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Dulles Motorcars Subaru
Leesburg, VA
204 Reviews
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204 Reviews of Dulles Motorcars Subaru
July 26, 2024
After seeing the official check from my bank late Thursday and me confirming our flight to Dulles Hernesto called me Friday morning at 10 and said I would need to pay a $1,000 deposit to hold the car Thursday and me confirming our flight to Dulles Hernesto called me Friday morning at 10 and said I would need to pay a $1,000 deposit to hold the car. I agreed. I got some link by email asking for $2,000. I felt, at this point, we were being hustled. Then at 3:30 he texted me the car was sold. So I’m out of vacation time and flights and money to my bank for this fiasco. It has certainly broken me from buying a vehicle too far from home. I’m glad I did not pay the money. I don’t think they would have refunded it. They have terrible reviews. I would think twice before doing business with these people. More
by Jsknco
Employees Worked With
Hernesto and Danielle
July 20, 2024
I bought a used 2019 WRX with 27k miles and I put another 21k miles on it before the motor spun a bearing between a connecting rod and the crankshaft, thus requiring a new engine (I bought an extended warran 21k miles on it before the motor spun a bearing between a connecting rod and the crankshaft, thus requiring a new engine (I bought an extended warranty). I had the car towed to Dulles Subaru of Leesburg on the evening of June 7th. I talked with Scott (manager of the service department) on June 10th. He confirmed my suspicions about the engine damage and said a new engine was necessary, but a Subaru inspector would need to come out to verify the warranty claim. The claim was approved and the engine rebuild was 15.7k dollars in cost, but luckily I only had to (initially) pay my deductible and use the warranty. On June 28th, after a lack of communication, I was told I would be able to pick up my car that evening. Before I left my house, I called in to confirm - the car was NOT READY. Scott told me that there were a few seized bolts they had to be cut between the exhaust and turbocharger and that it would cost me 1k dollars out of pocket. On July 1st, I got a call from a Leesburg Police officer who informed me that a tow truck driver (not affiliated with Dulles Subaru) hit my car’s trunk and caused some minor body damage while my vehicle was sitting in the dealer’s lot. My car was hit on June 21st, per the police report and it took 10 days for me to find this out from the officer and not the dealership (This is still an open claim and Dulles Subaru hides behind its disclaimer of not being responsible for any damage caused). On July 11th, I was finally told the car should be ready to be picked up with the new engine so I went there after work. Before I could take my keys back Scott told me that his technician(s) had misplaced/lost the Engine Underguard, which was a 150+ dollar part that they would order for me so I could come back and get it installed at a later date. I got the keys and on the short drive home I noticed the tachometer was higher at idle and it seemed to jump around a bit. The new engine was idling close to 2k rpm when previously it would idle at 500rpm when warm. I drove the 5 miles home from the dealership, parked in the driveway and let it be for a half hour. Later that evening I started the car and a check engine light greeted me, less than 2 hours after picking it up (I have a cheap ODB2 scanner and the two codes it threw were: P0507 and P0606. “Idle Air Control System RPM Higher than Expected” and “ECM/PCM Processor”, respectively). I was pretty frustrated, so I took Friday, July 12th off from work so I could get this taken care of ASAP. The dealership determined that the engine had a vacuum leak and air was getting in causing the engine to run “lean”, hence the ECU was giving it more gas at idle. They could not find the source of the leak initially, so Scott offered a free loaner for 10 days if needed. I didn’t end up using the free rental for the full 10 days but I thought this was a kind gesture from Scott and is worth mentioning. On July 15th, I was once again told that the car should be ready to be picked up. Apparently one of the technicians had crossed vacuum lines, which cause the issue. I returned the loaner that evening and got my WRX. I drove home, but the next morning I started noticing what sounded like an occasional squealing serpentine belt or idler pulley. I dropped the car back off at Dulles Subaru in the morning before work on July 18th only for them to inform me in the afternoon that the clutch throwout bearing was going bad and it would cost 3.1k dollars out of pocket to fix, warranty not applicable. At this point I didn’t faith in the work Dulles Subaru would do so I called my regular mechanic (Mach V Motorsports) and they quoted me a little over 2k dollars for the same work assuming everything Dulles Subaru said was correct. On July 18th, I picked up my WRX and brought it to Mach V. I noticed that whoever took it on a test drive hit 16.0 psi of boost on a brand new engine… All in all it was a huge headache and a bad experience, More
by AB
Employees Worked With
Scott Pugh
January 02, 2024
