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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,957 Reviews
Call Service Center (925) 448-9940

2,957 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 22, 2024

This folks are the best. They went the extra mile to make me happy. marina fixed the remote malfunctioning. As well the 30 K service. More

by lirianiromeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with the remote repair and 30k service at Dirito Brothers Walnut Creek Volkswagen. We appreciate knowing our team met your expectations.

May 21, 2024

Kevin is most helpful letting me know what is happening and what comes next. Thank yoh More

by HEIDIMAYER1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback on our team's communication at Dirito Brothers Walnut Creek Volkswagen. It's great to hear they kept you well-informed throughout your service experience.

May 20, 2024

Always courteous and helpful. Good communication regarding service and repairs. Especially appreciate Lydt to my home and back to pick up vehicle. More

by TWOJULY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind feedback regarding our Service Team. It's a pleasure to know you received courteous and helpful customer care and we appreciate your business with Dirito Brothers Walnut Creek Volkswagen.

May 20, 2024

Great service! Professional and knowledgeable, answering all my questions quickly and easily. I will definitely be taking my car back for service here! More

by RMCUTRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you appreciated the service and found our team professional and knowledgeable at Dirito Brothers Walnut Creek Volkswagen. We are glad we could assist with your questions efficiently. Thank you for choosing us for your car service needs.

May 19, 2024

I suffered a tire blow-out in the middle of WC. The encounter with my auto insurer was a nightmare and it took hours for them to untangle a mess. I finally asked the tow truck to take me to you fol More

by Kevin Dwyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sagon
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May 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Kevin. We are happy to learn our team here at Dirito Brothers Walnut Creek Volkswagen went above and beyond to get you and your tire taken care of. We appreciate your feedback, and we are here for any future auto-related needs.

May 19, 2024

Great communication and very simple process. Thank you Dirito brothers VW and service team! See you guys next time. More

by cembarandir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the communication and process at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction with our service team is a priority to us. Feel free to contact us for your future needs.

May 19, 2024

Got the call that my car was ready. Arrived at the dealer and it took them 30 minutes to get it for me. More

by BECHENEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I never got anyone’s name.
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May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us here at Dirito Brothers Walnut Creek Volkswagen. I would appreciate the chance to speak with you about your experience with our Service Team regarding the subsequent wait time to get your car ready. Please reach out to me at your earliest convenience. Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 19, 2024

Easy to schedule, i was able to get an appointment right away and the ease of brining my car in for service i was so convenient. More

by lawrence.noelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. We are glad to hear that scheduling and servicing your car with us met your expectations. We appreciate your feedback and look forward to assisting you in the future.

May 19, 2024

Shannon and the service advisor took excellent care of me. They went above and beyond to repair my car and help me out at a tough time. I’m very grateful and appreciative of the Dorito team. Thank you More

by Charlie R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon
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May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. I'm glad we were able to assist effectively with your car's repair during a challenging time.

May 18, 2024

Friendly, helpful and knowledgeable staff for my id4 service. I had all my questions answered about my service agreement More

by ronbohner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with the ID4 service at Dirito Brothers Walnut Creek Volkswagen. We’re glad our team could assist in addressing your questions about the service agreement. Your feedback is greatly appreciated.

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