Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Doral Acura
Doral, FL
2,517 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,517 Reviews of Doral Acura
May 30, 2017
ESSERMAN MADE IT RIGHT I recently went to Acura for an oil change and unknown to me, left the dealership with oil leaking from my vehicle. I took my car to my mechanic and w I recently went to Acura for an oil change and unknown to me, left the dealership with oil leaking from my vehicle. I took my car to my mechanic and was advised that the oil drain plug was not installed correctly and my vehicle was almost out of oil. I was really upset and contacted Esserman. I spoke with Ruth, a general manager at Esserman, and was told to bring my vehicle in. Ruth provided me with a loaner vehicle, introduced me to the head foreman, and had my vehicle checked. Esserman checke3dmy vehicle, made sure it was in proper working order, and repaid me for the money I spent at my mechanic. While the whole ordeal was inconvenient, Esserman went out of their way to remedy the problem and provide me with great service. I was truly impressed with the team at Esserman. Thank you for your professionalism. More
by s34
Employees Worked With
Ruth, Sally, Dean (head foreman)
May 16, 2017
Shane on you Esserman! I have been servicing my car at Esserman for the past 4 years without issue. That is until Sally was the service advisor assigned. The service adviso I have been servicing my car at Esserman for the past 4 years without issue. That is until Sally was the service advisor assigned. The service advisor should be courteous, professional, and knowledgeable as they are the face of the dealership and your primary customer contact. On this front, Sally failed. She did not follow up on an issue with my car as promised and did not contact me until I posted a complaint. She was busy every time I called and failed to return calls. If not for Robert, who greeted and assisted me, I might still be waiting for my car. Sally should take a lesson from Robert, who in this customers opinion, is professional and more qualified to handle customer service. If you’re unhappy with a bad review, one would think you might go out of your way to change that instead of making the situation worse. Sally my advice is to not ignore your customers, it reflects poorly on you and worse on the dealership. Lastly, instead of the usually follow up call, I got an email from Esserman and they did not send the usual review link. Clearly they know there was a problem and clearly they prefer not to correct it. Shame on you! More
by B in Coral Gables
Employees Worked With
Sally, Robert
May 11, 2017
Great - We were very please with Sally Almeida. She was extremely courteous efficient and helpful. I will definitely recommend my friends with Acuras to ask We were very please with Sally Almeida. She was extremely courteous efficient and helpful. I will definitely recommend my friends with Acuras to ask for her. Thank you Sally. I took the time to ask my friend Vidal for her complete name, you are very fortunate to have in your staff an employee like her. Felix & Rosa Rodriguez More
by 2506felix
Employees Worked With
Sally Almeida
May 11, 2017
Oil change and tire rotation , out in 45 minutes great in and out quickly very professional and excellent customer service , honest, not pushing for other services. Also love the waiting area. My next car in and out quickly very professional and excellent customer service , honest, not pushing for other services. Also love the waiting area. My next car will also be from Esserman More
by 122900
Employees Worked With
Felix Rodriguez
May 02, 2017
Professional and efficient I was greeted with a friendly courteous attitude the car was taken back to the service department and brought back from service in a very fast and cle I was greeted with a friendly courteous attitude the car was taken back to the service department and brought back from service in a very fast and cleaner than it had been drop off i was impress with the turn around quickness displayed by the staff at Essereman International Acura More
by Flaco169
Employees Worked With
Roberto Correa
May 01, 2017
Excellent Customer Service! Three months ago, I received an email response from Esserman Intl Acura. They reached out in response to a TLX search set up in Car Gurus. I was surpr Three months ago, I received an email response from Esserman Intl Acura. They reached out in response to a TLX search set up in Car Gurus. I was surprised by how quickly they responded after a TLX was added to Car Gurus. When I arrived at the dealership's used car division, from the start the staff was friendly and professional. Daniel De Mena was awesome! He was easy going with no pressure. The whole experience was pleasant with a friendly atmosphere. I highly recommend this dealership and would buy again from Esserman Intl Acura. More
by RavenPR
Employees Worked With
Daniel De Mena
April 25, 2017
Professional as always Sallie and "crew' were straightforward, honest, and as, always, professional. They have been worth driving the distance for the last 15 years from my Sallie and "crew' were straightforward, honest, and as, always, professional. They have been worth driving the distance for the last 15 years from my residence in South Broward to their location in Doral. Yes, my 2003 Acura CL was bought from them in the fall of 2002 and at over 150,000 miles, it's still going strong!!! More
by joecarvelli
Employees Worked With
Sallie, Dean, Jiro
April 22, 2017
I had a positive experience with Rudy in service department The end result is that my Acura was repaired! Thank you! I even got a ride to the mall, and got to do a little shopping! The end result is that my Acura was repaired! Thank you! I even got a ride to the mall, and got to do a little shopping! More
by Janice Schneider
Employees Worked With
Rudy
April 06, 2017
Great Service department This Service Deparment is a Five Star Service. Mr Rudy Rodriguez and Cesar treat me Like a King. Since Iam dealing with Mr Rudy Rodriguez i a This Service Deparment is a Five Star Service. Mr Rudy Rodriguez and Cesar treat me Like a King. Since Iam dealing with Mr Rudy Rodriguez i always have the best service in My Acura TL. More
by Edwinlugo
Employees Worked With
Rudy Rodriguez and Cesar
February 08, 2017
More than I expected I droppe in without an appointment to see if my MDX needed service... Ricky the service manager answered all my questions (including where to get a ca I droppe in without an appointment to see if my MDX needed service... Ricky the service manager answered all my questions (including where to get a cafe on leche) and was able to service my car while I waited which saved me an additional trip to the dealership.... More
by Love my MDX
Employees Worked With
Service manager Ricky