I purchased a car a little over a month ago. We picked it up less than a month ago because of how long contracted repairs took to complete with the car. Dulles Auto Outlet gave us two keys: one We picked it up less than a month ago because of how long contracted repairs took to complete with the car. Dulles Auto Outlet gave us two keys: one key doesn't have buttons and the other key is not synced to the car. This was discovered after taking the car down to Tennessee because the owner is in the military. After contacting Dulles Auto Outlet, they refused to give us working keys. They also did not fix the issues that were written in the contract. The employees were rude, disrespectful of our time, and hung up on us. DO NOT purchase a car from Dulles Auto Outlet. More
by c
Employees Worked With
Jonathan
September 29, 2023
Please beware! !!! I purchased a vehicle from Dulles on April 19th, and 5.5 months and 4 temporary tags later, they still haven’t taken care of my registration and I !!! I purchased a vehicle from Dulles on April 19th, and 5.5 months and 4 temporary tags later, they still haven’t taken care of my registration and I still don’t have my title. Upon purchasing the vehicle, I was forced to finance through Chase, because they refused to process my card for the full amount of the car. The sleazy person handling financing tried to talk me into not paying it off for a few months “to help build my credit” when he didn’t even know my credit score. He just wanted the extra interest payments I shouldn’t have had to make anyway. Every month along this process I have had to reach out to them in order to get a new temporary tag overnighted to me. Not once have they ever initiated any communication or let me know what’s going on. It takes multiple emails/calls to find anybody who knows what’s going on. Today (9/29) I reached out to Chase to see where my title was since I paid off the car 10 days after purchase and they said they don’t have it because Dulles made an error and didn’t list them as the lender. Chase sent me a copy of the letter they sent Dulles asking them to fix it on August 29th, but Dulles never responded. This is the most backwards dealership I have ever seen and their claims to great customer service are nothing short of a sales ploy. If I were you I would go ANYWHERE but Dulles if you want a smooth car purchasing experience. The only nice person I’ve dealt with through this whole process is the salesman, George, but beyond that nobody is helpful. More
by l.pennington32
Employees Worked With
George, Ploy, Danielle
May 31, 2023
I got my new Forester Limited from Carlos on the 15th of May. He was very helpful and I feel I got a very good deal. On the 30th of May I went back to see Donna for some intensive information on all the tec May. He was very helpful and I feel I got a very good deal. On the 30th of May I went back to see Donna for some intensive information on all the technology in the new car. She was extremely helpful and knowledgeable about the myriad of systems in the car. Going back for this orientation is an excellent idea as it gives the new owner a chance to come up with questions about the car so Donna can answer them. I love my new Subaru and do recommend this dealer. More
by jim3311
Employees Worked With
Salesman: Carlos, and orientation Donna
May 22, 2023
While I ended up not purchasing I was very impressed with the professionalism of the employees and the effort they made to make the deal that would work for me. Payment ended up being outside my budget but the professionalism of the employees and the effort they made to make the deal that would work for me. Payment ended up being outside my budget but I new that risk. Thank you again! More
by Berklovich
Employees Worked With
Jason, Alex
May 12, 2023
If I could give them 0 stars, I would. This is a horrible dealership with a lack of professionalism and courtesy. They basically told us a little advice here, if you have a certain budget This is a horrible dealership with a lack of professionalism and courtesy. They basically told us a little advice here, if you have a certain budget or price in mind, I wouldn't be looking at these cars. If you want anyone's business, DO NOT ever say that to anyone whether they can afford the car or not. When we saw that the car was still on the market, we called them to ask if they can at least change the tires because they were worn out. Their excuse was that they passed the inspection test. Fast forward, we worked out a deal after the manager fought for $500 more. They sent us the financing paperwork and we even made an appointment for the next day to finalize the deal. They ended up texting us the morning of our meeting saying that the car was sold and that they could not do anything about it because the people traveled far to look at the car. I called the dealership to speak to the manager, Alex and ended up leaving a voicemail to which I got no response. Nevertheless, I have had the utmost worst experience with this dealership. I will never go here again. Our salesperson was Hernesto. More
by fh2349
Employees Worked With
Hernesto Castillo
February 22, 2023
Bought a 2022 Outback October 2021 from this dealer, the experience of purchasing went well. There was nothing wrong with the car but I wanted an SUV, all dealerships have very limited inventory at this tim experience of purchasing went well. There was nothing wrong with the car but I wanted an SUV, all dealerships have very limited inventory at this time and they didn't have what I was looking for so I went to another dealership and found what I wanted and traded my NEW 2022 Outback in December 2022 with a little over 15,000 miles on it. I had bought the GAP insurance (which I didn't need because I paid 17,000 down, it wasn't required but that's what I elected to do} and Maintenace Service Plan when I purchased the car. I got a letter from Chase Telling me that the loan was paid in full and thanked me and etc. I then contacted Dulles and told them I traded