East Hartford Chevrolet

I am writing to express disappointment with my sales and service experience. Upon picking up my truck, I discovered it had half the recommended amount of DEF, which the salesman claimed was standard. Furthe service experience. Upon picking up my truck, I discovered it had half the recommended amount of DEF, which the salesman claimed was standard. Furthermore, the detailing process was subpar, as stickers, plastics, and mesh were still in place. During my first service, Jessica provided excellent customer service. However, oil was sprayed throughout the engine bay, and the dipstick wasn't fully secured. Jessica acknowledged this wasn't standard practice and apologized when we brought the truck back for inspection and cleaning. This incident wasted two hours of my husband's time and should not have occurred. My disappointment is severe, and and my level of confidence in a Chevy dealer to service my truck is severely lacking. What an expensive lesson learned. More

Today we picked up my oldest sons first car he ever bought , On Monday we went and looked at a 2021 Chevy Track , the vehicle was dirty , had low mileage and interior looked great , we put a deposit o bought , On Monday we went and looked at a 2021 Chevy Track , the vehicle was dirty , had low mileage and interior looked great , we put a deposit on it. Went back to sign paper work on Wednesday and noticed the car had two big scratches , you couldn’t see them the first day because it was dirty , the salesman said it is as is and the dealership wanted us to spend another 500.00 to get it fixed , Also if we backed out of the sale they would take our 500 dollar deposit. we bought the car However very disappointed in the dealership! More

The service department took care of me promptly. Great customer service. Very thorough, pleasant and professional. Great customer service. Very thorough, pleasant and professional. More

Juwan was patient with us- this was a very big purchase for us. We had a lot of questions and he got us the answers we needed. He was always upbeat, with a great sense of humor. We would look for him if we for us. We had a lot of questions and he got us the answers we needed. He was always upbeat, with a great sense of humor. We would look for him if we were buying another vehicle. More

The service person was professional and easy to work with. It was a great experience. with. It was a great experience. More

Great customer service! Staff very good about answering questions. Prompt with my appointment. Thank you. Staff very good about answering questions. Prompt with my appointment. Thank you. More

Jessica is the best! Jessica went over and beyond what I expected as I was traveling from out of state. She saved my xxx! Jessica went over and beyond what I expected as I was traveling from out of state. She saved my xxx! More

Diagnosis fee started at $199 then went up to $550 when it was over . I came in with a plastic covering my window and left the next day with the same plastic covering but short $550. I was provided a new it was over . I came in with a plastic covering my window and left the next day with the same plastic covering but short $550. I was provided a new estimate of $400 that I believe but the time Jessica is done wheeling and dealing could easily be $950. I don't think I can trust the numbers game. More

Excellent service and great selection of vehicles. East Hartford Chevrolet team has made adding to our vehicle fleet easy and hassle-free. East Hartford Chevrolet team has made adding to our vehicle fleet easy and hassle-free. More

Frank is knowledgeable, takes the time to explain things, and honest. I’ve found my new dealer for service/etc. thanks to him. and honest. I’ve found my new dealer for service/etc. thanks to him. More