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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,965 Reviews
Call Service Center (925) 448-9940

2,965 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 18, 2023

Marina Felix was very friendly and professional. The car was ready on time like her told me. More

by CUATROLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear that Marina Felix met your expectations and the car was ready as promised. At Dirito Brothers Walnut Creek Volkswagen, we value punctuality and professionalism. Thank you for your 5-star review.

October 16, 2023

Sean Thomas and the staff at Dirito were AWESOME! I had a "one of a kind" issue that they solved on the spot! More

by MMAXWELL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We understand that our customers are particular about the quality of automotive care they receive. Thank you for taking the time to write about your awesome experience with our Service Team. We're glad to learn that you left Dirito Brothers Walnut Creek Volkswagen pleased with our high level of customer service and attentiveness. Your business is valued and thank you for trusting us with your car!

October 14, 2023

I appreciate that the dealership is run efficiently, and that they offer rides to and from the dealership. There is no high-pressure salesmanship. More

by gloriainalameda
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are pleased to read that you appreciated the complimentary ride and efficient Sales Team here at Dirito Brothers Walnut Creek Volkswagen! If there's anything more we can do to assist you please reach out to us directly, our door is always open.

October 13, 2023

I am working with Dirito for 10 years now and I have never had an occasion where something wasn’t done correctly. More

by PJHSCHNEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for taking the time to leave us is wonderful 5 stars and positive review. We are so happy to know that you enjoyed your experience working with our team at Dirito Brothers Walnut Creek Volkswagen, and please feel free to reach out to us for any further assistance.

Oct 14, 2023 -

PJHSCHNEE responded

As a VW owner from Walnut Creek I will continue working with Dirito as I have already done for the last 10 years. I particularly like to work with Kevin. He supported me all this while. Great team.

October 12, 2023

I've been awaiting a part for months. Calls go unreturned. Situation could result in an accident. I haven't been billed for the estimate, and uncomfortable with my card number still be More

by COATUTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
2.0
This rating includes all reviews, with more weight given to recent reviews.
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October 12, 2023

Went in for my id. 4 door handle recall, which was completed relatively quickly, professionally, and of course at no charge. More

by RDBLAKE3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ricky in service
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Oct 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you're happy with the way we do business here. Thank you for the positive five-star review of your auto-related recall quickly and professionally! Please don't hesitate to reach out to us here at Dirito Brothers Walnut Creek Volkswagen in the future if you need any further auto-related assistance from our Service Team.

October 11, 2023

This was the second trip in a row for oil change and fluid top off where fluids were not checked. First was the DEF not checked and was practically on the last 1000 miles, the second was the oil change More

by GMKUMAMOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Our goal is to provide an exceptional experience to every customer we have here at Dirito Brothers Walnut Creek Volkswagen. I would like the opportunity to discuss the quality of service you've received during your recent oil changes. Can you please send your preferred contact method to me? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 11, 2023

Marina was absolutely amazing! She made sure my car was taken care of even when it got finished after hours. More

by juliaclack54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We understand that our customers are particular about the quality of automotive care they receive. Thank you for taking the time to write about your amazing customer service experience with our Service Team. We're glad to learn that you left Dirito Brothers Walnut Creek Volkswagen pleased with our high level of customer service and attentiveness. Your business is valued and thank you for trusting us with your vehicle!

October 11, 2023

My schedule maintenance was handled flawlessly. Ricky was courteous, professional, and on point. I was absolutely satisfied the service. More

by jacampos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky (service dept.)
Report | Print
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our Service Team here at Dirito Brothers Walnut Creek Volkswagen is always here for you when you need us. It is great to see that Ricky handled your scheduled maintenance with ease. Have a fantastic day!

October 10, 2023

The quality of work has always been good but lately it seems to take longer to complete the work than in the past. More

by eneufeldt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we appreciate your business and value your feedback. We would not be able to grow and develop without feedback like yours. Thank you for noting the high-quality work you consistently receive here with us. If there is anything else we can do for you, please let us know. The Service Team at Dirito Brothers Walnut Creek Volkswagen is always here for you.

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