Dirito Brothers Walnut Creek Volkswagen - Service Center

Marina I believe was the lady who helped me and she was extremely helpful, knowledgeable and pleasant. extremely helpful, knowledgeable and pleasant. More

Great customer service provided with communication throughout the process. Service people very kind and courtesy. Provided a vehicle for my conversation. Made my day complete. throughout the process. Service people very kind and courtesy. Provided a vehicle for my conversation. Made my day complete. More

The staff in the service department were nice. However the problem persist and it has been looked at twice with no resolution, thus the reason for the 3 stars. However the problem persist and it has been looked at twice with no resolution, thus the reason for the 3 stars. More

Sean was amazing there was a mix up and my appointment was scheduled for and he told me don’t worry at all about it we will get you taken care of and he did! I was able to immediately get a loaner vehicle was scheduled for and he told me don’t worry at all about it we will get you taken care of and he did! I was able to immediately get a loaner vehicle so that I could get to work and pick up kids and bonus my car was done earlier then originally quoted! Sean was amazing to work with I appreciate his excellence in Customer Service & Support! More

Great service and customer care. Sean in the service department took a good care of my van. Thanks. Sean in the service department took a good care of my van. Thanks. More

Brought my car in for 1st of 2 complimentary services. Kevin at the service desk was very friendly, efficient and informative. Very pleased with experience. Kevin at the service desk was very friendly, efficient and informative. Very pleased with experience. More

I was persuaded to purchase a prepaid service package that would save me $$. Turns out I almost lose $450 because it expired just one month later without me being informed at all. I got an extension so that would save me $$. Turns out I almost lose $450 because it expired just one month later without me being informed at all. I got an extension so the 30k miles service was still covered. However, it was shown to me that it would cost me less if I did not purchase the prepaid service package. The service work itself is good, I guess. More

On line scheduling is easy and pick up/drop off were both very efficient and friendly. very efficient and friendly. More

All the staff were nice, helpful, and were able to address my concerns about the sunroof. address my concerns about the sunroof. More

Very polite and informative. Kept me notified and delivered the car when they said they would. Kept me notified and delivered the car when they said they would. More