East Hartford Chevrolet - Service Center

I am writing to express disappointment with my sales and service experience. Upon picking up my truck, I discovered it had half the recommended amount of DEF, which the salesman claimed was standard. Furthe service experience. Upon picking up my truck, I discovered it had half the recommended amount of DEF, which the salesman claimed was standard. Furthermore, the detailing process was subpar, as stickers, plastics, and mesh were still in place. During my first service, Jessica provided excellent customer service. However, oil was sprayed throughout the engine bay, and the dipstick wasn't fully secured. Jessica acknowledged this wasn't standard practice and apologized when we brought the truck back for inspection and cleaning. This incident wasted two hours of my husband's time and should not have occurred. My disappointment is severe, and and my level of confidence in a Chevy dealer to service my truck is severely lacking. What an expensive lesson learned. More

The service department took care of me promptly. Great customer service. Very thorough, pleasant and professional. Great customer service. Very thorough, pleasant and professional. More

Great customer service! Staff very good about answering questions. Prompt with my appointment. Thank you. Staff very good about answering questions. Prompt with my appointment. Thank you. More

The service person was professional and easy to work with. It was a great experience. with. It was a great experience. More

Jessica is the best! Jessica went over and beyond what I expected as I was traveling from out of state. She saved my xxx! Jessica went over and beyond what I expected as I was traveling from out of state. She saved my xxx! More

Diagnosis fee started at $199 then went up to $550 when it was over . I came in with a plastic covering my window and left the next day with the same plastic covering but short $550. I was provided a new it was over . I came in with a plastic covering my window and left the next day with the same plastic covering but short $550. I was provided a new estimate of $400 that I believe but the time Jessica is done wheeling and dealing could easily be $950. I don't think I can trust the numbers game. More

Frank is knowledgeable, takes the time to explain things, and honest. I’ve found my new dealer for service/etc. thanks to him. and honest. I’ve found my new dealer for service/etc. thanks to him. More

I brought my truck in for service at EH Chevy. My service advisor Frank was great to work with. Kept me informed along the way and was easy to get ahold of. My service advisor Frank was great to work with. Kept me informed along the way and was easy to get ahold of. More

A pleasant experience. He listened to my questions and addressed them. The best service thankyou He listened to my questions and addressed them. The best service thankyou More

My service rep was exceptionally professional and friendly, took care of all my needs, excellent experience. friendly, took care of all my needs, excellent experience. More