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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,088 Reviews
Call Service Center (925) 448-9940

3,088 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 28, 2024

Long time happy customer. Always appreciate Kevin and Shannon - best customer service and great people! More

by THEDETRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your loyalty to Dirito Brothers Walnut Creek Volkswagen. It's gratifying to know that our team continues to provide excellent customer service. We value your feedback and appreciate the recognition of our staff.

June 27, 2024

Excellent Customer Service. Clean waiting area. Service delivered on time as promised for my recent Tiguan pre paid Service visit. Nice job on my Golf Sportwagen repairing/repla More

by boccewood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experiences with both your Tiguan and Golf SportWagen services at Dirito Brothers Walnut Creek Volkswagen. We appreciate the feedback on our facility and timeliness. It's great to hear we could help with your Turbocharger issue effectively.

June 26, 2024

This dealership has it all: sales, training, maintenance. The staff is responsible courteous and efficient, which inspires full confidence. More

by CE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanika Orgil
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Jun 27, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the comprehensive service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your recognition of our team's dedication to professionalism. Your confidence in us is greatly valued.

June 26, 2024

Kevin was awesome to work with, he was very nice and helpful. The dealership was very clean. More

by pisarevich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear our team and facility met your expectations. Your feedback is appreciated.

June 25, 2024

Kevin was, personable, friendly, knowledgable and professional. Wait time on a service date took longer than expected, but not excessive. My car was fixed quickly, once it was in the shop. Very good More

by JSNMCKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback about the wait and are glad to hear that our team was able to effectively assist once your car was in the shop.

June 25, 2024

Sean is great. He was very warm and responsive and I was able to reach him directly. He was also straightforward. Taking off 1 star because this dealership never h More

by jstex2003
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about your service at Dirito Brothers Walnut Creek Volkswagen. We value your business and if you would like to discuss anything further, please do not hesitate to reach out to us.

June 24, 2024

Thorough, expert repair on this 22 year old Jetta GLS wagon. Marina Felix was very professional and explanations of repairs were easy to understand. More

by TMULIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with the repair of your Jetta GLS wagon at Dirito Brothers Walnut Creek Volkswagen. It's great to know that our team provided clear and professional service. We appreciate your review.

June 24, 2024

Very appreciative of the service we get here. Timely and always great to work with. More

by 2011131-vc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with the service at Dirito Brothers Walnut Creek Volkswagen. We are glad to hear that our team's timeliness and cooperation met your expectations. We look forward to maintaining these standards in all our interactions.

June 23, 2024

Marina is always a joy to see during my service appointments, and she is always willing and able to answer all my questions. More

by williams.ericalynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our team during your service appointments at Dirito Brothers Walnut Creek Volkswagen. It’s great to hear that you had all your questions addressed efficiently. We appreciate your feedback and are glad that you had helpful interactions.

June 23, 2024

Sean is fantastic! He is very friendly and informative and stays on top on everything! Highly recommend him! More

by lspence1427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback about our team at Dirito Brothers Walnut Creek Volkswagen. We aim to provide informative and attentive service to all our customers. We appreciate your high recommendation.

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