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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,969 Reviews
Call Service Center (925) 448-9940

2,970 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 05, 2023

Professional, informative and prompt service. I was seen within a few minutes of mg arrival and the car was serviced within the estimated time. More

by JOHNPHILLIPBRADLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks so much for your amazing review! Professional, informative, and prompt service is always valued here at Dirito Brothers Walnut Creek Volkswagen. We are so happy you also received timely service visit during your visit! Feel free to reach out for any of your future vehicle needs.

July 04, 2023

Kevin was a great help guiding me with the repairs on my '08 passat. He texted progress along the way. The repairs fixed the ongoing problem. Thanks More

by rugman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing us to see about the repairs to your 2008 Volkswagen Passat. We are thankful for your trust in our knowledgeable Service Team to help and keep you informed along the way. We greatly appreciate you here at Dirito Brothers Walnut Creek Volkswagen.

July 04, 2023

No complimentary car wash. Most car dealerships have free car wash. I hope this will be considered in the future. More

by totoali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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Jul 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We really appreciate your great rating and review. Our Service Team hopes that you continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs. We thank you for your feedback and business.

July 03, 2023

I have the EOS since 2009. ...The car has always been good...Kevin has always been the best in taking care of me and the car More

by peggyhooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, Peggyhooper, for your 5-star review. It was a pleasure to do business with you here at Dirito Brothers Walnut Creek Volkswagen. Have a wonderful day.

July 01, 2023

As always, a great experience at Dorito Bros: service advisor, parts and repair of car, the best customer service I’ve ever experienced! More

by JUFLETCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance.

July 01, 2023

Thank you for all you effort to solve the problem of the vehicle. Great job More

by RIJALSUREN80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our Service Team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had a great experience with us. If our team can do anything else to assist you in the future, please feel free to reach out.

July 01, 2023

Great service, prompt and accurate on how long it would take. Went above and beyond. More

by rothkarenm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
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Jul 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for sharing this five-star review with us. It brings us joy to know our Service Team provided great service and went above and beyond to make sure you were satisfied. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

July 01, 2023

I bought the 2023 golf R from Dirito VW. Nanika! She was the perfect person to sell me my FUN car. After months of calling other dealers she made the process so smooth and painless. I felt t More

by CHUACTEMOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy our Sales Team here at Dirito Brothers Walnut Creek Volkswagen helped you find the perfect vehicle and provided an awesome car-buying experience. Thank you for the positive rating and review. Congratulations on your new 2023 Golf R!

June 30, 2023

Prompt and curtiouse service with details on the service performed. Will be using service in the future. More

by QTECHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for bringing your vehicle to Dirito Brothers Walnut Creek Volkswagen for service. Prompt and courteous service is always the goal of our Service Team. We enjoy keeping our guests fully informed during every step of their service journey. It makes for a less-stressful visit. Thank you for your loyal business and please let us know if you need anything down the road.

June 30, 2023

I couldn’t ask for better service than what Dirito Brothers had given. They were polite and answered my questions without any hesitation. I also appreciate how clean the waiting room was. It would More

by TITACAROL2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Cord
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Jul 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are ecstatic to learn that our Service Team provided you with polite and informative assistance at Dirito Brothers Walnut Creek Volkswagen. It would be our pleasure to assist you again someday and we thank you for your kind words, take care.

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