Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,968 Reviews
Call Service Center (925) 448-9940

2,968 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
August 05, 2023

Sean insured my car would be serviced quickly and arranged for a ride to and from my home when the car was ready. More

by JWEST613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We couldn't be happier to see that our Service Team at Dirito Brothers Walnut Creek Volkswagen provided you with a highly-rated experience by ensuring you a ride to and from your house while we took care of your vehicle. Your high rating is greatly appreciated, and should you need anything else, please let us know.

August 05, 2023

Super Pro, kind and helpful. Lucky I was able to get the car in that day for the software update which I wasn’t expecting until November Thank you! More

by BRETTPELS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful to receive your five-star review and know you were satisfied with the quality care you were presented with while your vehicle was in for a software update. If we can be of any further assistance, please feel free to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

August 03, 2023

Great customer service! I appreciate Kevin for the amazing service he provided me. He told me about other services I will need in my suture services. More

by brookehopfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It is pleasing to know that our Service Team delivered great customer service during your visit. Your business is valued and we hope you continue to always choose Dirito Brothers Walnut Creek Volkswagen.

August 03, 2023

I always feel comfortable when I bring my vehicle in for service.staff is nice all the time Sean is always professional More

by shaversreva69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave us a five-star review. It is elating to know that you always feel comfortable while working with our friendly and professional Service Team. You can always count on Dirito Brothers Walnut Creek Volkswagen for your automotive needs. Please let us know if you need anything down the road.

August 03, 2023

We found our service advisor to be courteous, helpful advice with our questions & kept us informed timely regarding the status of our service. More

by JEFFSPITZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for sharing this five-star review with us. It brings us joy to learn that our helpful Service Team was courteous and kept you informed on the status of your vehicle. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

August 03, 2023

Great service on my passage! Thank you! Very satisfied! Once again thank you very much More

by DJSKAFTERDARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Report | Print
Aug 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are grateful for you taking the time to leave this positive review. It makes us happy to learn that our Service Team did a great job assisting you with your Volkswagen Passat. Your satisfaction means a lot to us, and we truly appreciate you choosing Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs.

August 02, 2023

Marina gave me a truly five star services. She made the whole experience extremely easy and pleasant. Thank you for hiring such good quality employee who cares and strive to deliver excelle More

by Tanggg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It is pleasing to know that you had an easy and pleasant experience with our Sales Department. We appreciate you choosing Dirito Brothers Walnut Creek Volkswagen and hope you are enjoying your Volkswagen ID.4.

August 01, 2023

Thanks to Sean and the service crew. My vehicle was done extremely quickly Best service department around. More

by DBENERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write about your great experience. It's rewarding to learn that our Service Team took care of you and your vehicle in a speedy fashion. We hope that you will continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs in the future!

July 31, 2023

I have complete confidence in Dirito Dealership and would highly recommend to my friends and family. More

by 48SKAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review and we are so happy to read you have complete confidence in Dirito Brothers Walnut Creek Volkswagen. Your generous recommendation is greatly appreciated. Have an incredible day.

July 31, 2023

The dealer did a god job of communicating during the appointment and letting me know what extra service needed to be done. I could have used an appointment reminder the day before. I was a little frustr More

by robert.c.grebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, Robert, for your 4-star review. We truly appreciate your feedback about your experience here at Dirito Brothers Walnut Creek Volkswagen. We're glad to read that our Service Team provided a communicative and informative experience for you, and don't hesitate to reach out to us for any further needs you may have in the future. We are always happy to help.

1
...
67
68
69
...
297