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Dutton Buick GMC
Riverside, CA
116 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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116 Reviews of Dutton Buick GMC
December 27, 2017
Two in One Day We expected to purchase our current lease vehicle and then purchase an additional new vehicle, but we ended up leasing two new vehicles on the same da We expected to purchase our current lease vehicle and then purchase an additional new vehicle, but we ended up leasing two new vehicles on the same day. It took five test drives and several hours, but JC, our sales consultant, was very patient and we are very satisfied customers, now driving a 2017 Buick Enclave and a 2018 GMC Terrain. More
by ChipL955
Employees Worked With
JC
December 05, 2017
What,good are codes Engine light came on so I took it in for diagnosis. The same day I received my diagnostic report from on star. Dealer diagnosed a corroded battery po Engine light came on so I took it in for diagnosis. The same day I received my diagnostic report from on star. Dealer diagnosed a corroded battery post and cable. Of course that wasn't the problem. First time I start the truck up after picking it up the light is back on. On star had already diagnosed it to be an emissions system issue. I then contact On star and they remotely run the diagnostics and confirm what they reported on November 29th that there is a problem with the exhaust emissions system. Took truck back in and they resolved the issue courteously and professionally. The battery and cable were severely corroded and needed to be replaced. Just frustrated that it took two visits. More
by Harold Rodgers
Employees Worked With
Service Advisor
November 22, 2017
Painless Nervous about taking a 1 year car shopping, Dutton made the experience pleasant , quick and painless. All employees were upfront and honest with prici Nervous about taking a 1 year car shopping, Dutton made the experience pleasant , quick and painless. All employees were upfront and honest with pricing and any other fees that might occur. I would definitely recommend this dealer for any gmc . More
by Jp10
Employees Worked With
Sean, Rudy, Christian, Gary
November 16, 2017
Splash guards... easy right..? My service representative Sanjae was amazing. My technician failed to follow the express written directions provided with the official OEM GMC splash My service representative Sanjae was amazing. My technician failed to follow the express written directions provided with the official OEM GMC splash guards. On the driver side (because I watched the install) he did not provide the minimum 60 seconds of hand pressure after removing the red film that exposed the adhesive to allow for the proper adhesion between the splash guard and the fender. He also completely disregarded and failed to install 2 self tapping screws on both rear splash guards. This is both alarming and disappointing...! What other express written directions are being blatantly disregarded...??? More
by frm555
Employees Worked With
Sanjae was awesome
August 19, 2017
Cadillac CT6 Service The service advisors were helpful and ready to help explain any concerns that I have with my vehicle. When a part needed to be ordered they took care The service advisors were helpful and ready to help explain any concerns that I have with my vehicle. When a part needed to be ordered they took care of it expeditiously. Great service. More
by Damion
Employees Worked With
Mariah
August 16, 2017
New purchase When at dealership getting my previous Acadia serviced, made an appointment with Jesse in sakes to look at the Buick Enclave. After speaking with him When at dealership getting my previous Acadia serviced, made an appointment with Jesse in sakes to look at the Buick Enclave. After speaking with him on a Friday, we came back Monday and purchased the Enclave! Jesse was very helpful and informative and made the purchase of the vehicle effortless. More
by Nancy
Employees Worked With
Jesse and Gary
August 06, 2017
Service was Wonderful. Loaner Car Much Appreciated. We Are Always Treated With Complete Professionalism. Very Glad We Bought Our Cadillac from Dutton Motor Company. When We Are Ready, We Will Buy Our N We Are Always Treated With Complete Professionalism. Very Glad We Bought Our Cadillac from Dutton Motor Company. When We Are Ready, We Will Buy Our Next Cadillac From Dutton. More
by Kat's Cad
Employees Worked With
Myriah Richey
July 29, 2017
Very professional and accommodating. I live in San Diego and they made the sale of my vehicle as easy as if I was in their city. All of my paperwork was completed at my home. I will de I live in San Diego and they made the sale of my vehicle as easy as if I was in their city. All of my paperwork was completed at my home. I will definitely recommend Dutton to anyone looking for a great car and experience!!!!!!!! Paul J. More
by Paul Jefferson
Employees Worked With
Ms. Vasquez
July 16, 2017
Great Service The employees and technicians at this service center are very courteous and always go out of their way to make sure that me and my vehicle are well ta The employees and technicians at this service center are very courteous and always go out of their way to make sure that me and my vehicle are well taken care of. More
by Danahcpa
Employees Worked With
Sanjae
June 24, 2017
GM Dave is a real piece of work The worst customer service ever! Went in this morning bright & early to trade in my 2013 Cadillac Escalade ESV that I previously purchased from Dutton The worst customer service ever! Went in this morning bright & early to trade in my 2013 Cadillac Escalade ESV that I previously purchased from Dutton. Waited 3 hours for finance & numbers before I told my salesman Jeff I was leaving & to call me when he heard back from the bank. It's been all day & not a word! I've tried calling twice & he's all the sudden unavailable. Nice considering I have the finance company calling me & I don't even know wth is going on, smh. Will take my business elsewhere since they can't even have the common courtesy to call me back! Will NEVER buy from this dealership again & will be sure to let all my customers, friends & family know about their "customer service" UPDATE-The gm Dave in retaliation of my review just left me a review of my business! He's NEVER done business with us. What a total xxx! Stay clear of Dutton as this is the kind of "customer service" they have. Get mad when a customer leaves a appropriate review than retaliate & leave a customer a totally false review of their own business, smfh! More
by Shannon V
Employees Worked With
Dave & Jeff
