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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,948 Reviews
Call Service Center (925) 448-9940

2,948 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 05, 2025

One of worst auto service experiences. Had a bad one at Subaru didn’t think could get topped. More

by Toastjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 04, 2025

Service appointment was very good. Lyft a huge bonus as well. Scheduling was very easy. More

by jeff@intertelsys.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 03, 2025

Marina is very committed to providing extra customer service. She is timely, professional and the reason we keep coming to Dirito. More

by JONCAMPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2025

Amazing customer service, no long wait for the service. Everything was simple, fast, and easy! More

by courtneycarranza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear your experience with Dirito Brothers Walnut Creek Volkswagen went smoothly. Our team always aims for simplicity and speed.

January 02, 2025

Very good service because they changed my car oil on the same morning. It would be a good place if it has better coffee machine that can provide latte and cappuccino More

by ASF69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen values your feedback and appreciates the kind words about our efficient oil change service. We'll keep your coffee suggestions in mind as we continue to improve our amenities.

January 02, 2025

Great service, love that you offer free Lyfts to get to and from the dealership. Will always use this service when in the area. More

by kbarrow11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We look forward to assisting you each time you are in the area!

January 02, 2025

The service was great. It was easy to schedule an appointment. The Lyft rides were helpful. Thank you. More

by ALLEN
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words and glad to hear scheduling went smoothly. We're pleased the Lyft rides added convenience. Wishing you a wonderful day from Dirito Brothers Walnut Creek Volkswagen.

January 02, 2025

Great service as always. Always helpful and courteous. Got my service scheduled, and completed with minimal effort. More

by davidl01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to have met your expectations at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing this with us.

January 02, 2025

Easy for me to wait and the service was done right when Sean estimated it would be. More

by LEISHMAN.MORGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear that the service timing was just right. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

January 02, 2025

every body was friendly an professional. Sean was also helpful and nice, he made it easy providing transportation. So I appreciate his professionalism. More

by MANI IRAVANI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for appreciating our team at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear you found the transportation experience smooth and helpful.

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