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Dover Dodge Chrysler Jeep
Rockaway, NJ
327 Reviews
Dover Dodge Chrysler Jeep is one of the top Dodge Chrysler Five Star Dealers in the Northeast. We've received this award time and time again for our excellence in sales, processes & customer service. We look forward to having you become the newest addition to the Dover Dodge Chrysler Jeep family.
The dealership experience - buying and servicing new and used vehicles - doesn't have to be painful. In every Five Star dealership, the dealership team member who works with you is your advocate, rather than your adversary, in the processes of buying, leasing, service, and maintenance. It's not a one-time certification; dealers must maintain compliance with all requirements and pass quarterly reviews and comprehensive re-certification audits. There are processes for probation and de-certification to ensure that only those dealers who meet our high standards of quality display the Five Star brand sign.
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Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 327 reviews
August 02, 2018
Unbelievable Deal I couldn't believe the deal I received, I was in and out of there in under two hours with a brand new Grand Cherokee. I've been buying and leasing my I couldn't believe the deal I received, I was in and out of there in under two hours with a brand new Grand Cherokee. I've been buying and leasing my Cars, Trucks and SUV's for over 30 years now. I would recommend this dealership to anyone... More
by powelljhn
July 24, 2018
Takes over 2 weeks to get an appointment First oil change and it took 2.5 weeks to get an appointment... and for no specific time. So after waiting 2.5 weeks for the appointment, I still had First oil change and it took 2.5 weeks to get an appointment... and for no specific time. So after waiting 2.5 weeks for the appointment, I still had to wait almost 3 hours for a simple oil change. No planning at all on their part. I chalked it off as a one-off issue and the fact that it was "just an oil change" being the issue. But 30 days later when my truck was leaking oil - it took 3 weeks to get an appointment. Seriously... 3 weeks. Go somewhere else for service if you need something done. Otherwise, plan to make routine maintenance appointments weeks or months in advance. More
by 1500
Employees Worked With
June 16, 2018
They only car about your money I bought a new car in the beginning of April. They seemed nice then when I bought the car. They said they would get my spare key when my plates came. I bought a new car in the beginning of April. They seemed nice then when I bought the car. They said they would get my spare key when my plates came. Been there 4 times, contacted my sale guy Izzy. No answer no return. Called manager no call back. It's now june still no spare key and I bought the car brand new. Never again. They are terrible More
by 2002chevy2500
Employees Worked With
Izzy
May 12, 2018
Great experience!! I had a great experience buying my car with Izzy. He’s a great guy and we laughed and had a great time. I recommend getting a car from here. I had a great experience buying my car with Izzy. He’s a great guy and we laughed and had a great time. I recommend getting a car from here. More
by KaylaS
May 07, 2018
Excellent Dealership I think the dealership was really outstanding to deal with. My dealer, Izzy, was very respectful and knowledgeable. He made the deal happen which I di I think the dealership was really outstanding to deal with. My dealer, Izzy, was very respectful and knowledgeable. He made the deal happen which I didn't think was possible. He was very straight forward and did not pull any punches. He was up front with the facts throughout the transaction. The management was also very easy to deal with and very respectful. I would also mention that Ashley was the first person I dealt with over the phone and she was very knowledgeable and I also would credit her for this great experience at Dover Dodge. I would not have even come into the dealership if it weren't for my discussion with her. I would recommend this dealership to anyone looking for a new Dodge/Chrysler/Ram/Jeep truck or car and looking to make a great deal. More
by rcsas
Employees Worked With
Other Employees :
I also worked with Izzy's manager and the finance person but don'y remember their names.
April 30, 2018
Great dealership Ashley was outstanding!! Extremely helpful and knowledgeable! Would highly recommend her she worked hard and was able to get me the best deal possib Ashley was outstanding!! Extremely helpful and knowledgeable! Would highly recommend her she worked hard and was able to get me the best deal possible! I left a happy customer in my new truck! Thanks again! More
by Ppp789@aol.com
Employees Worked With
Ashley
March 30, 2018
Dover Experience *******OWNER BILL was about to work with us and resolve some of these issues mentioned below. Thank you, Bill. I am very unsatisfied... This deal *******OWNER BILL was about to work with us and resolve some of these issues mentioned below. Thank you, Bill. I am very unsatisfied... This dealership is unprofessional and not helpful. They do not care for their customers and are not loyal... I will NEVER buy another car from Dover Dodge and I will be sure to spread the word to all family and friends. My husbands lease was ending and he went to DD to shop around. Found another dodge he liked and was pressured into signing and leasing the truck that day. Meanwhile, we had end of lease inspection set up for the following week. They took our old truck, told us to cancel the inspection, and assured us that everything looked fine with the vehicle and no additional charges should be sent to us. We stated that we didn't want to be charged for additional damage on the vehicle or return lease fees, which they said we wouldn't. Long story short they rushed the deal, took our old truck and my husband left with the new lease. A month later we get a $900 bill from the leasing company for additional exterior damage to the truck as well as return lease fees. I called the company and they said the dealership should have explained this all to us and at the least should have signed the new lease with the same company to not have additional fees. They suggested I call the dealership. I did so, spoke with the Sales Manager Rob who told me he was sorry and understood my frustration and would get back to me with a resolution.About two weeks later after leaving two messages, I get an email not even phone call back, not helping my situation at all. Pointless email from Rob that left back back at square one. We were pretty much pressured into getting the new truck and lied to so the dealership made the deal that day. They told my husband they didn't want him going to another dodge dealership and leasing a truck elsewhere. Meanwhile, my husband and I are sending family members to DD and to thank them we provided them with FOP cards. Total thieves. Don't waste your time here. Go elsewhere! It's sad that such a large dealership doesn't have respect and take care if their customers, especially when they are WRONG! More
by Aslinger
Employees Worked With
March 26, 2018
Amazing service!! This was the second time working with Ramon on my Jeep lease. What an amazing experience both times! He is extremely patient and, and along with Ray This was the second time working with Ramon on my Jeep lease. What an amazing experience both times! He is extremely patient and, and along with Ray, made sure he found the best car for the money. Also very easy to work with and extremely happy with the service, both with Ramon and Ray and also the entire dealership!! Highly recommend!! More
by Jen Z
March 16, 2018
I had a rewarding car buying experience - Thanks to Izzy! This was my first car buying experience at Dover Dodge Chrysler Jeep, which was a welcomed experience. Izzy made the car buying process hassle free a This was my first car buying experience at Dover Dodge Chrysler Jeep, which was a welcomed experience. Izzy made the car buying process hassle free and easy. We agreed on the selling price and got through the necessary paperwork pain free and in a timely manner. If you're looking for a new/used car, I highly recommend Izzy and the rest of the team at Dover Dodge. More
by Cola1234
Employees Worked With
March 13, 2018
Great car buying experience!!! This has been the best car buying experience for me ever as I have bought quite a few used cars in the past. Leslie Agius was extremely polite and acc This has been the best car buying experience for me ever as I have bought quite a few used cars in the past. Leslie Agius was extremely polite and accomodative and made it look like buying a car from Amazon.com. There was no stress and they patiently explained the process/ options w.r.t the financing needs and were very knowledgeable about the car they were selling. I highly recommend Les and the entire team for anyone looking to buy a car. More
by Shriraam Srinivasan
Employees Worked With
Leslie Agius