the car and wanted a refund on the GAP Insurance and Pre Paid Maintenance Plan. They emailed me the form (2 days later, after I called them asking for it for those 2 days) After I completed the paperwork and provided ALL the information they requested They said it would take 4-6 weeks to process. Six weeks have come as of today. I tried reaching out to them last week via email asking about the status of my refunds and informed them that today was the end of the 6 weeks, I have yet to get a response from the person that handles such claims. It didn't take 4-6 weeks for me to pay THEM for the GAP insurance or the pre-paid Maintenance Plan. I bought a Pre-Paid Maintenance Plan with the New SUV I had traded for and was planning on using Dulles Motorsports to Service my New SUV because I have no problem with the way they serviced my Outback, and would have probably went back to them when I traded the one I have now, But why should I give them my business if they are not treating me as a person? Can't communicate with A CUSTOMER? Before buying the car they called me several times, after buying it you can't communicate with them. So I'm going to give it a couple of more day's and if I don't have my Checks then I may contact the Attorney General of Virginia, it may not do any good at this point, but if they get enough complaints on them then they will look at them a little closer, plus I can always contact 7 on your side, they don't need the negative publicity that comes with that. So I'm sitting idle for now. More
by hughesmichael85
Employees Worked With
Eric White
August 22, 2022
They sold me TWO Subaru cars with dead transmission(s) This message is for Dulles Subaru owners/managements: Do NOT advertise my full last name when you answer my post as you did the la transmission(s) This message is for Dulles Subaru owners/managements: Do NOT advertise my full last name when you answer my post as you did the last time I posted this review. Furthermore, I do not know why cars.com keeps of removing my posts This review is going to be long and somewhat detailed. For anyone that is considering purchasing a Subaru, especially from Dulles Motors, they are welcome to text me at (703) 839-0008 and I will call them back to discuss this issue further. On April 2022, I purchased a 2014 Forester and the vey next day, I wrote a review giving them 5 stars due to the fact that the transaction was so fast and hassle free. Little did I know that there was a good reason why the transaction was so easy and fast! The Forester has so many problems (so far: AC not working, power window works sometimes AND a dying transmission and that within the first couple of hundred miles) and it showed up only few days from the purchase date! They offered me ZERO warranty. Few days after driving the car home, the AC did not work. It took me a couple of weeks going back and forth (e-mailing the owner and the manager) to get this issue resolved. About a week later, the transmission began to show signs of dying. I took it back and they quoted me ~$1,800 to repair it and they charged me $99 to tell me this!!! I ended up taking it to a different shop and paid $1,255 for the same repair. Not only they wanted to charge me to fix the problem that most likely knew about it before selling it to me, but they wanted to over charge me by $500 to repair it! They had the car for sale at their lot for over 4 months and now I know why it sat that long on their lot! Usually car dealers sell their cars within 30 days and if not sold, they auction it. Why did I begin to have transmission issues immediately after they "fixed" the AC?? I mentioned that I purchased TWO Subaru cars from them and the other one was a 2001 Outback that I purchased from them about 15 years ago or so. This one lasted one WEEK before it totally died. the transmission completely died and I listed for sale on Auto Trader, with dead transmission, and sold it with huge loss. The buyer brought a towing truck to pick it up. I called the salesman, Mr. Dash, and told him about it the car had died and I was never compensated. For anyone reading this review might suggest to me that I file a complain to (https://mvdb.virginia.gov/filing-complaints/) to get help, I did just that. Here is the funny part: My complain about Dulles Motors and the owner, Hamid Saghafi, that I submitted to MVDB, went to the office of Mr. Saghafi because he is one of the 9 people on the board of MVDB!!!! Does anyone think that my complain will get any tractions from MVBD?? I think not! As a matter of fact, they have ignored my last two e-mails that I sent to Ms. Dian---- dboard@mvdb.virginia.gov I have owned many Subaru cars in the past 30 years or so and I can honestly say that not only they are WAY overpriced nowadays, but have become very unreliable as well. The Subaru hype is no longer justified and I can honestly say that this is my very last Subaru I will ever purchase. It is insane that a 2022 Subaru Outback is now selling for ~$45,000 and that is a 4 cylinder car!! Now I am in the process of writing the VA attorney General and if that does not work, then I will retain counsel and take this issue further. I can not allow this dealership to do this to me or any other customer. I will take this issue as far as I can. I am not worried about the money/time I spent on repairing the car, but I am very upset feeling that I have been done wrong. **The Motor Vehicle Dealer Board (MVDB) was established in 1995 by the Virginia General Assembly. The MVDB, a state agency, is charged with the regulation and oversight on the vehicle dealer industry More
by ZK
Employees Worked With
Nadia Saghafi
