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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,970 Reviews
Call Service Center (925) 448-9940

2,970 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 15, 2023

Nice service, nice environment, polite customer representatives. I was updated and informed about the needs and progress. More

by ISATUNCMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write about your five-star experience with our Service Department. It's rewarding to learn that our Service Team provided you with polite customer service, and a nice environment, and informed you of the needs and progress of your vehicle. We look forward to assisting you in the future here at Dirito Brothers Walnut Creek Volkswagen whenever you need service again.

June 14, 2023

I have my car(s) serviced at Dirito for the past 10 years. They never disappoint. More

by PJHSCHNEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We really appreciate your great rating and review. Our Service Team hopes that you continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs. We look to form long-lasting relationships with customers. We thank you for your business.

Jun 15, 2023 -

PJHSCHNEE responded

Let’s put an end ho this continuous run around. I said what I wanted to say. That’s it. I will continue to do my automotive business with Dirito so long as this makes mutual sense. End of story.

June 14, 2023

I was able to schedule a oil change online On a Saturday for Monday morning! That’s Awesome! More

by JFBOTTARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Our Service Team is thankful for you choosing Dirito Brothers Walnut Creek Volkswagen as your first choice for your oil change.

June 14, 2023

My first ever experience at a dealership and it was very pleasant. I had to wait for few minutes to go though the paper work (first time only) then they ordered a Lyft for me. It's done, they ordered a Lyft More

by bnguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your five-star experience with all of us here at Dirito Brothers Walnut Creek Volkswagen. We are glad to read that they ordered a Lyft for you after going through the paperwork. Our team will be here to assist should you need any further assistance.

June 13, 2023

Clean professional friendly Everyone is working to resolve all Volkswagen owners servicing issues Thank you More

by PJMULIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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Jun 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It's wonderful to learn that you found our dealership to be clean during your visit. We're thrilled to know that our friendly Service Team was professional and worked hard to take care of your needs. Please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

June 12, 2023

Sean is great and Hector is always available to help at the counter. Everybody is friendly! More

by marieasingh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector was wonderful!
Report | Print
Jun 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great review. We are happy to see that your experience with our team at Dirito Brothers Walnut Creek Volkswagen was helpful and welcoming. Take care.

June 12, 2023

Friendly, honest service. Appointments always easy to make and they are ready for you when you arrive. Easy check out when done. More

by jancorona57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was able to provide friendly and honest service. We thank you for your business.

June 12, 2023

Excellent Staff, follow up and attention to detail. Great place to get the car serviced. More

by hharmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is glad to read that our Service Team was excellent and you found it a great place to get your vehicle serviced. Please don't hesitate to reach out with any additional questions or concerns.

June 12, 2023

Customer service was outstanding, Marina Felix was so professional with following all the step of the way. More

by EDFRANCO67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Report | Print
Jun 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had an outstanding and professional experience with us. Please feel free to reach out if we can do anything else to assist you.

June 12, 2023

Overall it was great. I dropped the car off at 9:15 am. The only problem was that it was supposed to be a 4 hour repair but the car was not ready until 5 pm. Otherwise eve More

by baserinia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We really appreciate your great rating and review, Baserinia. Our Service Team hopes that you continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs. We thank you for your feedback and business.

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