Dirito Brothers Walnut Creek Volkswagen - Service Center

Great service, the work was done quickly and it was a smooth experience all around. smooth experience all around. More

Sean addressed my service needs, verified I was aware of service cost and completed service within a prompt time. He was also understanding of a required override in order to service vehicle. service cost and completed service within a prompt time. He was also understanding of a required override in order to service vehicle. More

The service department staff at Dirito Bros is top notch! Marina assisted me this time but Sean and Kevin have also helped me in the past. Marina assisted me this time but Sean and Kevin have also helped me in the past. More

Very organize and customer focused. They have great advisors. Last one was Chris. blah blah blah They have great advisors. Last one was Chris. blah blah blah More

Sean and the crew in Service took fantastic care of me! The best ever. They got me a ride to the Golf course and back so I didn't have to wait around....Dirito Bros. is wonderful!! The best ever. They got me a ride to the Golf course and back so I didn't have to wait around....Dirito Bros. is wonderful!! More

Chris was my service writer on this visit. Although I was quite early for my scheduled time, he took me right away, was very welcoming, accurate, and thorough. He forecast that it would be lat Although I was quite early for my scheduled time, he took me right away, was very welcoming, accurate, and thorough. He forecast that it would be late in the day before my car was done, but it was done within a few hours. First class service. Thank you. More

I appreciated the customer service from the in-person interaction, expedient arrangement for the rides from/to the dealership, and overall transparency. The side door panel issue was technical thus time interaction, expedient arrangement for the rides from/to the dealership, and overall transparency. The side door panel issue was technical thus time and amount was reasonable for a dealership. Ispecifically asked for an evaluation of my tire pressure. The problem (nail) wasn't caught until day 2 when taking it off the lift. I took it elsewhere bc they didn't have replacement tires in stock. Same price which is good to know they are not overcharging. Thank you Marina. More

Dealer was courteous, on time and went the extra mile to research the background on service for this newly-purchased used car. research the background on service for this newly-purchased used car. More

Good service but it took a little bit more than expected. Hopefully it was an exception and not a rule Hopefully it was an exception and not a rule More

Kevin went above and beyond. He even helped assist me with contacting with sales to sell my car to the dealership. He even helped assist me with contacting with sales to sell my car to the dealership. More