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Dulles Motorcars Subaru
Leesburg, VA
204 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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204 Reviews of Dulles Motorcars Subaru
September 20, 2021
Oh lord. So many issues. I have had many tricky and unhelpful car dealership experiences and this ranks in my top 3 for the worst. Wow. So many things. 1. The process was rushed without care. 2. The fi unhelpful car dealership experiences and this ranks in my top 3 for the worst. Wow. So many things. 1. The process was rushed without care. 2. The finance lady was impolite, terse and evasive. She gave me zero information such as a breakdown of itimized vehicle cost and documents about financing. 3. Financing. When I said I was going to hunt for my own cheaper rate, she somehow (magically?) produced a lower rate. Only after. 3. Photos. Showed none of the dents, scratches, bangs, loose metal paneling etc. Wow. I turned right back around. 4. Impolite. Two more snaky sales people tried to interest me in looking in the lot for another car. No way! And then had the audacity to say, "well it's a used car," in response to its horrid condition. More
by Carshopper
Employees Worked With
Baika, Matt
May 25, 2021
I purchased a new Subaru Outback, and my last car was twenty years old. I am a technically challenged person and had no know-how of all the new technologies in today's cars. Donna was the person who pati twenty years old. I am a technically challenged person and had no know-how of all the new technologies in today's cars. Donna was the person who patiently went through all the screens and buttons and explained everything clearly. Donna was very patient with me, knowledgeable, and went beyond the customary customer service. More
by Sid
Employees Worked With
Tara Casey
March 23, 2021
From 1/18/21: I bought a 2007 Toyota Tacoma from this dealership yesterday, and it was a bit of a mixed bag. The good is that they responded to my on-line inquiries quickly. My sales rep., Khaled Yahia dealership yesterday, and it was a bit of a mixed bag. The good is that they responded to my on-line inquiries quickly. My sales rep., Khaled Yahiaoui, was quick to respond to my multiple inquiries via both text and email, and answered all of my questions. We eventually agreed on a price, and he agreed to bring the truck to me so I wouldn't have to go to the dealership. He was a pleasure to do business with, and I recommend him without reservation. On the downside, as I was on their website looking at this truck, a pop-up discount for $1000 came up, and said it could be applied to new or used car purchases. I don't recall seeing anything about the purchase price having to be $10K or more. The price for this truck was under that price, but not by a lot, so obviously I asked to have it applied, and they refused. That was aggravating, and perhaps I should have walked away, but I didn't want to lose the truck over it. It is disappointing that they didn't offer some amount of discount because I think the pop-up is purposely misleading. Also, the truck has some pretty worn tires on it. Not completely gone, but gone far enough that they should have been replaced by the dealership. That's also disappointing. In addition, one of the key fobs doesn't work. Likely just a dead battery and an easy fix, but again, something a dealership should handle before they put a vehicle on the market. It's all about the details. Finally, I think their $995 processing fee is ridiculously high, especially on a used vehicle. $300, sure, OK, but $995 is a cash grab, period. In the end, I got the vehicle I was looking for at a price I can live with, but this dealership has a lot of room for improvement in the details. New tires, working key fobs, and offering some cash back based on that $1000 coupon would have made this a five star experience, and they still would have made money on this deal. Is maxing out every dollar on every deal really worth lower reviews? It apparently was in this case. UPDATE: 3/23/21: After leaving a three star review for the reasons listed above, I am now compelled to drop it to one star, and would make it zero if I could, and this is the reason why. While driving the Tacoma I bought from them in the rain, the steering was "off", as in it just didn't feel right. Closer inspection of the tires revealed that all four of them were missing their DOM (Date Of Manufacture) codes. Now, I've never seen that before, and I've owned a lot of cars and gone through a lot of tires over the years. How does that even happen? It happens for nefarious reasons. Someone didn't want anyone to know how old those tires are, which means they're likely very old. Old tires get hard, and lose their ability to grip, which becomes a safety issue, especially in the rain. I reached out to Dulles Motor Cars over the last two days via my sales rep., their contact form from their website, and through direct emails to their management team. I requested that they replace all four tires, because the minimum expectation when you buy a vehicle from a dealership, (even a used one), is that you're getting a safe one. That didn't happen in this case. For even if those were the tires that came with the truck on trade-in, during the inspection process, the missing tire DOM codes should have been noticed, and new tires put on the truck. I have yet to hear back from anyone at Dulles Motor Cars of Leesburg. And I doubt that I will. After my initial review, they replied on a different site that they wanted to know what they could do to earn my business back in the future. Well, what they could have done is respond to my inquiries and put new tires on the truck that I bought from them. But they're once again dropping the ball. With this dealership, it's profit over anything else, including customer safety. My advice to anyone considering any kind of purchase from Dulles Motor Cars of Leesburg, is to not walk away, but run away as fast as you can, and never go back. More
by tjfmlf
Employees Worked With
Khaled, Yahiaoui
January 12, 2021
