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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,093 Reviews
Call Service Center (925) 448-9940

3,093 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 16, 2024

I was provided very good communication and fast and reliable services. Would highly recommend to others More

by zhanejones581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recommending Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback on our communication and services.

July 12, 2024

Excellent communication from Kevin Hubert. He explained the services that were recommended and let me choose what maintenance and service I wanted. More

by JPSPEEDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the clear communication during your visit to Dirito Brothers Walnut Creek Volkswagen. Our team strives to provide detailed explanations of our maintenance and service options so you can make informed decisions. We appreciate your feedback!

July 11, 2024

Nice staff, excellent communication on keeping me updated and informed on repairs being done and when work is completed More

by wroach71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting Dirito Brothers Walnut Creek Volkswagen's effective communication and staff service. We appreciate your feedback regarding the updates on repairs, and we're glad to have met your expectations.

July 11, 2024

Marina is amazing and service is exceptional. A bit pricey but worth it. Great job! More

by EHURUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review about the service at Dirito Brothers Walnut Creek Volkswagen. We're glad our team met your expectations. We look forward to continuing to provide excellent service and value.

July 11, 2024

They were very accommdating. The Lyft pickup is very important to me.I wish it wasn't always the last minute when you know you can get your car back on the same day. More

by gloriainalameda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for acknowledging our Lyft pickup service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback on the timing. Thanks for choosing us!

July 10, 2024

The only reason I gave four instead of five stars because it would have been nicer If my car had received a quick wash when it was returned. Marina Felix, my service rep, was exceptional. Upon learning t More

by TAR94577
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on your recent experience at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear our team made the car pickup smooth despite delays and provided outstanding support. Feel free to reach out if there is anything you would like to discuss further.

July 09, 2024

The team was so responsive and transparent with what needed to be done and what could wait. More

by ARDINIHEIDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for appreciating the transparency and responsiveness of our team at Dirito Brothers Walnut Creek Volkswagen. It's great to hear that your service experience was informative and clear on priorities.

July 06, 2024

Sean was great to work with. Checked me in quickly, scheduled my ride from and to the Dealer, clear an concise information at pick up. Great customer service all around. More

by SAMANTHAWAIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive review of the customer service and efficiency at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback on our team's effort to provide clear information and convenient transportation. Your experience is valuable to us.

July 06, 2024

It's always a pleasurable experience at Dirito Brothers. They are professional and courteous, thoughtful. More

by eric.throne.csr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience at Dirito Brothers Walnut Creek Volkswagen. It's great to hear that our team's professionalism and courtesy made a good impression. We look forward to continuing to provide excellent service.

July 05, 2024

Kevin was nice and the check out was easy and quick! The team was awesome! More

by jasmine.montes93
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback about our team and the checkout process at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear it was a smooth experience.

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