Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,964 Reviews
Call Service Center (925) 448-9940

2,964 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
November 05, 2023

Prompt efficient family owned VW dealership 30+ years in Walnut Creek,CA David Dirito is a consummate professional More

by JOHNKENNETHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear you appreciated the efficiency of Dirito Brothers Walnut Creek Volkswagen and our long-standing presence in the community. We're also glad that David Dirito's professionalism served you well. Thank you for the positive feedback.

November 05, 2023

Great service. Great staff, very transparent. Sean was terrific from first phone call, through follow up, drop off, and completion. More

by W.D.MACEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your vote of confidence in our team at Dirito Brothers Walnut Creek Volkswagen. It's wonderful to know Sean proved useful throughout your experience with us, especially via phone and follow-up interactions. Thanks for noticing his work!

November 05, 2023

Sean was very thorough and made sure that I had a complete understanding of service options and what was completed after the service was done. More

by RSINGELSTAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind words about our team at Dirito Brothers Walnut Creek Volkswagen. We always aim to keep our customers well informed. Your review is much appreciated.

November 02, 2023

Friendly, courteous , professional, efficient, clean, good atmosphere. Would highly recommend this dealership to friends and family. More

by FRANSWA61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recommending Dirito Brothers Walnut Creek Volkswagen. Our goal is always to provide professional, efficient services in a welcoming atmosphere. Your feedback is appreciated.

November 01, 2023

Pleased with service, and received all of the repair and maintenance items that were needed for my car. More

by amyjcallaghan
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. It's great to hear that our service and maintenance were up to par. At Dirito Brothers Walnut Creek Volkswagen, we aim to meet all of your auto care needs.

October 30, 2023

Sean does a good job and makes me feel heard and valued. I have not been impressed with the actual car service I've gotten, as I've had to return numerous times for problems. Hopefully Sean continues to tak More

by DANAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Our goal is to ensure that our guests have the best possible service experiences, and we would greatly appreciate the opportunity to learn more about your recent visits. If you would like to discuss this further, please feel free to contact me directly. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 30, 2023

Very complex repair job, including gas tank replacement. Took multiple test drives to identify all problems. More

by smyths
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for leaving a 5-star review. We are glad that the team was able to identify all of your vehicle needs to get you back out on the road safely.

October 30, 2023

Very quick and easy to make an appointment and service was great! Very friendly team. More

by gena0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Appreciate the positive feedback regarding our timely service and friendly team at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction matters to us. Thank you for your review.

October 30, 2023

I was told the day before that the service would take 2 hours and instead it took 4. I had to seek out service tech at the originally promised time (after 3 hours) only to find out it would still be anothe More

by er.lonergan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn't work with those people
Report | Print
Oct 31, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Dirito Brothers Walnut Creek Volkswagen. I would like the chance to discuss the length of repairs performed by our Service Team, as well as the level of customer service that you received. Can you please reach out to me at your earliest convenience? Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 29, 2023

This was a very quick and easy appointment. Such great service! Thank you, Sean! Highly recommend Dirito Brothers in Walnut Creek! More

by agreggor2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to know you found our service at Dirito Brothers in Walnut Creek quick and easy. Thank you for choosing us, we appreciate your recommendation.

1
...
55
56
57
...
297