NEVER EVER BUY ANYTHING FROM THIS DEALER. THEY KNOW HOW TO DESTROY YOUR PEACE OF MIND. Our worst experience continues. Bought a new car on 30th Nov 2020 with a temporary tag dated Dec30, 2020. 1st r TO DESTROY YOUR PEACE OF MIND. Our worst experience continues. Bought a new car on 30th Nov 2020 with a temporary tag dated Dec30, 2020. 1st reminder by phone to Grey, who was our sales representative : 13th December 2020 Respond; The tag will be sent by overnight FedEx, tomorrow: TAG NEVER ARRIVED.. 2nd reminder to tag service department: 29th December 2020: Respond; It will be sent by overnight FedEx, tomorrow: TAG NEVER ARRIVED.. 3rd reminder to tag service department: 4th January 2021: Representative, Kelly who also ensured to put a note for Tatyana so that she could work on our temporary tag to be sent by FedEx in the morning. TAG NEVER ARRIVED.. 4th reminder to tag service department: 7th January 2021: Representative Carolina. Tag taking time for Maryland. O, you don't have the temporary tag; I can take care of that. TAG NEVER ARRIVED. So, the ultimate outcome is our new car is sitting not known how long it will sit like this with the expired tag. More
by debalina
Employees Worked With
Eric White
November 14, 2020
Awesome Service! I know all the service advisors and they are great. Scott has assisted me with car service for over 5 years. He will take care of you like you are family. Thank you Dulles Subaru! I am so ha are great. Scott has assisted me with car service for over 5 years. He will take care of you like you are family. Thank you Dulles Subaru! I am so happy with them all that I decided to purchase my new car for as my retirement gift! . Car salesman Mr. Sami is wonderful and I have known him for 5 years as well. As for finance.. Mr. Clifford is also awesome. Treating customers like family is everything. It's a win win all around, So happy! and safe thanks to Dulles Subaru. More
by Melissa G.
Employees Worked With
Sam Ramadan
April 19, 2019
Dulles Subaru - Excellent Service! Excellent service as always. Never disappointed; ahort wait despite not having an appointment. Fitz is a top-rate service advisor! Highly recommended Excellent service as always. Never disappointed; ahort wait despite not having an appointment. Fitz is a top-rate service advisor! Highly recommended for servicing one's Subaru! More
by Michael R.
Employees Worked With
Fitz
April 04, 2019
Great experience. Best car buying experience ever. Easy on trade in and purchase. Sami was great to work with gave me a good price on the trade in Best car buying experience ever. Easy on trade in and purchase. Sami was great to work with gave me a good price on the trade in More
by Nitty
Employees Worked With
Sami
March 01, 2019
Good customer service but untrustworthy PROS: - Good Customer Service - Fast and efficient - Clean vehicles CONS: - Not trustworthy (didnt live up to extra key promise) - Retracted PROS: - Good Customer Service - Fast and efficient - Clean vehicles CONS: - Not trustworthy (didnt live up to extra key promise) - Retracted $250 military discount - $895 processing fee when we brought our Navy Federal Financing and had no trade in Recommendation: Buy a car there but don’t trust them. Remember business is business and they DO NOT CARE about you, your family, if you are military, law enforcement, in any way shape or form. Dulles Motorcars Used Car Sales had excellent customer service and we had a fairly seamless transaction. They have a nice kids area, while we waited all staff that walked by -cknoled us and was friendly and helpful as needed. They had the vehicle clean for us and it was ready to go when we alerted them we would arrive as we had already viewed it one month prior. Their $895 “processing fee” is ridiculous but to be fair; they were upfront with us about the fee and it is listed on their website and auto postings. One month prior they offered us a $250 military discount. When we returened, they did NOT honor that discount. We were willing to pay the full listed price regardless because of their impeccable customer service and the experience they provided was worth the extra $895 fee and denial of the previously aggreed military discount. They receive only one star because we triple checked that the vehicle came with two keys. When asking for commitment of the extra key on the “we owe” sheet. Eric reaffirmed “we are not that kind of a dealership”. As we were leaving the building, very excited, we asked for the second key and Eric easily stated it was not available and a “too bad so sad” attitude. Manager Ali; happened to overhear the conversation and stated they would “make things right”. Manager Anand was also aware and long story short; we left with an empty promise of Eric stating he would “work something out”. One week later; we have not received an extra key or even a simple telephone call/text/email. With the availability to search the internet for the best deal on a vehicle purchase, customer service can go a long way and earn business. It’s too bad that they didn’t take the extra step to live up to their word with the providing the extra key or they would have earned a 5 star rating which would have differentiated this dealership from the rest. More
by Ivy
Employees Worked With
Eric
December 16, 2018
The best experience to purchase a car my First time buying a car in that dealership was with Sammy, I was just going for service and started to look around in the meantime, Sammy approach my First time buying a car in that dealership was with Sammy, I was just going for service and started to look around in the meantime, Sammy approach to me in such a friendly and cordial manner I felt welcome and not pressured to buy, that day I ended up trading my car for a new one. This is my third purchase with him, he is always very professional and helpful, I only trust him to find me what I need. More
by Billy Benites
Employees Worked With
Sami R.
November 30, 2018
ripoff If you enjoy being ripped off right in front of your face. Go no further, this is your place. From the moment you step in to the final contract signin If you enjoy being ripped off right in front of your face. Go no further, this is your place. From the moment you step in to the final contract signing. More
by rgsavee
Employees Worked With
Does not matter you will not get a call back
