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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,036 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,036 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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February 15, 2025
Best experience ever at Dirito brothers, I went in for a warning light issue with my vehicle and they were so professional and made everything such a smooth process. Sean from services was on point and wil warning light issue with my vehicle and they were so professional and made everything such a smooth process. Sean from services was on point and will always contact me in a timely manner. More
by AGTO271
Verified CustomerEmployees Worked With
February 15, 2025
My check engine light was on when I dropped my car off. When I picked it up later that evening, the light was turned off. By the time I turned it on in the morning, the light was back on. The service assoc When I picked it up later that evening, the light was turned off. By the time I turned it on in the morning, the light was back on. The service associate did not reach out to even explain what the problem was. I had to text and ask the following morning, in which it was explained that there is an issue, but it’s “safe to drive.” He then asked when I could come in so the service team could take a look at my engine. I responded within 15 minutes and then he never responded to that. I normally don’t give bad reviews, but I’m just not happy with this treatment at all. I made an appointment on my own through the website with another associate who I’ve worked with in the past and is an excellent communicator. More
by megan
Employees Worked With
February 15, 2025
Feel confident my car is being well taken care of at this dealership, and I love working with Marina! dealership, and I love working with Marina! More
by SLZIMM108
Employees Worked With
February 15, 2025
Marina was very knowledgeable, helpful and supportive. Everyone was helpful and know what they are doing. Everyone was helpful and know what they are doing. More
by MASHA.RUDENKO77
February 14, 2025
Everything well very well. No problems or complaints. They corrected a problem made by a different facility. No problems or complaints. They corrected a problem made by a different facility. More
by DHGOLD
Employees Worked With
February 13, 2025
I always get the best service from Kevin. I apreciate his vast knowledge, attitude and honesty I apreciate his vast knowledge, attitude and honesty More
by DEB1098
Employees Worked With
February 13, 2025
Marina is an excellent rep. So friendly and efficient! She went above and beyond. Fantastic! Fantastic! So friendly and efficient! She went above and beyond. Fantastic! Fantastic! More
by RKNEVILLE
Employees Worked With
February 13, 2025
I had a very nice experience when I took my ‘24 Atlas Cross Sport in for it's first scheduled service. The service staff was welcoming and very helpful. I was in and out in an hour and 15 minutes! Diri Cross Sport in for it's first scheduled service. The service staff was welcoming and very helpful. I was in and out in an hour and 15 minutes! Dirito Brothers Service earned 5 Stars! More
by MWLANGFORD82
Employees Worked With
Alberto
February 12, 2025
I have had my cars serviced here for over 20 years, My GTI and my "R" I have always had top notch service, the cars run great and keeping up on your service is the most important part. GTI and my "R" I have always had top notch service, the cars run great and keeping up on your service is the most important part. More
by 62otto
