensures that we continue to deliver the highest quality service to our customers. We regret that your recent experiences have led you to reconsider servicing your vehicle with us or purchasing a new Chevy Traverse from East Hartford Chevrolet. We would welcome the opportunity to discuss your concerns further and work towards resolving any outstanding issues. Please feel free to reach out to us directly so that we can assist you in any way possible. Thank you for bringing these matters to our attention, and we apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority, and we remain committed to earning back your trust and confidence in East Hartford Chevrolet.

East Hartford Chevrolet responded

Thank you very much for your terrific review! Jessica M. is indeed a tremendous asset to East Hartford Chevrolet. We're thrilled to have her on our team, delivering top-notch service to our valued customers like yourself. It's fantastic to hear that she's a big reason for your repeat business. We're committed to providing exceptional service every step of the way, and we look forward to serving you again in the future. Together, we'll keep making East Hartford Chevrolet the best it can be!

PAG4812@GMAIL.COM responded

William ( Bill) was very kind and helpful. He explained what needed to be done to my vehicle and approximately how long it would take to do.

East Hartford Chevrolet responded

Thank you for your positive review! We're thrilled to hear that you found our advice helpful and our staff friendly. At our dealership, we strive to provide expert guidance to ensure our customers make informed decisions about their vehicles. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!

East Hartford Chevrolet responded

We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to our dealership. Your feedback is invaluable to us, and we're deeply sorry that our approach did not meet your expectations. It's unacceptable that you felt pressured by sales calls and encountered a lack of coordination between departments. We strive to provide a seamless and respectful experience for all our customers, and it's clear we missed the mark in your case. We will address these issues internally to ensure they don't happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust and provide a better experience in the future. Please feel free to reach out to discuss your concerns further.

East Hartford Chevrolet responded

Thank you so much for taking the time to share your feedback! We're thrilled to hear that you've noticed a positive change in both attitude and atmosphere since the change in ownership. Creating a welcoming and enjoyable environment for our customers is always a top priority for us, and we're delighted that you're happy with the improvements. We look forward to continuing to serve you and providing you with even better experiences in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your support!

East Hartford Chevrolet responded

Thank you for sharing your feedback! We're glad to hear that Charles has been keeping you in the loop and making your experience easy. We understand your disappointment regarding the charge account, and we apologize for any inconvenience this may have caused. We're continuously looking for ways to improve our services, and your feedback is valuable to us. If there's anything else we can assist you with, please don't hesitate to reach out.

East Hartford Chevrolet responded

We appreciate your kind words and are thrilled to hear that you found our team to have good character and excellent client skills. Providing clear communication and efficiently troubleshooting issues are key aspects of our service, and we're delighted that we were able to resolve everything for you in just a few minutes. Thank you for taking the time to share your positive experience, and we look forward to serving you again in the future!