Earnhardt Peoria Kia

I went to dealership with my 87 year old mother with interest in a trade in of Prius for Kia Soul. Got there at 4 pm - test drove a Soul and Sportage with Tony Kruger. Took about 45 minutes. We wante interest in a trade in of Prius for Kia Soul. Got there at 4 pm - test drove a Soul and Sportage with Tony Kruger. Took about 45 minutes. We wanted to leave then to eat and get a price by phone or email, but was told it would take just a few minutes for Mike Marcus to give us the price so we should wait. We waited and waited and they kept saying just a couple more minutes. It was an 1 1/2 hours later and I said we had to go to eat (we hadn't eaten all day) Tony Kruger drove us to Panda Express to eat, took about 45 minutes. Got back to dealership and Mike Marcus still didn't have a price in fact hadn't even started to work on it. Said it would take 10 minutes. Took another 1 1/2 hour as they kept telling us a couple more minutes on and on. WE left dealership at 8:30pm and were so upset. This dealership has no decent place to wait. Terrible showroom and so uncomfortable for my elderly mother. There were tons of witnesses as I kept wanting to leave and pressured to stay. Mike and Tony are so inconsiderate. We left at 8:30pm...and had another hour drive home.... my poor mother. If anyone claims time line is differant then they are LIARS as there were tons of salespeople around as witnesses and everyone knew how upset we were. Mike Marcus followed up several times. I didn't trust him after dealership experience. He sent me one last email to see if I was still interested. I finally said yes if you can make deal I proposed happen. We were off about $500.00. He wrote me a very rude message back and told me to contact Tony Kruger. I couldn't remember who Tony was so went to website to look him up. Instant message came on from an Alex Gonzales. I asked him who Tony was and he said another internet manager as himself. I then asked if he could make deal if Mike was his boss and he said he could go to General Manager. I then gave him my phone to discuss. He called me but then admitted he wasn't Alex but Tony afterall and he was just using Alex's computer. This is decieving since I had such a bad experience with him from before. He then proceeded to argue with me about the time he and Mike made myself and mother wait. No tact! I think both these guys should be fired as they both play games and waste tons of your time. So many other dealers in town why put up with this poor customer treatment especially since this was suppose to be an internet haggle free deal. More

Found the car we were looking for in their inventory on line. Contacted the internet sales manager and when we arrived we met Alex. Start to finish, Alex was friendly, knowledgable and straight forward whe line. Contacted the internet sales manager and when we arrived we met Alex. Start to finish, Alex was friendly, knowledgable and straight forward when we decided to purchase the vehicle. I would ask for Alex if i were going to buy a car from this dealer. We had several accessories added to the car. First time through we had a problem with one add on but Tracy took over and followed through until all were installed properly. So far my wife is very happy with her new fully loaded Kia Sorento. We researched cars for 4 months. We were comparing the Ford Edge, Nissan Murano, Lexus RX350, Toyota Venza, Hundai Sante Fe and a couple others. We are retired. This car had everything including a 3rd row seat that none of the others had and was anywhere from $9000 to $15000 less. Consumer reports were positive except for a stiff ride which we did experience but it is OK. More

Worked with Alex in Internet sales and Mike the Internet Director. Both were great, ethical, told me the truth, did what they said they were going to do and gave me a great deal on my car. I could not be mo Director. Both were great, ethical, told me the truth, did what they said they were going to do and gave me a great deal on my car. I could not be more pleased. If everyone worked like they did, more people would enjoy the experience of buying a car!!! More

Had a great experience, but I also had gone in already preapproved, knew what I was looking for and didn't have to haggle. I also told them that I wanted to be out in my new vehicle in no more than an ho preapproved, knew what I was looking for and didn't have to haggle. I also told them that I wanted to be out in my new vehicle in no more than an hour and half and guess what...IT HAPPENED! Curtis was knowledgable about the power train as well as the warranties and not just the gadgets the vehicle offered (I have most if not more gadgets on my phone so this knowledge wasn't necessary). I had several bad experiences before coming to Peoria Kia and was quite pleased. More

AWFUL experience! They attempted to do a classic bait and switch with me. They advertised a 2008 Hyundai Santa Fe on cars.com and autotrader.com for 14,995.00. I went in, saw and drove the car, agreed o and switch with me. They advertised a 2008 Hyundai Santa Fe on cars.com and autotrader.com for 14,995.00. I went in, saw and drove the car, agreed on the price, and they sent in a general manager. That rose a red flag for me. Why do they send in the general manager when I agreed on a price? Then the manager said in brief 'I can't sell that car for that price. What are YOU willing to pay for it?' I said THE PRICE YOU'RE ADVERTISING!!! They tried to tell me that they were going to do a 'retraction' on the price, which is essentially their out on false advertising and failed tactics on a savvy customer who they tried to dupe. They blamed the advertisement on a third party wholesaler and 'human error'. Yeah, right. DON'T EVER go to this dealership, and tell all of your friends as well. I will be registering a complaint with the attorney general of AZ and BBB, and it's deserved. I thought Earnhardt was the slimiest, but these guys take the cake! Ugh! More