Doral Acura

Fantastic Job! Greg was the one who attended me on my service today. He is beyond helpful when it comes to answering all my questions and you can see he genuinely ca Greg was the one who attended me on my service today. He is beyond helpful when it comes to answering all my questions and you can see he genuinely cares about each of his clients. A lot of them even come in and know him on a name to name base. This was my first time coming to this dealership and it definitely won’t be the last. Continue doing a great job Greg, you really blew me away. More

Over 2 decades of service I have used Esserman Acura for over 20 years...taking care of my 1992 Integra, and for the purchasing and caring of my next 2 Acura vehicles. I found I have used Esserman Acura for over 20 years...taking care of my 1992 Integra, and for the purchasing and caring of my next 2 Acura vehicles. I found Esserman staff to always be helpful, knowledgeable, professional and trustworthy, qualities not often found in a dealership and in service providers. I believe their focus on customer service is a company priority that starts from the top down...It is displayed with whomever I have interacted with at Esserman. Kudos to your entire team! More

Execellent Customer Service! Excellent customer service! I’ve been a customer for about 9 yrs, and the service always been great, Robert Correa was the young man that helped me He Excellent customer service! I’ve been a customer for about 9 yrs, and the service always been great, Robert Correa was the young man that helped me He was on top of everything, takes his time to explain what my car needs, He is always going the extra mile to help me. I am very happy with the service he provides. More

Excellent customer service I’ve been a customer for about 9 yrs, and the service always been great, Robert Correa is the young man that always helps me, he is always on top of e I’ve been a customer for about 9 yrs, and the service always been great, Robert Correa is the young man that always helps me, he is always on top of everything, takes his time to explain what my car needs, He is always going the extra mile to help me. I am very happy with the service he provides More

I now bike to work. Thanks Esserman Acura! Esserman Acura suggested a transmission flush for my 160k mile car. Sadly, I had done no research and just accepted the "service" My transmission has Esserman Acura suggested a transmission flush for my 160k mile car. Sadly, I had done no research and just accepted the "service" My transmission has now completely failed, the clear culprit: EA's irresponsible suggestion of a transmission flush for a car with high mileage. The lesson: no flushes if you can't service the filter, as ATRA states. Do other local authorized dealers suggest a transmission flush on a 160k mile car? Nope, I came to learn afterwards. On top of it all, the rep suggested I perform a $1000 engine mount replacement as "alternative" repair. The general manager's suggested compensation? A $200 discount on an Esserman car. Double face slap! Now I bike to work. Thanks Esserman Acura! More

best car buying experience ever Jose, the salesman, was great. He was informative, knowledgeable, honest, great attitude, and seemed genuinely interested in helping us. Also his disp Jose, the salesman, was great. He was informative, knowledgeable, honest, great attitude, and seemed genuinely interested in helping us. Also his display of Acura employee awards was impressive and reassuring to me that he knew what he was doing based on his experience and good customer service. More

Terrible Experience I was at the dealership last Thursday and purchased a vehicle for the first time. I went into the dealership clueless because I've never purchased a c I was at the dealership last Thursday and purchased a vehicle for the first time. I went into the dealership clueless because I've never purchased a car before, expecting to be helped out. When I got home, I reviewed the contract and realized that I didn’t get the terms I thought I did and unfortunately I wont be able to afford the vehicle. I went back this morning and tried to return the vehicle. I spoke to a gentlemen in finance who had helped me out the day I got the car and was told that the only option I have would be to sell the car back to the dealership or trade it in but I wont get down payment back. I let them know that I lost my job yesterday as well and it would be impossible for me to afford the car. I asked to speak with the general manager and a gentlemen named Sergio Yanoco lied and said he was the GM, then told me that there is absolutely nothing they can do for me. I had no other choice but to leave the car in the lot and give my keys to them. I am extremely upset and cannot express enough how terrible customer service was. More

Great Expirience My experience at Esserman Acura has been always great, The Vehicle, Service, Mr. Vidal Nunez is the best consultant and is always a pleasure to deal w My experience at Esserman Acura has been always great, The Vehicle, Service, Mr. Vidal Nunez is the best consultant and is always a pleasure to deal with Him. More

Service too Expensive The service advisor was excellent, she follow up and took care of my requests in a very professional way. But the shock came with the amount for the r The service advisor was excellent, she follow up and took care of my requests in a very professional way. But the shock came with the amount for the repairs. The diagnostic was a frozen caliper which took me by surprise because only 6 months ago the front brakes were fully serviced with new parts including the calipers. When I did the repairs the cost of the parts were about $370.00 and the labor about $300.00, total $670.00 for the 2 front brakes. You guys quote me $999.00 which is too expensive. I could not justify paying almost $300.00 more than the customary price so I decide to take the losses of my $140.00 diagnostic fee. It was a shame than no negotiation are allow since the car was already in the dealer for repairs. More