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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,954 Reviews

2,954 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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August 15, 2024

Fast, professional and courteous! They all took the time to explain what was needed and was going on and were very transparent! More

by HEATHERGREENWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technician deserves credit as well. I don’t k own who he was but I imagine he did a thorough job to get us back on the road safely
Aug 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy everything met your expectations. Thank you for acknowledging our team's efforts, and thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

August 13, 2024

Marina was very helpful. It did seem to take a long time for an inspection service - 2 hrs. But I understand. More

by montewetzel
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is pleased to know you found our team helpful. We appreciate your patience during the inspection service and thank you for your business.

August 13, 2024

Accurate diagnosis. Friendly, professional, and informed service reps. Good communication throughout. Overall, pleasant experience from Dorito Brothers. More

by tailyrjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback about your experience with Dirito Brothers Walnut Creek Volkswagen. We're glad our team could provide friendly and professional service.

August 12, 2024

Customer service in the service department was excellent. They offered a ride when dropping my car, and for pick up. They followed up by phone call. My service manager; Marina is professional, and friendly. More

by MIMI2647
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear about your excellent experience with our service department at Dirito Brothers Walnut Creek Volkswagen. We appreciate your kind words and recognition of our team's commitment. Thanks for choosing us!

August 10, 2024

The service was professional, competent , courteous and was completed when the advisor stated it would. More

by CMROEDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and kind words about our team. Hope everything continues to go smoothly for you.

August 10, 2024

Amazing quick service, and the customer service is always top tier. I love coming to Dirito Bros ! More

by Naz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing our quick service and customer care. We appreciate your loyalty to Dirito Brothers Walnut Creek Volkswagen.

August 10, 2024

Doritos Volkswagen service center did a great job taking care of my tire replacement. It's close to my house and they offered shuttle also. I'll be sure to take my car to them for all my servicing needs. More

by WV64RIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with the Dirito Brothers Walnut Creek Volkswagen service center. We’re glad to hear our shuttle service was convenient, and we look forward to assisting with all your future servicing needs.

August 07, 2024

Marina was super helpful! She got me in the same day I asked and same day out. Car came out great! Thank you so much for your help Marina! More

by CARLOS_CAMARGO93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words for our team and service at Dirito Brothers Walnut Creek Volkswagen. We're glad you had a great experience with us.

August 05, 2024

Very good with great communication. Definitely would work with Kevin again. I I appreciate the customer service. More

by PLAGAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your kind words. We're glad you appreciated our customer service. We look forward to assisting you again at Dirito Brothers Walnut Creek Volkswagen.

August 04, 2024

Kevin was amazing. Helped with all my questions. Fit me in without an appointment. Communicated and kept me in the loop More

by JACI.BEARDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our team. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen!

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