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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,965 Reviews
Call Service Center (925) 448-9940

2,965 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 10, 2023

Service is always great and advisers are always keeping u up to date with how ur car is doing More

by XCULLOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your great 5-star review. We're glad to learn that you are consistently pleased with the high level of customer care from our Service Team at Dirito Brothers Walnut Creek Volkswagen. It's important that we thoroughly communicate the necessary maintenance needs to our customers. We look forward to servicing your needs over the years to come!

October 09, 2023

Excellent care and service. Great and efficient with timing and providing direct transportation to and from More

by shate_gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It's great to know that our Service Team was efficient and did an excellent job at what they do. We're also glad to learn that our team provided transportation to and from the dealership. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

October 06, 2023

appreciate the work and service. Terrance has helped us through the process, and he did a great job! More

by JUANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
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Oct 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Juang, we appreciate the fantastic review and are glad we could be of service. Thank you for highlighting the great job our team provided during your recent service visit. If you have any further needs or questions, please reach out to our Service Team here at Dirito Brothers Walnut Creek Volkswagen. We are always here for you.

October 05, 2023

Excellent Customer relations and service done within expected/preferred time frame. Everyone was very helpful and attentive. More

by OSCARGIRL27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to know that our Service team was very helpful, attentive, and provided an excellent experience on your visit. Thank you very much for the wonderful feedback and 5 stars. It was a pleasure to do business with you, and we hope to see you at Dirito Brothers Walnut Creek Volkswagen again in the future.

October 05, 2023

Free Lyft shuttles and 10,000-mile service work completed within one hour. Very nice people too. A complementary wash would've been nice, but I'm not complaining. More

by SANDER.LEECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive review noting the free Lyft shuttle and timely service you received. The Service Team here at Dirito Brothers Walnut Creek Volkswagen always strives to provide excellent customer service. It brings us joy to know that our very nice team provided this five-star, 10k maintenance experience for you. We appreciate your business and look forward to your next visit.

October 05, 2023

Very nice people to work with. Would have liked more information on how to work the ID.4 charger. More

by ZANNARAMA27
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
4.0
This rating includes all reviews, with more weight given to recent reviews.
cole scordelis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for your feedback and this great four-star review! We are thrilled our team of professionals were nice and easy to work with during your visit. We look forward to earning five-stars during your next visit, and please reach out to Dirito Brothers Walnut Creek Volkswagen if we can be of any further assistance.

October 04, 2023

While calling to set up an appointment for a new recall repair, Marina told me that she could move my other appointment scheduled to next year to over the weekend so I could have all recalls done much earl More

by Deshuang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Deshuang, thank you so much for the great review and 5 stars. We are so pleased to know that our Service Team was responsive, and able to keep you updated all the time on your visit. We’re glad you came in, and we look forward to see you and your vehicle on the next recall at Dirito Brothers Walnut Creek Volkswagen.

October 04, 2023

John is very responsive and does a great job. I would recommend other people to buy car here. More

by YSHENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so glad to know that John continues to do a great job, Our Sales Team strives to provide a great buying experience for all of our customers at Dirito Brothers Walnut Creek Volkswagen. Please reach out to us if you need anything down the road.

September 30, 2023

Kevin is very professional and helpful he helped me for 20 + years all the best o you More

by bavaria1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for the 5-star review. It is a pleasure to know that you had a very professional and helpful experience with all of us at Dirito Brothers Walnut Creek Volkswagen. We greatly appreciate you as a loyal customer and we hope to see you again in the future. Take care.

September 30, 2023

I was very happy with the service, my service advisor, and my windshield. Thank you! More

by KATIE45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you're happy with the way we do business here. Thank you for the positive five-star review of the repair of your windshield! Please don't hesitate to reach out to us here at Dirito Brothers Walnut Creek Volkswagen in the future if you need any further auto-related assistance from our Service Team.

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