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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,094 Reviews
Call Service Center (925) 448-9940

3,094 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 30, 2023

My first time bringing in my car for service and was very impressed with the service level across the board. Kevin explained what to expect, how long it would take and what it would cost. Everything went a More

by RASOUZA2149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about the service you received from Dirito Brothers Walnut Creek Volkswagen. Kevin's thorough explanations make car servicing transparent. Looking forward to serving you again in the future.

November 29, 2023

great people great service, Sean and Phil save the day for me. it was an headache. ... More

by cpavana@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about our staff and services at Dirito Brothers Walnut Creek Volkswagen. It's wonderful to know that Sean, Phil and the team were able to assist you effectively.

November 28, 2023

First class service, as always. The Dirito Brothers service team is highly professional and focused on good customer communication. More

by Dave R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're appreciative of your recognition of our service team's professionalism and strong communication at Dirito Brothers Walnut Creek Volkswagen. Your support is important to us, thank you.

November 28, 2023

Marina is awesome and very accommodating! It’s just so expensive to get work done More

by TAMRAAGUINALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the positive note on Marina's service at Dirito Brothers Walnut Creek Volkswagen. We always strive to offer fair pricing and value for our auto services. Thank you for your feedback.

November 27, 2023

Sean was very nice, informative, and super helpful. The service team went above and beyond. More

by shenicebrotherson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you had a positive experience with Sean and the service team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your review.

November 25, 2023

The service was great from the time the car was brought in until it was completed. No time wasted. Kevin was the only person I talked to and he was very quick to attend to me. More

by MICHAELTY43
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive review and recognition of the efficient process at Dirito Brothers Walnut Creek Volkswagen. It's good to hear that Kevin made a positive impression on you with his prompt attention. Thanks for choosing us.

November 25, 2023

Worst interaction and experience I’ve ever had - WILL NEVER LEASE OR BUY a VW vehicle again. More

by AKWOLIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would like to learn more about the experience our Sales Team provided you and address your concerns with the Volkswagen vehicle in question. Please feel free to reach out to me at a time that works best for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 22, 2023

Sean Thomas and Dirito Brothers Service Team are great! I will only service my vehicles with them!!! More

by VWDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky
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Nov 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear Sean Thomas and the Dirito Brothers Service Team met your needs. Your continued trust in us is much appreciated.

November 21, 2023

This dealership is professional, polite, friendly and prompt with customer inquiries. I enjoyed my recent experience. More

by ATOBIN26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about Dirito Brothers Walnut Creek Volkswagen. It's great to know you enjoyed your experience with us. Thank you for sharing that we were professional, prompt and friendly.

November 20, 2023

My car came back with the rear wiper cover missing. I was told to expect a follow up email and none came. The pricing prior to arriving was hard to figure out and it ended up being considerably more wh More

by CHRISZORSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your satisfaction is our goal here at Dirito Brothers Walnut Creek Volkswagen. When you have the time, I would appreciate speaking with you about your charges and the level of communication you received from our Service Team regarding your rear wiper cover. Will you please reach out to me so we can discuss this further? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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