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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,952 Reviews

2,952 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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December 06, 2024

Sean was extremely helpful and organized in his communication. He was very easy to work with. More

by CBURKE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're glad you found our team helpful and organized at Dirito Brothers Walnut Creek Volkswagen.

December 04, 2024

I asked for items to be addressed and they were not taken care of. I now have to take my vehicle back again. More

by kevin@panzera.co.za
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for bringing this to my attention. I would like to speak with you about your experience with our Service Team regarding the status of your vehicle after your appointment. Please reach out to me directly so we may discuss this further. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

December 02, 2024

Gus and the whole staff was pleasant to work with. The transaction was fast and easy. More

by LANISLOZANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen. I'm glad our team made the transaction smooth and enjoyable for you!

November 29, 2024

I have been a Patron of Dirito Bros. for the past 30+ years. I have ALWAYS had a great experience with them & will continue tobe a very loyal customer ! More

by RICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your loyalty to Dirito Brothers Walnut Creek Volkswagen over the years. We're glad to keep serving you and look forward to many more positive experiences together.

November 29, 2024

I recently had my ID. 4 in for service, Sean did an excellent job helping me. More

by Mr. Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Raff and Erin Scordelis have helped me in the past and they are excellent staff
Nov 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that our team provided excellent service for your ID.4 at Dirito Brothers Walnut Creek Volkswagen. Enjoy the road ahead with confidence!

November 28, 2024

Fantastic service! This was my first time bringing my ID4 in for a service and it was terrific. Super friendly service and my car was ready exactly when he said it wou More

by RACHELHALLQUIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He isn’t listed in the service dept.
Nov 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is pleased you're happy with the ID4 service. It's great to know our team was able to provide you with the informative and prompt experience you deserved. Take care out there!

November 27, 2024

Dirito Brothers Volkswagen is relatively close to home, and we trust their work and assessments. All employees are professional and kind, and we can even hang out inside with our dog while waiting. More

by Pumpkinpiespice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you and your pup enjoy visiting Dirito Brothers Walnut Creek Volkswagen. We appreciate the trust you place in our team.

November 26, 2024

Very helpful and friendly. I took my car with an issue that my normal dealer service center couldn’t solve, and they were able to pinpoint the problem and provide a fix. More

by spacemonkey17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad our team was able to assist you at Dirito Brothers Walnut Creek Volkswagen. If there's anything else you need, feel free to reach out.

November 26, 2024

excellent service; no upselling. clear explanation of what was needed. They resolved a problem for me that previous mechanics had failed to fix owing to the quality of the diagno More

by JMBELL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for acknowledging our team's diagnostic efforts at Dirito Brothers Walnut Creek Volkswagen. It's great to know we could help resolve your issue without upselling. Let us know if there's anything else you need down the line.

November 25, 2024

Always professional and a nice place to get work done while I wait. I appreciate the great staff and communication and service I get at Dirito! More

by sarahinthefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear you enjoyed the professionalism and smooth service at Dirito Brothers Walnut Creek Volkswagen. You’re welcome anytime.

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