Dulles Motorcars Subaru

We had seen several of their vehicles on line and were interested in working with them on purchasing a new vehicle. When we got to the dealership we found the sales staff to be great and easy to work with interested in working with them on purchasing a new vehicle. When we got to the dealership we found the sales staff to be great and easy to work with but the management was difficult, and more importantly rude. At one point we test drove a used car that was being used by one of the managers and it was completely trashed, covered in gum wrappers and other stuff. When we went to discuss price we were about 1500 apart. Instead of trying to meet us in the middle or saying that is the lowest they could go. they treated us as being unreasonable. I would think twice before using this dealership. More

Save time and don't go here!!! The dealership did not have any brochures or printed information on the 2009 Forrester we were interested in. We test drove an advertised model and it was filthy both insid have any brochures or printed information on the 2009 Forrester we were interested in. We test drove an advertised model and it was filthy both inside and out. Looking at the new cars consisted of wandering through the parking lot and comparing window stickers. Seemed to be a disconnect between the new and used sales staff. We spoke to the general manager regarding the advertised vehicle and found him to be very arrogant and rude. We were ready to buy and ended up getting the SUV at another dealership that had a MUCH better price and treated us respectfully. Don't know how this place stays in business! More

Excellent communications prior to the sale via e-mail. Friendly efficient staff made the process short and sweet. Would definetly recoommend the place to a friend. Went through several finance options w Friendly efficient staff made the process short and sweet. Would definetly recoommend the place to a friend. Went through several finance options with us after we came to a price aggrement on the vehicle. Good overall feel. More

Went in to look at a used car. It took 5 employees to find out what the factory warranty on a Subaru is. And the last one had to make a call to confirm. You'd think people working at a Subaru dealer wo find out what the factory warranty on a Subaru is. And the last one had to make a call to confirm. You'd think people working at a Subaru dealer would know that fact. Their attention to detail was poor when preparing the car for sale, as there was a cheap aftermarket lime green pedal cover left on from a previous owner (hinting at teen-age racer). Rick wouldn't give clear answers when I asked him questions about the past of the car. I asked for a CARFAX, which they supplied. The car had 3 previous owners and had been in an accident (only 3 model years old). The car had been sold at auction by 2 different dealerships. This hinting at their inability to sell the car, so they dumped it. He tried to dance around those facts. I found out later that the car had also been stolen TWICE, but it seems that Rick tried to distract me with the minor accident. Their final offering price was way too high for a car with that history. The manager wasn't very personable for someone trying to sell a car. Stay away from this dealer, they will lie through their teeth to sell a car. And an overpriced one at that. More