Earnhardt Peoria Kia

This dealer was rude! The finance manager was pushy and became extremely agitated when I refused to purchase GAP Insurance and the extended warranty. The Finance Manager said in a very annoyed voice " Well became extremely agitated when I refused to purchase GAP Insurance and the extended warranty. The Finance Manager said in a very annoyed voice " Well **** we are not going to make anything off this sale, what a waste of time"! A week after the sale was final I received a call from the dealer informing me that I "Owed the dealership $212 more dollars because they paid off my trade and they overpaid the payoff amount by $212 dollars and they wanted me to reimburse them for that cost. I told them I was not going to take their word for it and I needed to contact my previous finance company to verify. Less than 24 hours later I received a call from a collection agency informing me that Peoria Kia had sent me to collections for $212 dollars and now I also owed collection fees. I contacted Peoria Kia manager and he informed me that this was not common practice and that he would dig into it and get back to me. After 3 days of not hearing from Peoria Kia I contacted them again and the manager I previously spoke with informed me "I was S**T out of luck and to I would just have to deal with the collection agency". He told me once it went to collection (even though he said it never should have) that there was nothing he could do about it. I contacted the collection agency and paid the $212 plus the $54 additional collections fee. After paying the collection agency I again contacted Peoria Kia for reimbursement of the $266 but was laughed at by the manager. I explained that if I needed to do so I would contact the corporate office and the BBB and make formal complaints. They told me that they did not care; they did plenty of business without worrying about negative feedback. I did go ahead and make reports to the Kia Corporate office and the BBB and both times Peoria Kia responded with a negative response saying they were not prepared to make the situation right. I have purchased a new vehicle almost every year since I have been 18 years old for an estimated total of 18 new vehicles and have never been treated so poorly or rudely. Beware of this dealer they will suck you in sell you a car and then tell you owe them more money when they realize they made a poor deal on their side! Absolute rip off!!! More

We purchased a 2012 Kia Soul. Kelly Dutton-Orloff was our salesperson. She was fantastic. She worked with us on the new car price and trade-in until we were very satisfied with the transaction. Everyone at t salesperson. She was fantastic. She worked with us on the new car price and trade-in until we were very satisfied with the transaction. Everyone at this dealership was very nice. We also especially appreciated the finance man, I believe his name was Jack. We left with the perfect car we were looking for, and Kelly helped us orient ourselve to various features, including activating our cell phone to Blue Tooth. She even helped me get all my stuff out of my trade-in. The service manager came out to greet us and extend and offer of a free oil change. We love the car and are especially pleased that Kia offers an extended warranty, ten year bumper to bumper, side to side at a cost that we found very reasonable. We'll be nearing our eightieth birthdays by then and are glad to have the security this warranty offers to us. Jay and Jan More

I recently purchased a 2013 Kia Rio, & once again, Peoria Kia has provided over-the-top awesome customer service! My Salesperson, Connie McAdams, was wonderful. She knew about the vehicle, handled the Peoria Kia has provided over-the-top awesome customer service! My Salesperson, Connie McAdams, was wonderful. She knew about the vehicle, handled the paperwork efficiently & made me feel like I was the most important customer in the dealership! This is the third Kia I have bought, all at Peoria Kia, & I will remain a loyal customer...I will most definitely recommend Peoria Kia to anyone! More

Wiktor went out of his way to be helpful and very informative, he saw to it that i had something cold to drink, it was over 100 degrees that day,he also helped me conect my phone to bluetooth. I coul informative, he saw to it that i had something cold to drink, it was over 100 degrees that day,he also helped me conect my phone to bluetooth. I couldent of had better sevice any where. He is cute to. Sincerely Georgina Harris More

These guys totally took care of us. Gave us a great deal on a new car. Took our car in trade at a fair price and let us drive around the Hamster promotional car for a day while they prepared our new deal on a new car. Took our car in trade at a fair price and let us drive around the Hamster promotional car for a day while they prepared our new car with a wash, gas, and tint. Great service, super fast too. Michael in finance was a straight shooter also, just like Carlos and Jay, the sales manager. More

Michael, was AWESOME, no pressure, we test-drove 2 cars, and settled on a new Forte 5, fresh off the truck, Mychal, was also no pressure, we got a fair amount for our trade, and were happy with the treatmen and settled on a new Forte 5, fresh off the truck, Mychal, was also no pressure, we got a fair amount for our trade, and were happy with the treatment from the sales staff, , and Jessie in parts also went the extra mile to make sure we knew everything we needed to know about aftermarket parts, and also service, by far the most pleasant trip to a car lot. More

I went to Kia of Peoria because the were offering free tickets to a local Wildlife park. I was also looking to upgrade my vehicle. I met Victor and after talking for awhile, he said that he had taken in a tickets to a local Wildlife park. I was also looking to upgrade my vehicle. I met Victor and after talking for awhile, he said that he had taken in a car that I might like. It was a 2011 Scion with 7968 miles. It drove verywell, they were able to save me money on my payment and so I not only got tickets for the Wildlife park, I got a great deal on a car. More

My experience purchasing a car from Peoria Kia was outstanding!From the moment I walked into the dealership,until the sale was finalized. Thank you Kia of Peoria "I love my Kia Sole"!!! Tamara D outstanding!From the moment I walked into the dealership,until the sale was finalized. Thank you Kia of Peoria "I love my Kia Sole"!!! Tamara Drown More

We went to the Kia Dealership and were introduced to Simon, who helped us with our purchase of a new car. He was patient, informative, and courteous while dealing with us. We had no intention of buyi Simon, who helped us with our purchase of a new car. He was patient, informative, and courteous while dealing with us. We had no intention of buying a car on this first visit, but Simon made us feel comfortable enough to go ahead with a one-stop purchase. More

Everyone at this dealership was friendly and helpful. Each step in the process was explained thoroughly and they took the time to make sure I was satisfied with the car choice I made. The process for sec Each step in the process was explained thoroughly and they took the time to make sure I was satisfied with the car choice I made. The process for securing financing was easy and I spent only a few hours from start to finish. Kelly Dutton was my sales consultant and she found the perfect car for me based on the parameters I gave her. Mychal Thompson explained my financing and service contract options in detail so I could make informed decisions. All in all the experience was very positive for me and I have a car that fits my needs and my budget. I have already sent my mother to this dealership and she purchased a new car yesterday with the same attention to detail and service. I will continue to reocommend Peoria Kia to my friends, family, and business associates. More