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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,958 Reviews

2,958 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 21, 2024

Work was done as agreed although the price was high. Service aria was neat. and clean More

by KABSQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback concerning pricing and the cleanliness of our service area at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction is what matters to us most.

January 18, 2024

They’re friendly and kindly, good service! I’ll be recommending to my friends for your shop. More

by Cyakura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words and recommendation. It's pleasing to hear you felt we provided good service at Dirito Brothers Walnut Creek Volkswagen.

January 18, 2024

Service writers were very nice , service was quick and hassle free . Good communication . Good experience More

by vintagecs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind review about our service writers and efficient procedure at Dirito Brothers Walnut Creek Volkswagen. Clear communication is essential to us. Thanks again for sharing your good experience.

January 18, 2024

Timely, professional advice and service. Good follow up on status of vehicle. Excellent suggestions for future vehicle maintenance. More

by ATHOMAS2512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's rewarding to hear you found our service timely and professional at Dirito Brothers Walnut Creek Volkswagen. We're always here for any of your vehicle maintenance needs. Your satisfaction is truly valued.

January 18, 2024

Easy online appointment. Follow up by text and email, video explaining the work done, on time pick up, great customer service by my advisor Kevin More

by J.H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's important to us that your experience at Dirito Brothers Walnut Creek Volkswagen was smooth from start to finish. We're glad our online appointments and follow-up process were of help. Kevin and the customer service team appreciate your kind words.

January 17, 2024

Everyone was friendly, polite and efficient. They followed through with their promises. Overall, it was a surprisingly wonderful experience. More

by IWEDTHEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the positive feedback and it's good to hear that you found our staff at Dirito Brothers Walnut Creek Volkswagen efficient. Should you need anything else, please don't hesitate to reach out.

January 17, 2024

Appreciated the prompt and professional service. The only thing is that they were not able to address the Air Bag warning light that still remains a problem. More

by crbelisario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your feedback. We are pleased to know your overall visit went well and you received prompt and professional care. We value your business with Dirito Brothers Walnut Creek Volkswagen and if you would like to discuss your feedback in further detail, please do not hesitate to reach out to us.

January 17, 2024

Dirito Bros. is a very well run business. The customer relations are especially good and satisfactory. More

by DC23SC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about Dirito Brothers Walnut Creek Volkswagen and our customer relations. We put a lot of effort into ensuring our service quality, glad it's noticed!

January 16, 2024

I really appreciated the prompt, professional and kind way in which my recall issues were resolved. Everyone was great! More

by SBDUPUIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We value your positive feedback about the handling of recalls at Dirito Brothers Walnut Creek Volkswagen. It's always pleasing to hear our team was great. Thank you for sharing your experience with us.

January 14, 2024

Excellent Service A+ highly recommended- good coffee clean waiting room -very friendly service and very helpful More

by DAVEMANSFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the high rating and positive feedback about our service, cleanliness, and beverage options at Dirito Brothers Walnut Creek Volkswagen. Your recommendations mean a lot to us.

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