Duncan's Hokie Honda

Service staff was very receptive and friendly. Work was completed as scheduled and on time. Service staff interacts well with customers during entire service staff was very receptive and friendly. Work was completed as scheduled and on time. Service staff interacts well with customers during entire service process. More

Stranded Traveler I was traveling with my daughter to a swim meet in Christiansburg when my car shut down on 81. I was 300 miles from home and I pulled into Duncan Hond I was traveling with my daughter to a swim meet in Christiansburg when my car shut down on 81. I was 300 miles from home and I pulled into Duncan Honda and had the best luck when I met Brandon. He was kind, compassionate, and reassuring. He had a technician look at my Pilot and they found the problem. He was able to get my car in and fixed the next day. I had several issues. I was able to rent a car at the dealership while my car was being serviced. Everyone was so friendly and helpful. Brandon even told me that I needed to have more work done once I made it back home. He is an honest man. The dealerships at home would not have been this honest or accommodating. Every single person I cam into contact with friendly and caring. This dealership had the best customer service ever. More

We love our new Accord We had met with James Watty a few times over the last 6 months and had quite a few email exchanges while we determined which model Honda was best for We had met with James Watty a few times over the last 6 months and had quite a few email exchanges while we determined which model Honda was best for us. Once we firmed up our choice we scheduled an appointment with James. The test drive was very thorough and we were very pleased with the Accord's ride. The purchase process went smoothly and we are very happy with our new car. I will probably buy my next car at Duncan's. More

Very happy with the service I received I took my Honda in for service on the fan for the Heater/AC. The service department took my car in right away and was back within 15 minutes explaini I took my Honda in for service on the fan for the Heater/AC. The service department took my car in right away and was back within 15 minutes explaining to what the problem was with the fan. Mice had gotten into my fan and made a nest. The Service Associate, Chui Ma, was so friendly and helpful during my visit to the Honda service department. He made me feel so comfortable and that is really important to me. Chui got the courtesy driver to bring me home and when my car was ready he called and a friend took back to pick up my car. Great Service!!! More

Friendly and efficient My first service experience was scheduled and performed in an efficient manner. Everyone I dealt with was very friendly. And the free car wash was gre My first service experience was scheduled and performed in an efficient manner. Everyone I dealt with was very friendly. And the free car wash was great! More

Good as always. They were honest and relieable. I called two before to see if I could get oil change today. That was fast service. I am on oxygen 24/7 and a tank don' They were honest and relieable. I called two before to see if I could get oil change today. That was fast service. I am on oxygen 24/7 and a tank don't last long. They took me as soon as I got there and left with in an hour. More

Replacing a part Friendly and quick service. Good customer service. Nice waiting area. Didn't need much done but was quick about it. I'll come back for what ever I nee Friendly and quick service. Good customer service. Nice waiting area. Didn't need much done but was quick about it. I'll come back for what ever I need next. More

CAME TO CHECK ON MY PACKAGE The time was reasonable and the gentleman who helped me - his name was MATT - was very helpful! He wasn't the one who helped me when I bought my car; The time was reasonable and the gentleman who helped me - his name was MATT - was very helpful! He wasn't the one who helped me when I bought my car; that fellow is no longer there. I thought I had bought extended agreements on all parts until I received an email scam that made me wonder what I did have, I came in to talk with the fellow who originally helped me when I bought the car; when he was no longer available, I spoke with Matt. I thought I included all of the warranties - discovered that I didn't receive the electronic parts one. I was told that I could purchase it for $2500. I don't have that money available right now. I am disappointed. This was not due to Matt. He offered attention to detail and an available plan. More

Friendly and well-organized The manager(?) was friendly and the service was well-organized. But it took longer than what i had expected and was told. The price was reasonable alt The manager(?) was friendly and the service was well-organized. But it took longer than what i had expected and was told. The price was reasonable although I do not really know the market price for the service that I received. More

Great service I had a appointment and they was quick and everything was smooth. The service advisor Taylor Quinn was very helpful and knowledgeable had the right am I had a appointment and they was quick and everything was smooth. The service advisor Taylor Quinn was very helpful and knowledgeable had the right amount of friendliness and business. More