Dirito Brothers Walnut Creek Volkswagen - Service Center

After being to multiple types of service centers over the years (Mercedes, Ford, Lexus) and now VW. I'm always leaving a little underwhelmed. Making an appt for 7am but not being seeing until 7:30 is not ide years (Mercedes, Ford, Lexus) and now VW. I'm always leaving a little underwhelmed. Making an appt for 7am but not being seeing until 7:30 is not ideal. I scheduled this to head to work thinking it would be a quick and easy drop, being done close to 7:15am. There was one one service team member around at 7am but multiple cars waiting, Is there no option or request to wash the vehicle? I was surprised the last couple times I have been to this VW that they don't even ask? Overall, I feel like I am intruding/being bothersome when I drop off my vehicle. Not the feeling you want when dealing with a service center. More

I brought the car in for a factory recall. The work was done within the promised time. The work was done within the promised time. More

Excellent customer service! Transportation accommodations to my work location 10mins around Walnut Creek that’s a big help both ways. Transportation accommodations to my work location 10mins around Walnut Creek that’s a big help both ways. More

lose the attitude kevin, worked with Marina in the past and she was great. will be requesting her in future and she was great. will be requesting her in future More

Always the best service at Dirito Brothers. The reason why I will never go anywhere else. The reason why I will never go anywhere else. More

Very professional. Kevin was very helpful. The employees that took the car in are very kind as well. Kevin was very helpful. The employees that took the car in are very kind as well. More

It took awhile before I was helped even though I had an appt. My bill originally was paid by someone else with the same first name appt. My bill originally was paid by someone else with the same first name More

I brought my Passat Wagon in to fix its obvious problem: It wouldn't start. I was especially pleased with the ease of communication. I spoke with Kevin several times; he explained things clearly. Within a d It wouldn't start. I was especially pleased with the ease of communication. I spoke with Kevin several times; he explained things clearly. Within a day my car was humming along! More

The communication from Marina was solid. It appears the team takes pride of their work. I would totally recommend their service. Thank you! It appears the team takes pride of their work. I would totally recommend their service. Thank you! More

Best experience I have ever got from a dealership. There was damage and the rep dint flinch to replace it There was damage and the rep dint flinch to replace it More