Dover Dodge Chrysler Jeep

I had a great experience with the sales team, however I am extremely disappointed with the finance team. I learned after signing my paperwork that I was charged for a warranty and gap insurance that I did am extremely disappointed with the finance team. I learned after signing my paperwork that I was charged for a warranty and gap insurance that I did not ask for and was not told was being added to the price of my car. I would not buy from this dealership again. More

I purchased a vehicle through my business from this dealership in December 2021. They were clearly told that they were not to submit my personal credit as I was concerned it would show up on my persona dealership in December 2021. They were clearly told that they were not to submit my personal credit as I was concerned it would show up on my personal credit report. It is an asset of an incorporated business, so it does not belong on my credit report. I gave them all business information for credit, gave them my Dunn and Bradstreet #, and a corporate code to register the vehicle. I have bought other vehicles from different dealerships this exact same way through my business. A 100% company owned asset does not go on your personal credit report. I have tried to rectify this with Equifax, Experian, and Chrysler Capital. They all say the dealership has to correct it. The dealership has not taken any action, and I bought this to their attention on March 30th. Multiple emails by me to correct this have gone unanswered by the GM, Salesperson, and the Finance Manager. In addition, Dover Dodge took a $1,000.00 deposit from me for the truck. We came back to purchase the truck 2 days later, and the process to go through the contract involves a giant spinning "iPad" type digital signature unit in the finance managers office. Because of the speed and confusion of the transaction, I did not catch the fact that the $1,000.00 deposit was not on the documents. Only later when reconciling my QuickBooks did I discover the omission. When I called they said, "Oh, we would have caught that and sent it to you." Well, they didn't catch it, almost a month later. When exactly would they have caught it? Nobody would have been doing any further review of that file a month later. While it could have been an honest mistake, the fact that it occurred at all is unacceptable. Combining these 2 items shows an extremely sloppy financial department at best, and a dishonest one at worst. The fact that there is no check and balance to make sure the right amount was charged is ridiculous. If I had underpaid, I am sure that would have been caught. When I looked at other negative reviews, many of them called out unethical practices by the Finance Department in the review. This is in alignment with my experience. The Finance Manager, Justin Byron, tried to charge us $300 for "window etching" and said they could not remove the charge. When I told him they could keep the truck, he removed the charge immediately. The window etching that was supposedly already done, had never been done. They also committed to fixing some minor chips in the paint on the door handles. We went there on the day scheduled to have their "paint technician" do the work. It was 15 degrees outside, and they offered him a bay in the shop. The person doing the work declined, and the only reason I can come up with is because he wanted to smoke, as he reeked of cigarettes as soon as we walked up to get the truck. I don't care if you smoke, but don't expect me to believe that you can do paint work outside in the wind when it is 15 degrees. Needless to say, the work was terrible. As a rule, I do not give a bad review to a company unless it is truly deserved. This one is deserved. I have filed a complaint with the Better Business Bureau, and the NJ Consumer Affairs department as well. Let's see if they respond to that. Even if they solve the problem, the review stays. I was nice about each of the "mistakes." Now we can do it this way. More

We purchased a certified used 2021 Dodge Ram Limited truck. Although our initial experience with the purchase was good, they owed us a couple of service items. The handling of that appointment was pai truck. Although our initial experience with the purchase was good, they owed us a couple of service items. The handling of that appointment was painful. Furthermore we had been having another issue with the truck that we asked to have addressed and because of very poor communication at the dealership we have been unable to get them to address the issue. We called again this week and my husband was told he would get a call back and still have not received that call back. I would give a much higher rating if the customer service was better. More

Very good experience in my purchase with the excellent attention and help at all times from Tristan Chang. My next purchase will be with you. Thank you very much for everything and now to enjoy my car. Th attention and help at all times from Tristan Chang. My next purchase will be with you. Thank you very much for everything and now to enjoy my car. Thank you so much friend :) More

Had a great experience with Ryan in sales! I was looking for something specific and Ryan really stayed up on the inventory for me and made sure I was a priority. He was easy to reach and made I was looking for something specific and Ryan really stayed up on the inventory for me and made sure I was a priority. He was easy to reach and made the final buying process so simple and quick, no surprises and answered all questions. Left very happy with a certified pre-owned Durango and appreciate all of his help. More