Duncan's Hokie Honda

Very easy to deal with I was very impressed how easy they made this experience for me. They answered all my questions and Jennifer even called me that night to make sure I g I was very impressed how easy they made this experience for me. They answered all my questions and Jennifer even called me that night to make sure I got home alright and was still happy with my jeep. More

I love the no hazzle policy. Customers are treated with respect and not pressured to make a purchase. I appreciated receiving email updates from Jon Duncan. I felt that he was lo Customers are treated with respect and not pressured to make a purchase. I appreciated receiving email updates from Jon Duncan. I felt that he was looking out for my interest. More

Came for free oil change. Service couldn't have gone any smoother. About 35 mins and we were on our way back home. Nice place to relax while we waited, coffee, restrooms righ Service couldn't have gone any smoother. About 35 mins and we were on our way back home. Nice place to relax while we waited, coffee, restrooms right there. Plenty of room for everyone..very busy. Thank you. More

Service I brought my vehicle in for state inspection and an oil change. Taylor set up my appointment. He was very professional and courteous. I received a shu I brought my vehicle in for state inspection and an oil change. Taylor set up my appointment. He was very professional and courteous. I received a shuttle to and from work. The shuttle driver, Jim, went above and beyond to ensure excellent customer service. More

Love these guys Everyone is so friendly. They really take the time to do the job right and they go out if the way to make a customer feel like family. Everyone is so friendly. They really take the time to do the job right and they go out if the way to make a customer feel like family. More

Poor Business for the whole dealership At first the experience was good. But then things went to pot. They DON'T check their used vehicles good. Was sold a vehicle that the front sounded ho At first the experience was good. But then things went to pot. They DON'T check their used vehicles good. Was sold a vehicle that the front sounded horrible but they supposedly checked it over good. Less than 2 yrs down the road the engine light starts coming on and the drive light blinks and the transmission slips some. Only to find out that we owe 2xs what the vehicle appraises at. And they will fix it but we have to pay the deductible on the warranty that we purchased. I will never feel safe in this vehicle and CANNOT trade due to the amount we still owe on it. I thought Duncans was better than this but I found out different. Have contacted several people at the dealership about this and still get no results. Apparently the customer is just another number to them . More

Great Service Center I always have a good experience when I have my Honda Accord serviced at Duncan. They are quick, friendly, informative and I enjoy being able to schedu I always have a good experience when I have my Honda Accord serviced at Duncan. They are quick, friendly, informative and I enjoy being able to schedule my services online. With that said, I think that the cost for a basic oil change is a little high. I think Duncan should consider some sort of frequent flyer or regular customer incentive for those of us who pack a lot of miles on to our vehicle and are devoted to regular maintenance. More

Great Buying Experience Thanks to Faith Bulson for a great buying experience! Made an appointment with her earlier in the week. Saturday morning she had the vehicle we wanted Thanks to Faith Bulson for a great buying experience! Made an appointment with her earlier in the week. Saturday morning she had the vehicle we wanted to test drive pulled up and ready to go. She was very knowledgeable about the vehicle and she made buying our new 2017 Honda Accord very easy THANKS Faith! More

Excellent, fast, and friendly I've had two service experiences at Hokie Honda now and have been impressed both time with their care, friendliness, and speed. Can't recommend enough I've had two service experiences at Hokie Honda now and have been impressed both time with their care, friendliness, and speed. Can't recommend enough. More

Concerned I would like to say first off that Faith Bulson, Product Specialist was very respectful and courteous to me and my daughter. However, other employees I would like to say first off that Faith Bulson, Product Specialist was very respectful and courteous to me and my daughter. However, other employees at the dealership were not. I found them to be very arrogant and not like the friendly people I have encountered at other dealerships here in southwest Virginia. When I first walked into the showroom they just looked at me like "what do you want". No one said Hello or asked me how they could help me. I had to ask for Faith who I had previously scheduled an appointment with. This was my second experience with one of Duncan's Dealership. This last experience was nothing like the first. For that reason it is doubtful that I will buy from them again in the future. I guess because I was buying a used Honda I was not treated with the respect and dignity that I'm used to from a car dealership. I asked for a retaining push pin, which cost less that 1.00, to replaced a pin missing form the Grille. Faith went to the Manager and ask for my request. Faith related to me the Manager said "we are not going to give you a push pin" no reason provided. I know the vehicle I purchased is a used vehicle and I was buying it "as is", but that's really sad that they could not provide a buying Customer with one request! The overall tone of the dealership is not friendly at all in my opinion. However, I did not lower my standards, I was polite and friendly when dealing with Faith and other personnel at the dealership. I will find another dealership that appreciates my business for my future car purchases! More